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Great app!! would highly recommend for anyone with an online store selling products. Is an easy and straightforward system to use.
Hi Ashvin,
Thank you for your review and kind words.
Looking forward to working with you!
~Ralph
ClearSale is the best Fraud Detection software. Saves us a ton of time and instills confidence on the orders they approve. Very high approval rate for orders. Other options are overpriced compared to ClearSale. Switch to ClearSale right away!
We appreciate the nice words and the confidence you have in ClearSale, MFI Medical team!
So far Clearsale has given me piece of mind. Before this I was merely cancelling all the orders that were marked by Shopify as medium or high risk. Now Clearsale handles all that and I have got 100% approval so far. There is room for improvement. Sometimes the approval may take up to 48hrs according to the contract by Clearsales and that has a set back on our delivery promise to customers. We look forward to expedite that process. Clearsales is definitely a must for all shopify users.
Thanks Furmidore for the feedback and review. We appreciate the opportunity to protect your store and provide you with more approved (and protected orders). Regarding the time to review orders, keep in mind that these are orders that are suspect and would have been declined in your previous scenario. we sometimes need a little bit of time to dig in deeper to see if there is a way we can approve the customer. We never want to make you miss on your promises to customers or change your workflow. Our team can reach out and talk about the option to work through different SLAs for completion of reviews so that it is a fit for everyone.
Great app!! would highly recommend for anyone with an online store selling products. Is an easy and straightforward system to use.
Thank you Kym for the wonderful review.
Looking forward to seeing your business grow and grow!
Clearsale provides a no-hassle way of dealing with fraud. Although I can check up on orders myself, I'm no expert in fraud, so it's nice to have this running in the background, along with the peace of mind from chargeback guarantee.
Thank you so much for the kind words! We look forward to continuing to work with you and your team :)
~Partnerships team
The app integrates very well with my store, decisions are made very quickly. It's a relief to know I am insured against fraudulent purchases. I had a minor issue with setting up my correct bank account for refunds and some communication errors with the company, but when they realized the situation they were very quick to get it resolved, cc'ing me on all communications. Overall very happy with the service and how they resolved my issue.
Thanks Ride and Go for the nice review, and especially for the partnership! We look forward to making sure you don't have any issues with chargebacks while still allowing the good orders to come through. Sorry that you had some issues with the bank account details, but glad it got resolved. You should be up and running now and rest assured, your sales are safe with us!
absolutely wonderful ! the app and the folks behind it. top of the line customer service will take their time to explain what is needed and don't rush you into any decisions. this is a fabulous way of keeping yourself safe and also being covered against any fraud. couldn't have asked for more :) go for it!
Thanks Yantraaexim.com for taking the time and for the nice review! We pride ourselves on customer service and are here to help you!
I have used ClearSale for a while now to manage high risk orders which have been placed in our online store. ClearSale offers us a good service with peace of mind to fulfill orders as they have an experienced team who do the thorough analysis for every single order placed and recommend us whether a specific order should be fulfilled or not. It's quite accurate. Also they offer us the refund if the chargeback happens for an approved order which is very good. I just hope the analyzing time could be a bit quicker. Anyone is facing with fraudulent order should consider ClearSale as one of the best options on the market
Thank you Andy for your kinds words and it has been great working with you so far.
Great to hear and see that we already are making a great impact in protecting your online store.
Lets make 2022 even better!
~Ralph
Updated review: ClearSale reached out to me and fixed the issue. If you guys are scared about fraud payments pick these people. They are super helpful!
Old review: I love their service, but the only problem is they are charging me 1% for offline orders too which is ridiculous. I hate how they do this
Thanks for working with us to identify and remove your point of sale orders. We are focusing in on the card not present orders and are happy that all is working well. Thanks for your partnership!
It is not an exaggeration to say that ClearSale has saved my business. After a string of chargebacks due to fraud my company took some heavy hits, but ClearSale followed through with their side of our agreement and fixed the situation. I 100% recommend their service and will be a life-long customer.
Not to mention Luisa and team have excellent customer service. 10/10 would have a beer with them.
It has been a pleasure to work with you and thank you for your kind words!
~Luisa