Chatway Live Chat Support, FAQ

Chatway Live Chat Support, FAQ

Tarification
Forfait gratuit disponible. Essai gratuit disponible.
Caractéristiques
Jouissant d’une grande popularité auprès des entreprises basées aux États-Unis
Utilisation directe dans l’interface administrateur Shopify
Fonctionne avec les thèmes les plus récents
Note
5,0 (328)
Développeur
Premio

Live chat, helpdesk & FAQ app for live chat customer support. Store live chat customer service app

Provide customer service via live chat inbox widget & FAQ. Offer customer service live chat help using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations or pages visited. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer customer support chat & offer a livechat inbox customer care experience. Our inbox live chat app is also available on Android & iOS

Provide customer service via live chat inbox widget & FAQ. Offer customer service live chat help using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations or pages visited. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer customer support chat & offer a livechat inbox customer care experience. Our inbox live chat app is also available on Android & iOS plus
  • Access Shopify cart, orders, coupons data & more through live chat support inbox
  • Canned responses saved replies & FAQ for better live chat customer support
  • Mobile apps for iOS & Android to live chat and provide customer support anywhere
  • File sharing over chat & helpdesk conversation history and get the full picture
  • Monitor inbox customer service chats & invite customer support chat agents

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Caractéristiques
Jouissant d’une grande popularité auprès des entreprises basées aux États-Unis
Utilisation directe dans l’interface administrateur Shopify
Fonctionne avec les thèmes les plus récents

Langues

anglais

Cette application n’est pas traduite en français

Fonctionne avec

Facebook Messenger, Messenger, Email, iOS, Android, Live Chat

Tarification

Free

Gratuite

  • 1 Agent
  • Unlimited Chats
  • FAQ
  • Access Shopify cart, orders & more
  • Facebook Messenger integration
  • Chat widget customization
  • 30 Days chat history

Pro

$15 / mois

ou $108/an et économisez 40 %

  • $9 per agent/month
  • Unlimited chat history
  • Invite agents
  • Private notes & reminders
  • Live translation & multilingual widget
  • Email integration

Essai gratuit de 14 jours

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Tous les frais sont facturés en USD. Les frais récurrents et basés sur l’utilisation sont facturés tous les 30 jours. Voir toutes les options de tarification

Avis (328)

Note globale
5
Nombre d’avis par note
  • 98 % des avis sont des avis à 5 étoiles
  • 1 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
20 novembre 2024

The free plan has enough features so small businesses can work without paying for the pro plan. I like it. Since we installed this app, we have received many more messages from our customers. I highly recommend it.

Kwintner
Israël
7 mois d’utilisation de l’application
7 novembre 2024

Chatway has been a great addition to my store. It's allowed me to have great communication with my customers and I'm sure it has been the reason for many sales. The inbox has made things so easy and gives me the confidence to know I wont miss any messages. The live chat support has been really helpful, they are quick to respond and nothing is too much trouble. Love this app and would recommend to others.

Custom Hampers
Australie
8 mois d’utilisation de l’application
24 octobre 2024

I’ve been using the Chatway app for the past couple of weeks, and it’s been an absolute game changer for customer interactions. I can now see in real time when customers are on my website and respond instantly to any questions or queries they may have.

For my driving test company, many customers ask the same questions repeatedly, so the new FAQ feature has been invaluable. It allows us to answer these common queries effortlessly, saving time and improving efficiency. I highly recommend this service to other businesses, as it significantly boosts conversion rates, enhances customer satisfaction, and speeds up communication.

One feature I’d love to see in the future is the automatic integration of customer emails into our email marketing flows when they sign up. I believe this would further increase conversions, but I know the team is already working on this and doing an excellent job.

The Chatway customer service team has been fantastic—quick to respond, and the few issues I’ve had were resolved promptly.

Thanks again,
Jessiah
Speed Booking UK

Speed Booking
Royaume-Uni
Environ 2 mois d’utilisation de l’application
5 novembre 2024

I run a small business and started using this service without high hopes. To my surprise, it really helped me close sales, especially when customers worry about sizing. The ability to communicate directly through the inbox has been a game changer. I plan to use it for a long time.

SPINGHAR
Royaume-Uni
12 jours d’utilisation de l’application
23 octobre 2024

I recently had the opportunity to use Chatway Live Chat Support, and overall, it was a positive experience. The interface was user-friendly, making it easy to initiate a chat. I appreciated the quick response time; I didn't have to wait long before a support representative was available to assist me.

The representative was knowledgeable and addressed my questions efficiently. They provided clear answers and guided me through the steps needed to resolve my issue. I also found the FAQ section on their website to be quite helpful. It covered a wide range of topics and offered quick solutions for common problems.

One area for improvement could be the depth of information in the FAQ section. While it was comprehensive, some topics could benefit from more detailed explanations or examples.

Overall, I would recommend Chatway Live Chat Support for anyone seeking prompt and effective assistance. The combination of responsive support and a helpful FAQ section made my experience quite satisfactory.

KW Merit
Malaisie
16 jours d’utilisation de l’application

Assistance

Assistance relative à l’application fournie par Chatway Live Chat Support, FAQ.

Ressources

Ce développeur n’offre pas d’assistance directe en Français.

Développeur

Premio

18 Jerusalem Blvd, 18 Jerusalem Blvd, Ashdod, 7752311, IL

Lancement

7 septembre 2023

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