Avis (362)

Note globale
5
Nombre d’avis par note
  • 98 % des avis sont des avis à 5 étoiles
  • 1 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
7 février 2025

This is a great chat app! I can easily chat live with any of my customers. It notifies me straight away when a customer starts a new chat, and I added lots of FAQs which allows customers to get answers to common questions without having to chat with me!
Also, the tool looks great on my website and is easy to customize to my brand.

Aware House
États-Unis
11 mois d’utilisation de l’application
10 janvier 2025

We have been using Chatway for several months and through the holiday season and it has been very helpful in simplifying our communication with our customers. Their support live chat has been great and always answers quickly. They are working on some great future enhancements as well.

bindrz
États-Unis
Environ 2 mois d’utilisation de l’application
20 novembre 2024

The free plan has enough features so small businesses can work without paying for the pro plan. I like it. Since we installed this app, we have received many more messages from our customers. I highly recommend it.

Kwintner
Israël
7 mois d’utilisation de l’application
13 janvier 2025

Since we used Chatway LiveChat on our website, customer interaction and satisfaction have greatly improved. We can answer customer questions instantly, which has increased conversion rates. In particular, it makes communication more direct and convenient. Through Chatway LiveChat, we can effectively reduce customer waiting time, and customers are more willing to contact us through this platform. ...

JPHYLL
R.A.S. chinoise de Hong Kong
11 jours d’utilisation de l’application
16 décembre 2024

This app is perfect for my purposes. I'm new and very small and can't afford to be paying for every functionality for my website. This app allows me to communicate with my customers quickly and easily and I don't need to pay until I get much bigger, which I will gladly do. I wish all apps were like this!

WunderUndies
États-Unis
13 jours d’utilisation de l’application
Modifié le 13 décembre 2024

UPDATE: Premio-Chatway: "I admitted our mistake and said we're sorry"

Although this was the response we received in the email, we were saddened to read the company’s statements blaming us. Please also read the other 1-star review. We are experiencing the same issues as Kherish.

1. We don’t encounter this issue with any other popular Shopify chat applications; we’ve tested them all.
2. If you use ...

GLOWPERK
Turquie
6 mois d’utilisation de l’application
Premio a répondu 13 décembre 2024

We sincerely apologize for the inconvenience you experienced. During our investigation, we found that your website has several jQuery errors unrelated to Chatway, which ...

7 novembre 2024

Chatway has been a great addition to my store. It's allowed me to have great communication with my customers and I'm sure it has been the reason for many sales. The inbox has made things so easy and gives me the confidence to know I wont miss any messages. The live chat support has been really helpful, they are quick to respond and nothing is too much trouble. Love this app and would recommend to ...

Custom Hampers
Australie
8 mois d’utilisation de l’application
27 janvier 2025

Definitely recommend! Was having some initial technical issues, but those got quickly resolved. Customer service is great too and response time is perfect!

BmiWise
Canada
7 jours d’utilisation de l’application
12 novembre 2024

As a small business owner, finding tools that genuinely enhance our customer service without adding complexity is crucial. That's exactly what we found with Chatway Live Chat Support! The integration into our Shopify store was seamless and straightforward. Right from the start, we noticed an improvement in customer engagement on our site.

What really stands out is the ease with which our team can ...

PurePanacea
États-Unis
Environ 2 mois d’utilisation de l’application
24 février 2025

I installed this app last week and is working perfectly, the set up was quite easy. The mobile app is great, i get a notification when client sends a message. I highly recommend it. Well done Chatway!

MANIERE
Belgique
4 jours d’utilisation de l’application