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Signup as a Premium account and paid 21th of July . After paid my account turned into a basic account. Contact them several time and they ask for payment proof. I sent them the proof after that nobody try to contact me they are lost. Every 24th hour the app disconnected from my account and I need to re connect from the beginning. Total waste of money and time.
Diabolical. A month ago I was told to upgrade to the Premium Plan which I did, after that - no contact for weeks. I've sent support tickets, asked for call backs and assistance. They've been 'busy with Black Friday' was the response, but still did not look at any of the campaigns they've created. Half of them didn't have any Ads assigned to them and ROAS is 0%. I've got my own Ads running and PPC Campaigns which are outperforming theirs. Waste of money, waste of time and disappointed with service/support.
Hi JuicEBitz owner,
Thank you for bringing these concerns to our attention. We appreciate your feedback in order to keep improving our services for users. It looks like there was some miscommunication and misunderstanding along the way. I have left a message for your Account Manager to touch base with you as soon as possible. Clever strives for customer satisfaction and I hope we can make it up to you.
Again, thank you for your feedback and we will reach out to you via email very soon.
Warm wishes,
Isaiah, Account Manager
Do yourself a solid and don't download this app. Gave it several chances, and now my ad words are all screwed up. Managed to spend all my ad dollars in 3 days with absolutely $0 ROI. Call a google ad word rep - they are much easier to communicate with and work with google ad words directly.
Useless app.Was used 12 days without any result!Even if uninstall the app they still charged you 49$ every month to rest of your life!
Wow... I did not approve the initial $24 payment, but it went ahead and tried to charge me...good thing there was not enough in that account...beware!!
Hello,
We have checked our records for the billing related to your account and found that you were never charged for anything. Can you please provide us with a screenshot showing the billing you recieved?
Thank you so much!
Clever Team
Created ads that had some meaningless keywords, design of ads is poor, no way to modify unless you go into adwords to change, precisely the reason I didn't start with adwords. Support isn't thorough, doesn't provide enough details to resolve questions in 1-3 emails - they drag on and on and on
Would give 0 stars if I could. After the first week they stopped replying to my questions/ emails. I asked countless times about my ads and asking if we could change them as they were bringing in the wrong traffic! Instead I have ended up with a massive Google ads bill which is most likely going to end in the closure of my shop! Very, very unhappy! DO NOT USE THIS APP!
Hi Schildren Owner,
We have seen your feedback and want thank you for it. We cannot express how important your experience is to us and we want you to know how seriously we take this matter.
Already we have reached out to you via email with important information. Please feel free to respond to that email or contact us at support@cleverads.com
We hope to hear back from you soon and resolve any doubts you have as soon as possible!
Warm regards,
Ben, Customer Success
Cleaver ads is a 100% failure so far, Any Campaigns such as display ads , search ads and re marketing ads auto generated here are disapproved by google. 1000+ reviews is a trap Beware. Their program is a utter failure or ineffective.
Thank you for your review. We have tried our best to deliver the best service to you by creating campaigns for free. Having over 150 ads, 13 were disapproved due to their destination no longer working. This can normally be attributed to the fact that those products are no longer available in your website. We apologize nonetheless for the inconvenience we may have caused you. You can always contact us for any further assistance.
This app is terrible and Shopify is getting worse and worse. It won't link with my social media platforms because Shopify once again deleted them. Took forever to set this app up and then couldn't see my campaigns. In metrics it shows no results for the last week, no clicks, views nothing but I'm being charged! Customer service is like, oh, but we can see they are running on our end...wow, really helpful. I'll be deleting this app asap.
Hello SHOP YEN US,
We appreciate this feedback, immensely. Thank you!
Clearly, things have not gone as well as they should have — and we can certainly understand your frustration regarding the social media platforms. We know how important it is for your campaigns to run smoothly, and for you to be able to see the results of your efforts.
Personally, I want to assure you that our customer service team is here to offer you useful help, and to that end — we've already emailed you with our findings and instructions on how to get your campaigns on track. Please keep an eye out for our email. We're eager to continue the conversation and make things right.
We're dedicated to your success and take full responsibility for your less than satisfactory experience thus far. We will look for your reply.
In the meantime, if you have any further questions or concerns, please don't hesitate to reach out to us at support@cleverads.com
Warm regards,
- Ben, Customer Success
We've had problems since trying to install the app. The app would not install correctly and we had to contact customer service to unistall/reinstall several times. Then they have been unable to create my ads and have been working on this for over 3 weeks. Every time I email them, they tell me the they are waiting for someone else to fix the problem. Unprofessional and does not work. Buyer beware. Free is not always the best. Going to pay for a professional service that can actually deliver.