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Been waiting 2 weeks to be set up. Terrible support!
Very poor choice of advertising, over 80% of what they advertised were out of stock or other unavailable (e.g. wholesale only) product links. The products were all flagged not for the Google channel, but they ignored that. Furthermore, they do not include you brand as a negative keyword, and even have a search specifically for your brand. This means when an existing customer already knows your brand and is searching for you, they may get an advert shown above the actual search results and click on that instead, costing you money and associating the sale with Google Ads, even though the customer was already searching for you. The also did not include utm_campaign tracking identifiers, so they did not show up in the Shopify Marketing report. (I had to add these manually myself). Trial it for a month if you must, in case it works better for you, but in our case it performed very poorly.
Hi Wintersheart owner,
Thank you for taking the time to leave us your thoughts after using our service. We strive to take customer feedback into consideration while improving our services for future users.
After looking further into your concern alongside my Tech Team, we have found some discrepancies from your Shopify site that may have played a role in the lack of campaign performance that you have experienced - my sincerest apologies for this mishap.
Since October 5, 2021, the Clever-created campaigns generated 181 clicks as reflected in your Google Ads account. Additionally, it looks like your campaigns were running on quite a low budget; that being said, 181 clicks garnered by the Google Ads created by Clever ecommerce is quite a high amount given said budget.
I truly understand your frustration and I am so sorry that you have not seen the results you were hoping for. I would like to note that individual campaign tracking is not available in our Basic plan which is the plan you were subscribed to; this plan does include the pixel integration for conversion tracking purposes. For your understanding, Clever uses your brand as a keyword for remarkerting campaigns and to prevent competitors from stealing any potential customers.
I hope this clears things up a bit and we are more than happy to answer any questions you may have at support@cleverecommerce.com.
Warm regards,
Isaiah, Account Manager
I'd rather give it 0 stars. It's a piece of junk. Indecipherable ads, crappy customer service.... Taking an extra $12 out of me for "premium service"... What a joke. If anything these bastards should be giving me back all the money I spent on the useless ads.
Sorry for your disappointment. The campaigns we created for you spent roughly USD 12. The bulk of the spend comes from a campaign that is not ours. We are available to solve any doubt you may have.
Most terrible customer experience I had so far on here. DONT INSTALL
They are only here for the quick money.
Customer support tried 2 Times to set it up, they FAILED!
Then the COO intervened, only to waste another 3 WEEKS apologizing and NOT DELIVERING ANYTHING.
IN THE END THEY ONLY DELETED MY HANDMADE ADS!
Without any reason and then ghosted me again.
Disgusting behavior, I wasted days and money and will report this to shopify.
Background:
So they set it up for me, TWO TIMES
90% of the keywords are not usable, because 0 people search for it, google doesnt even deliver those ads.
2. try setting it up for me, I still have no actually working ads, 60+ ad spent for one random purchase and at least 3 hours spent on seting this up.
cannot recommend, maybe only for 1 product stores or if youre ready to do it all per hand afterwards anyway. The automatic setup is terrible and the customer support for setup has no real idea what they are doing.
hate it when people waste my time
Hello, Natureschoen
We are glad to see you were able to contact your account manager about these concerns! Please, don't hesitate to reach out with any other questions you may have. Best of luck!
email sent to Shopify:
I used an app on shopify for google ads but have had an aweful expereince of the company with totally irrelvant ads being created and then made live by this company without being approved by myself.
They do this simply to generate income for themselves without any concern for the person who has to pay for the ad costs.
I would have assumed that Shopify would have verified apps that they list on their marketplace and if they donlt then they should. I'd like a proposal from Shopify on the costs that have been run up by this app that were not approved by ourselves.
Really sorry for your disappointment. During the setup process, you were asked how many collections you wanted to advertise. You can always reach us by mail or chat to specify any different set up that does not fit the ones offered on our app. There is a tick box on your dashboard app where you decide if you want the campigns running or not
Be warned. Do not download this app. There is very little control, review or functionality over what they post. They literally spam the heck out of your google ads account and half there ads are disapproved for inappropriate wording, rules or just post product that are no longer on your store.
Further more to remove, pause or stop their app is not quick and easy
It will cost you large some of money with no return. I lost 1043k within 2 weeks even though I stopped their ads after I realized what poor application this was
this app was a nightmare and wasted money on adds that i didn't approve before they launched.
i was angry about my adwords bill when i saw what they had done, spending of more than the actual price of the products for a one-of-a-kind products advertisement.
also chose to spend large budgets on products that were not representative of my product line, and the adds were very spammy.
Voila 15 jours que je suis en attente !! l'installation me dis toujours en attente 10 mails envoyé .....dommage vraiment
I am so exciting to sign up for this app, seeing many reviews. But after around 3-4 days, spent $243 and had no conversion. My Google ads got banned. Contact support and it went quiet. They seem so busy to support or pay attention to new customers. You guys should get more customer services or you will get more 1 start like this. Disappointed and remove app today.
We are always happy to help you. Google can spend up to double your maximum daily budget one single day, but keeping your daily budget under the maximum on an average of a 30-day period. We always respond within one working day period
I have no words, I installed the app on my shopify in July to test it, after checking out the features I immediately uninstalled it from shopify, but the CE account set up an automatic monthly budget that continued to be spent even after uninstalling the app, and by the way having taken the user and credit card at random among the accounts I managed. I have no words, this is robbery.