CA: Google Ads Performance Max

this app does not work, support never answer
it's a lost of time and money
i pay the premium version and nobody is here to set up the campaign, just create 3 campaign with no keywords, nothing constructed
real scam

The model the person behind this app takes apparently doesn't involved consulting the client on what is appropriate for google Adwords campaign. In the end, they created a huge mess on our Adwords account by which I mean costing us money on irrelevant campaign settings to our business. Just glad we caught it today and not next week.

Caveat emptor.

- The ads are not targeted very well. I can't specify areas of the country to target as opposed to others.

- The ads point to specific products as opposed to collections a lot of the time.

- The campaigns are lopsided heavily on what is generating clicks. A specific campaign ad is taking up all of the daily budget when others are not even being utilized.

- It feels wasteful of our advertising budget.

- They ask a few generic setup questions about your store and then display those answers as part of the ads, which is fine, however, they typoed the ad due to an HTML coding error and they did not fix it, even after I emailed them multiple times about it. Which brings me to my last point...

- Support does not respond back to help in any way whatsoever. I emailed 3 times for help and received no response.

It's a shame because the app has a ton of potential, but the implementation of it is lacking and their customer service and support is absolutely horrendous.

I don't see how the app is helping. I just set it up so maybe it will start helping soon. I also don't appreciate being forced to write a review.

I would have to say stay away from this app. If you have a brand they will create ads that are quite damaging to it. I took a look at my ads being run after reading the 20 1 star reviews and sure enough they were absolutely hideous. I'm hoping that deleting the app will stop further charging to my ad account. And the amount of work left that I now have to fix is crazy. Who ever created the ads obviously is not an English speaker.

Do yourself a favor and click on the 1 star reviews or at the very least look at how your ads are written. They're written by someone whose first language is not English.

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UPDATE: Carlos and Jose have both contacted me telling me that I actually made the mistakes that resulted in such poorly designed, poorly written ads. Then they asked me to re-download the app with premium freebies in exchange for changing my review.

I spent time with the set-up, entered custom text and made selections in each field. The app just simply did not save my data and as a result made really bad google ads.

I suggested that they both focus on fixing the errors in their interface rather than trying to convince intelligent customers that they're wrong.

ALERT: When you delete the app from your store, they still have Manager access to your AdWords account. Be sure to remove their access separately.
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The banner ads do not look good, they look terrible in fact. The banner ads feature a font that is really stylized and hard to read. There are typos in nearly every ad; banner, display, search, text, etc - "Quality" is misspelled as "Qaulity". The ad text is generic, pulled from Google categories - so some of the search ads have the phrase "Arts & Entertainment" for my products which are coffee mugs and coasters. I'm not really even sure how that mistake happened. As a personal preference I didn't like that some ads ended with the phrase "satisfaction guaranteed" which does not apply directly to retail gifts and souvenirs. I only let the ads run for one day (it asks for 4 weeks to learn, which is fair) but I had 11,100 impressions and only 49 clicks. That's a .44% click through rate, which is absolutely terrible. It just verifies what other reviewers are saying - these ads do not get "qaulity" clicks or customers to your site because the ads themselves are not "qaulity". I did much better creating Google Ads on my own. I understand that the service was free, but the terrible ad spend was not.

Installed the app with preset daily spending maximum 35$. After a few hours running it wasted 125$ without any impact. No reply from support, their website has internal error, waste of money and time.

It took at least four days for the app to get installed. When I saw the control panel I was surprised how amateurish it looked. I removed the app immediately and sent a message to their support asking them to cancel everything. I never heard back from them and that was four or five days ago. I can see I've been getting charged for click-throughs that are visiting my site for less than five seconds. That's not what I was looking for. I still have no idea how to cancel the app. Very disappointed and I'm going to contact Shopify to see how to correct this.

I do not recommend it at all, please be aware if your products are already on google, as it caused my products to duplicate and made a lot of problems for my existing products. and even support was not great in assisting at the campaigns at all.

Update: ** Please be aware i have 100 products deleted on google merchants. i have to submit my products again thanks to this app.

app is a scam, i turned the campaign they made off at 12pm. I opened the app later in the day at 8pm and it was active and $6.00 was already spent. Mind you my min budget set $5.

I am glad I checked in again, i probably would of woke up to a bill of $100.