Recensioni (3.171)
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In base alla valutazione
$ 12 was deducted twice and did not accept the link to a Google Account. I could not take advantage of the application
App doesn't function and developer doesn't respond to messages, not impressed.
really no use .. they do not do any help ... and my google ads account got suspended my account violated the Circumventing systems policy. and they do not know anything about it
Hi Aboshiny Store Owner,
Thank you for your review. We take our user's feedback very seriously and only wish to resolve any issues or concerns you may be experiencing with our app.
Our support team has reached out to you via email to see if we can work this out with you. We hope to hear back from you and please accept our apologies!
Warm regards,
Abby, Account Manager
not sure what Im paying for here. loooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooool.
Hi there,
Did you come across a specific issue when creating your campaigns? We are here to help!
I don't understand why the app developer are asking me to review the app as part of my setup process. Clearly at this stage I have no idea whether the app works or not therefore I can only award 1 star !
We are so sorry to hear this :-( Usually, we ask our clients to leave us a review after they finish the installation process in order to receive insightful feedback on what they thought about the 5 step process. We value the comments of all our clients a lot and we always take them into consideration.
With that being said, we would like to let you know that even if you leave a review on Shopify you can go back and edit it as many times as you'd like. So even if you leave us feedback in the beginning, you can always come back later after you have used our services, and update it.
0 conversion. support never reply to my questions. 0 conversion. support never reply to my questions
Sorry about your bad experience. We have email and char as support channels. Please try to reach us again and we will respond you.
Great lack of support. I asked a question and the answer was totally off the mark as if the person didn't even bother to read the question.
I replied asking for help, reminding my initial question.
At this point several days after, no answers.
Hi Un Lieu de Lumière - cours à distance en ligne de soins énergétiques!
Thank you very much for sending this feedback.
Please accept my apology for the delay in response. We usually reply within 24 business hours but as we had pubic holiday last Thursday and Friday, there was a delay.
We have already reached out to you via email with some helpful information regarding your account, and we pushed you further through the setup process. We aim to get you started as fast as possible now. Please keep an eye out for the email we sent from support@cleverads.com.
Thank you for your patience and understanding.
Kind regards,
Marina, Jr. Account Manager
this app does not work, support never answer
it's a lost of time and money
i pay the premium version and nobody is here to set up the campaign, just create 3 campaign with no keywords, nothing constructed
real scam
As we told you by email, when you became a Premium user, we contactd you regading the Adwords campaigns we created but for some reason our mails went directly to your Spam folder.
The model the person behind this app takes apparently doesn't involved consulting the client on what is appropriate for google Adwords campaign. In the end, they created a huge mess on our Adwords account by which I mean costing us money on irrelevant campaign settings to our business. Just glad we caught it today and not next week.
Caveat emptor.
- The ads are not targeted very well. I can't specify areas of the country to target as opposed to others.
- The ads point to specific products as opposed to collections a lot of the time.
- The campaigns are lopsided heavily on what is generating clicks. A specific campaign ad is taking up all of the daily budget when others are not even being utilized.
- It feels wasteful of our advertising budget.
- They ask a few generic setup questions about your store and then display those answers as part of the ads, which is fine, however, they typoed the ad due to an HTML coding error and they did not fix it, even after I emailed them multiple times about it. Which brings me to my last point...
- Support does not respond back to help in any way whatsoever. I emailed 3 times for help and received no response.
It's a shame because the app has a ton of potential, but the implementation of it is lacking and their customer service and support is absolutely horrendous.
For local or regional target, you can contact us and we will adjust it for you. Regarding the products, there are some of them which are more searched than others so they get more traffic, hence more budget. As for the support, we are sorry about that, you can always reach us by email or chat.