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Thank you Hana, for your help. Fast and easy!
I’ve been testing out Chatty AI on my Shopify store and ran into a small issue, and I reached out to their support team, and they responded immediately. Their technical team jumped in and resolved the issue very quickly... within an hour or so. The app itself is super intuitive, easy to set up. I’ve tried a few FAQ/chat solutions before, and this one is by far the most polished. Highly recommend both the app and the team behind it!!!
The app is easy to use, and the support team is very helpful and responsive. Thanks to Audrey, my questions were answered quickly and professionally.
Upon downloading we received instant support, that helped us onboard the AI to our platform, with 0 delay and tech support that helped answering questions about data pulling and how AI works towards getting data from eshop for relevant information.
We highly reccomend this chatbot.
Absolutely love Chatty! This app has been a game changer for our store. The setup was super simple, and the AI bot is honestly impressive — it handles customer questions like a pro. What really stood out though is the customer support THANK YOU ABBY!. The team behind Chatty is incredibly helpful and responsive. Highly recommend if you're looking to level up your customer service!
If you’re on the fence about downloading Chatty, just do it! The app is amazing, and their customer service is honestly the best I’ve experienced. Jasmine solved my issue so quickly and even went above and beyond by involving Andrew, the developer, to make sure everything was sorted. They both worked together to ensure I was completely satisfied. Huge thanks to them. I’m genuinely so impressed!
Chatty's set up along with their customer help is outstanding.
A special thank you to Jade, for making our experience a 10/10.
Excellent support service in every aspect!
They showed great respect for privacy, responded quickly, and were highly cooperative with clear and professional explanations. Sincere thanks and appreciation to the team for their dedication and outstanding assistance. A truly remarkable experience!
Excellent app and outstanding support! I accidentally logged in with the wrong email and contacted Chatty’s support. Jasmine was amazing she responded instantly and fixed my issue in just a few minutes. Really impressed with the speed and service!
HUGE UPDATE.. I posted a negative review (seen below) and hours later our site was contacted by multiple employees of theirs saying that we had a garbage site, etc. All of the employees were based in Vietnam. I'm reporting this to Shopify as I'm sure it's against their app terms in some way.
This app is terrible. How do they have all these fake reviews? It has so many glitches. You can't have it not show for certain hours. It glitches when you're trying to talk to anyone.
Please don't waste your time. This positive feedback is BS.
Hi AquaDoc,
Thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience.
We take all concerns seriously and are currently investigating the situation you described. Please know that we do not condone or engage in any form of harassment, and we are committed to maintaining respectful interactions with all users.
Regarding the glitches you mentioned, our team is continuously working to improve the app’s performance and user experience. We’d greatly appreciate the opportunity to learn more about the specific issues you faced, so we can address them properly.
If you're open to it, please reach out to our support team directly—we’d love to assist further and make things right.
Sincerely,
The Chatty Team