Recensioni (3.171)
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In base alla valutazione
We only have 150 products, so we expected this would be easy. After installing, the app says it takes four days to get running. After four days, the app said there is a problem but staff is working on it. No ads have been made yet. We emailed tech support but they never answered. It has been 10 days with no update.
Hi,
We apologize for the late response on the status of your campaigns. As we told you by mail, the problem was that we tried to upload your campaigns to your Adwords account but Google rejected them. The reason being for this rejection was "Google Grants customer cannot create campaigns of advertising channel type".
This was because your website is a NGO and Google has certain policies to advertise on these types of websites. Eventually, we managed to upload the campaigns successfully.
Best regards,
it says if your having a bad experience, to try contacting to developer, well i tried that and no response.
if someone can contact me from clever ad to resolve my issue i would happily change my review.
poor app does not meet our requirement need to improve a lot before subscribing to get money improve it
Hi Indian Gardens,
We appreciate you sharing this feedback about our app. We understand that in some way we fell short for you, and we apologize for any inconvenience caused. We would love to hear from you about how we can improve.
We've already contacted you via email with important information regarding your account. Please keep an eye out for our email from premium@cleverads.com
We hope to hear from you soon.
Warm regards,
- Ben, Customer Success
Read the one star reviews before you download this app. Most of the positive reviews are from people who just installed the app, and most likely the free version. The issues I had are covered by other one star reviews. I upgraded to premium so I could have an account manager, but they only responded to my emails at 3-4AM. Yesterday I received an email that said to click here if I was interested in a phone call with my account manager, I replied yes and received this as a response "Thanks a lot for contacting me, I'm so sorry but phone calls are only for our "Custom" premium clients, so in your case, you have a Premium but not custom." So I guess for $49 you don't get phone calls, and you still don't get one even if they inadvertently tell you they do. Overall a complete waste of $49.
On our Premium plan we include phone calls and hangout calls but not every day phone support
because we have a Custom Premium plan with more services and support.
Signed up easily but that's all. I contacted them due to my ads have been pending for a week. No help only a chat box with no answers. The account says I can preview the campaigns but I have yet to see them. No support on final set up.
Hello,
Thank you for letting us know you were having some issues. One of our representatives has reached out in order to see what we can do to fix this! We tried previously to contact you this past weekend, what is the best way to reach you?
Is this app just sending fake traffic to my website?
Bad App, easy to set up and very promising but will not get you any sales. Spent WAY over my requested $15/day budget!!! And it seemed to be fake traffic as there would be 20 visits to my website all at once that would not stay more than a second. Makes no sense...
Piece of shit!! This app SUCKS, worst I have used in Shopify. It ruins my 200$ in a 10 min without any conversion and even the customer is seem bot they click and out
DONT USE THIS APP!! THIS IS SUCKS
Not recommended at ALL.
App and support sucks
Honestly this app is terrible. I don't understand how so many people have left a positive review. The backend is incredibly slow; it created a bunch of campaigns for me that were so unbelievably generic that if I wasn't switched on with adwords they'd have rinsed my budget. The ads themselves are of poor quality; I'm guessing they are auto generated, but the fonts they use on the images look terrible and unprofessional. I tried to create remarketing campaigns but it keeps coming up with an error. I've been using adwords for about 5 years and switched from woocommerce to shopify and thought this app with it's 1,000+ reviews would be a good choice. Clearly I was wrong!
The support is rather useless. I asked a question, but it does not get answered. Instead they write something which is irrelevant to the question I asked. Even the second mail did not get answered.
The problem is that I have a regular subscription with Spotify, but the APP does not recognise this and constantly states that I have I trial subscription and thus I cannot use the software. Obviously Clever Ads has a problem here, but it does not get sorted out to the satisfaction of the customer!
What does one think of such a company. I guess one star is still to much!
Dear Swiss-Cosmeticworld,
Thank you for sharing your experience. We apologize profusely for the inconvenience caused by our team not addressing your initial question in a timely manner.
We would like to assure you that we take all customer concerns seriously and strive to provide a timely and helpful resolution to any issues raised. In fact, we have already reached out to you via email with the solution to the problem you faced — which was clearly not your fault.
Thank you for bringing this issue to our attention. We sincerely hope to hear from you soon and that you grant us the chance to make things right.
Warm regards,
- Ben, Customer Success
The keywords developed for my products weren't even close. They want me to tell them what I want (or I could do it my self in google adwords). That is exactly why I tried out the app, so it could take my own product titles, descriptions, and tags and create the keywords from that. Twice the campaign had be restarted after I paused it, meaning I was spending money when I specifically didn't want to. Very poor execution of a simple idea.