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I am very happy with China division fulfillment service, I am a drop shipper and using their warehouse for high demand items in my store also using for Amazon FBA prep. They are working great! I don't understand why people give 1 star.
Thanks a lot to give us such high appraisal. It is our great honor to provide the profesional services for you. We will make efforts to satisfy you continuously in the future. Thank you.
Amazing service, trustworthy and super supportive. Since the begining Milu have being super profesional with our account, no problems at all. Definitely we will keep going with them and if you are looking for a Chinese fullfilment center do not hesitated to choose them!
Thanks a lot to give us such high appraisal. It is our great honor to provide the profesional services for you. We will make efforts to satisfy you continuously in the future and develop with your business hand in hand. Thank you.
----- FAKE REVIEW BONANZA UPDATE - JULY 6 -----
ChinaDivision claims we have never been a customer of theirs. While our first instinct is to call this a stone cold lie, we should give them the benefit of the doubt - given their astounding level of incompetence, it is perfectly plausible that they have simply lost their records and don't know who their customers are/were.
As stated in original review, their 5-star reviews are fake. Bet your life. Consider the timing pattern:
April 20 - May 17, 2018 : six 5-star reviews over a 27 day period
< SEVEN MONTH GAP >
December 6 - December 8, 2018 : two 5-star reviews over a 3 day period
< SEVEN MONTH GAP >
July 26 - August 1, 2019 : four 5-star reviews over a 6 day period
< NINE MONTH GAP >
April 21 : two 5-star reviews on THE SAME DAY
Now comes the awkward part where we have to give the unbelievably incompetent devil his due: some of the 1-star reviews may also be fake.
The introduction of COVID-19 has no doubt taken what was already a complete shambles of an operation to previously unheard of levels of customer dissatisfaction, so more negative reviews are to be expected. Nevertheless, the recent influx seems unlikely, with a whopping six 1-star reviews in a single day. It seems more likely that this is an angry customer on a crusade.
So, has ChinaDivision been unfairly maligned? Of course not. They are a raging dumpster fire and if you choose to work with them you have nobody but yourself to blame when your business inevitably fails.
----- ORIGINAL REVIEW - MARCH 31 -----
They fuck up a lot. Just massive incompetence. They can't do what they say they can.
Oh and then they refuse to compensate for their fuckups even though it is in the contract.
I also suspect at least some of their positive reviews here are fake - notice how clustered the dates are. Why did everyone suddenly think they're amazing on July 26th?
We have conducted a survey on your comments and found that you have not used our services or registered on our website.
As we know, the root of the existence of a business is quality and service. Customer First, Service First, this is our eternal purpose. With this belief, we continue to strive to build a first-class management system and global delivery network to provide customers with free system docking, value-added services and related technical support. We have strong technical strength, industry-leading low error rate and competitive transportation price. As a result, we have gained a lot of customer support and promoted the rapid growth of our service scale and customer number year by year.
Since you have never used our services: 1. If you are from our stakeholders, we think that it is better to win the market by focusing on how to serve our customers well than by injecting negative comments on them. 2. If you are a malicious attacker and seek to obtain a huge amount of improper income in this way, we reserve the right to investigate your false statements. Thank you.
App is excellent! So easy to use and works perfectly with Shopify. Services and customer service is amazing. Would highly recommend!
Thank you for loving our services and great support. We will make efforts to satisfy you continuously in the future and develop with your business hand in hand. Thank you.
The worst ever, Dora is just useless, not professional at all and does understand s**t about anything. Giving useless pieces of advices, not respecting the customers.
Terrible.
This app communicates well with my store and ChinaDivision. I wish it would take the ChinaPost tracking number and integrate it with the email tracking information easier, or at least send notification confirmations to the user.
Part of the reason I chose to work with ChinaDivision was because of their Shopify plugin/app. It was easy to setup and I have had zero issues since my first order which has been amazing - hands-free sales!!
Thank you for loving our plugin/app. Hope it can help you well all the time.
Why can't you leave ZERO STARS? Milu and her team will astound you with their unique ability to loose your stock, loose your orders, and even send the wrong or incomplete orders to your customers. They are WELL TRAINED in the art of being COMPLETELY USELESS!
Dear Valued customer.
1.ChinaDivision is sincerely apologized to have brought you a bad experience .
2.ChinaDivisionwe has looked into this and found that there were sure some mis-understand .
3.The fact is as below :
Firstly,before your suppliers deliver products to ChinaDivision's warehouse ,ChinaDivision staff will always confirm with your manufacturers to make sure each product contains a sku barcode on it and will explain why it is important to do that .ChinaDivision scan each product before pack them to make sure no mix up orders. It happens that some customers who want to save some sku barcode fee and insist not to stick sku and promise if there is any mistake they themselves will be responsible for it so the staff has no choice but just to follow cusotmers' request . Any products with sku barcode will never be shipped wrongly . Our warehouse order managerment system will alarm if any product warehouse staff packed doesn't match the information of a certain order .
ChinaDivision investigated and got to know that your products had no sku barcode when delivery to ChinaDivision's warehouse .Your main products were Carbon Exhaust Pipe Set ,adaptors,other spare parts ,bicycle weel etc. ChinaDivision's warehouse staff need to help with assembling your products before packing and shipping it .
ChinaDivision staff always followed your request to pack and to ship your orders.From 7th.April 2020 to 5th.June.2020, ChinaDivision helpped you shipped about 29 orders in total .Most of them were DHL .During the COVID-19time , sometimes DHL's flight is tight , it took one or two days longer to show pick up information in DHL website ,you worried too much aout the parcels .You doulted parcels might be lost during tranportation but it turned out all parcels were delivered successful .
Secondly,ChinaDivision has WMS(warehouse management system) to make sure the stock in the user center is real time .ChinaDivision will also do stocktake from time to time especially before or after any customers' sales promotion to make sure stock in the warehouse matches the stock in the system.If Any stock is missing ,ChinaDivision will be responsible for it and compensate according to the signed letter of agreement
Thirdly,you paid money by paypal,.Even though we shipped orders for you but you applied for refund from paypal .
4.The solution is as below:
Firstly,make sure your supplier deliver products with sku barcode everytime.
Secondly,no matter which order fulfillment center you cooperate with,trust is important.
Thirdly,ChinaDivision's warehouse has 24 hours CCTV monitoring system, it has no chance to lose any stock
Next ,ChinaDivision buys insurance for the warehouse every year .All products stored inside are safe .If necessary, customers can even buy extra insurance about the inventory in ChinaDivision's warehouse .If any stock is lost,ChinaDivision will compensate according to the insurance terms.
5.ChinaDivision hereby promises as below:
ChinaDivision will Strengthen inventory management,standardize the packaging process,improve the frequency of communication to avoid mis-understanding etc and finally to improve the customer experience towards ChinaDivision order fulfillment services
UPDATE!
July 7th, It seems CN Storm are trying to patch their reputation by making excuses on these reviews!
Now they are saying we never were a customer! WE CERTAINLY WERE! Actually there is no way to review them without installing their app, and from memory they need to do this in the backend of Shopify in order for it to work.
SCAM SCAM SCAM!
This just re-affirms they have NO CLUE what they are doing.
Words cannot describe how completely incompetent this company is. BEWARE! DO NOT USE! Unless you want them to ruin your business.
IF I COULD WRITE A NEGATIVE STAR REVIEW I WOULD
We have conducted a survey on your comments and found that you have not used our services or registered on our website.
As we know, the root of the existence of a business is quality and service. Customer First, Service First, this is our eternal purpose. With this belief, we continue to strive to build a first-class management system and global delivery network to provide customers with free system docking, value-added services and related technical support. We have strong technical strength, industry-leading low error rate and competitive transportation price. As a result, we have gained a lot of customer support and promoted the rapid growth of our service scale and customer number year by year.
Since you have never used our services: 1. If you are from our stakeholders, we think that it is better to win the market by focusing on how to serve our customers well than by injecting negative comments on them. 2. If you are a malicious attacker and seek to obtain a huge amount of improper income in this way, we reserve the right to investigate your false statements. Thank you.
I use ChinaDivision for storage and fulfillment of my Asian orders. They are always very responsive and fun to work with. I always feel like there is someone ready to help anytime I need something.
Thanks a lot to give us such high appraisal. It is our great honor to provide the profesional services for you. We will make efforts to satisfy you continuously in the future and develop with your business hand in hand. Thank you.