Checkout Blocks , 40 avaliações

Avaliação geral
4,7
Pontuação por nível de classificação
  • 95% das classificações são de 5 estrelas
  • 0% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 3% das classificações são de 2 estrelas
  • 3% das classificações são de 1 estrelas
21 de abril de 2024

As a user of this application, I have encountered numerous problems while using it. One of the most frustrating things is the lack of an online chat feature. Whenever I need support, I have to wait for hours to get a response. Unfortunately, the support service is probably the worst that I have ever encountered. When I do get a response, it's usually just incomprehensible screenshots and messages stating that my request has been sent to the technical department.

One time, I spent my entire day trying to change the name of the delivery. However, I had to wait for hours just to get a response from the support team. Even after numerous requests, the problem persisted and nothing was done to resolve it. Eventually, they wrote that they would transfer the information about the problem to someone else, which was not helpful at all.

Overall, my experience with this application has been very negative, and I regret having purchased a plan for 1 year. I do not recommend it to anyone looking for a reliable and efficient application.

Filler Lux™
Estados Unidos
4 months usando a aplicação
Questão respondida por Checkout Blocks 22 de abril de 2024

Hi there,

Sorry to hear you are unhappy with the support we provided which was 24/7 within an hour over the weekend. Mind you, this is above and beyond many apps who would not respond to you over the weekend. Our support team worked through multiple setup issues on your end and our technical team is investigating your most recent inquiry (less than one business day as well). As you can tell from our other 5 star reviews, our support goes above and beyond.