Avada WhatsApp Chat, FAQ Page
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At first glance you may say "wow look at this cool app it has a ton of great reviews and features", but do not be fooled. The features pick and choose when they want to work and the support is mediocre at best. They pass things on to a different departments that work in time zones across the world so there is isn't any instant support.
At sign up I was told instagram support was coming in 2 weeks. 4 weeks into using the software there is no instagram support.
Emails do not always come through. They pick and choose when they want to come in.
I would not recommend this for any company with heavy traffic as it will upset your customers.
The reviews in my opinion are fake. They support agents help you setup the software and prey on simple minded users who are happy to give a review without actually using the product for sometime. After using it I would not recommend this product and do not believe it is a 5 star product. it is 2.5 at best with very limited features and a good looking ui.
Dear Auto Addict USA Store Owner,
This is Liz, Customer Success Leader from Chatty Support Team. Thank you for taking the time to leave your feedback. I sincerely apologize for the issues you experienced while using our app and for any inconvenience caused. Your concerns are very important to us, and I want to address each point you mentioned.
1. Email Forwarding Issue: Our team has thoroughly tested the email forwarding feature, and we confirm that all emails, including those with images or videos, are being forwarded correctly through the app. However, I understand that hasn’t been your experience. If possible, we’d greatly appreciate it if you could share the details of the specific emails that weren’t forwarded. This will help us investigate further and ensure a resolution.
2. Instagram Integration: I understand your frustration regarding this feature. Our team has already submitted the integration to Meta, and it’s expected to go live by the end of February or early March. We’re committed to keeping you updated on its release.
3. Support and Communication: I'm sorry for any delays or inconvenience in receiving assistance. I'm continuously working on improving our support to provide faster and more efficient service.
Our goal is to provide tools that truly add value to your business, and I'm deeply sorry that your experience didn’t reflect that. If you’re open to giving us another chance, I’d love to assist you further and ensure the app meets your needs.
Thank you for your feedback—it helps us improve.
Warm regards,
Liz
Customer Success Leader
I would give NO stars if I could! I had a page on my website and then it was gone because the app wasn't working properly. Now my website looks like a mess bc this dumb app! Stay away do NOT download this!
Hi The Golden Bros's Store Owner,
This is Liz from the Chatty Support Team. I wanted to follow up on the recent issue you encountered with the FAQ page on your website. I’m really sorry for the inconvenience this caused and understand how frustrating it must have been.
Our technical team has fixed the issue, and your FAQ page should now be displaying correctly. Please check your website to confirm that everything is back to normal. If you notice anything still not working as expected, please let us know, and we'll address it immediately.
We genuinely appreciate your feedback, as it helps us improve our app and service. If there's anything else we can assist you with, feel free to reach out at any time.
Thank you for your patience and understanding.
Best regards,
Liz
Disappointing, - only one user at a time, no logout option, no " after shop hours" customer messaging . Not a good option for a large e-commerce business.
Dear AEDShop Team,
Thank you for taking the time to share your feedback with us.
We understand your concerns, and we would like to address them to ensure you have the best possible experience with our app.
While Chatty has been available on Shopify for around two years, our live chat feature was introduced just four months ago. We labeled it as "beta" because we are continuously adding new features and making improvements based on user feedback.
1. Multiple Users and Chat Assignment:
- Currently, our app allows only one user to be logged in at a time, which can be challenging for larger teams. To help manage this, we are actively working on a feature that will allow you to see which chat is assigned to which supporter. This will prevent confusion when multiple customer service representatives are handling chats simultaneously.
2. After-Hours Messaging:
- When no one is logged in, our app does provide an option for customers to leave a message. However, we understand that the current solution might not be very intuitive. We are planning to improve this feature to clearly indicate to customers when no one is available and provide an option for them to leave a message easily.
3. Work Hours Configuration:
- We do have a solution for after-hours availability, but it currently requires manual configuration based on fixed work hours. We are working on automating this process to better match your agents' login times and improve the overall user experience.
We truly appreciate your patience and understanding as we work on these improvements. Your feedback is invaluable in helping us enhance our services. If you have any further questions or require assistance with anything else, please feel free to reach out.
Thank you once again for your feedback and for using Chatty. We are committed to making our app better for you and all our users.
Best regards,
Chatty Support Team