Recensioni (3.171)
Restringi
-
In base alla valutazione
I don't understand how you have to write a review on something not used yet seems silly to me and a waste of time but ha ho
Tried contacting the app support developer, and no reply for a week. It is very upsetting that no one is responding.
Hi There,
Thank you for leaving us your feedback. Our support center had reached out on Friday, October 23rd but did not hear back from you.
One of our representatives has contacted you to see what we can do to help you.
All the best,
The Clever Team
If i Could give this app half star i would. I usually never write negative feedback but for this one i had to. I have been using shopify over 2 years now and i have tried many apps, but this app has NO RETURN. Please don't waste your money on this app, i have spent over $300 per month + i even upgraded the app but it gave me 0 conversion. They Ads they make are daily rejected by google and i would keep getting notification to build ads as per Google requirements (Ads made by this app). Please be aware and SAVE your money.
Horrid, stay away!
I know very little about Google Adwords, so went with these "pros".
Today, I received my 5th "your Adwords account: ad disapproved" from Google. I keep telling myself they put out so many ads, they have mistakes occasionally.. But, after this 5th one, I signed into my Google ads account to see if I could make any sense of it/see if I could fix the issue on my own.
I looked at the ads they created for my designer clothing website...why hadn't I done this before??? They are horrible! Basically, they took my logo and added phrases like "super catalog, find out more" and "best prices for you". With verbiage like that, it's no wonder I'm not getting any results! I wouldn't click on it. I wouldn't even think it was U.S. based with that stunted wording!
And, I'm getting errors on top of the awful ads!
I actually paid for this.
Live and learn.
I learned - don't touch this one. Unless maybe you have a site that will attract customers with the ad "super catalog, find out more"
Ugh, I'm so mad at myself for not checking on this before I spent so much money on ads.
Unfortunately, I my experience with this app/platform is rather negative - due 5-6 weeks I've been using Premium plan my ads Costs Per Acquisition is nearly tripled, and manager (Carlos) wasn't particularly helpful - e.g. my last ticket, I opened before deleting this ad, still unanswered - after 5 days! I don't think it's count as Premium service and definitely not the level of support I'd expect form paid app. Shame.
Hi Akarpun,
We're very sorry that you had a negative experience with our software. We've tried reaching out to you via email and phone call but have not been able to reach you. We would love nothing more than to work this through with you and hopefully be able to give you a better service. Thank you for your feedback, it helps us improve!
Warm regards,
Abby, Account Manager
The customer service is awfull. I have had ask the same question several times and I had to wait for two weeks to get a reply from them. I hope their APP is more clever than their support. After the two weeks of waiting, I was informed that the APP is not working in our language. Something they could have told me from the beginning so that I could have found another APP for the Winter sale right after Christmas. Stay away or have patience
Hi Steen,
Thank you for taking the time to leave us your feedback. We greatly appreciate it.
I apologize for the delay in response that you experienced. Customers are informed when their store is a language that we do not support so they can provide keywords in their own language. Unfortunately, there seems to have been a technical error on our end.
Additionally, I would like to stress that due to high holiday ads volume and staffing, customer service has been a bit disrupted. I am so sorry that you had to wait so long.
Again, thanks for taking the time to leave us your thoughts so we can keep improving our user experience.
Warm wishes and have a happy 2022,
Isaiah, Account Manager
save your money and do not get premium... bad support for campaigns. If you are just trying to get the standard, then you can set up your ads easily, but if you need a person that helps you to get the better traffic and optimize your campaigns this is not your app.
support is not good and they never setup my account completely. it took 2 months and wasted money. Not right for Google Shopping Ads.
Sorry if you feel it that way. We set the Merchant Center and create Google Shopping campaigns. If it took more time than expected it is because some issues that arose once and again. Feel free to contact us again and we will deal with it.
I'm not very happy with Clever Adwords. I cancelled my app and they continued to run one of the ads with a charge of $500.00
Be careful when using them and pay attention
Might be good for someone with few products but they made of mess of mine. To their credit they admitted it was not working. I had hopes it would be corrected, but never receive any progress report. Nothing changed after increasing the amount of my paid plan. Cancelled because no one could explain or show me where they were doing anything. Can I give zero stars?