Clever: Google Ads & Shopping , 2,794件のレビュー
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Looks good and may have potential but you need to be able to access and work on Google Ads. My account with Google Ads is messed up and I cannot access it (it loops the login screen requesting 2FA even though it is setup, have already been working with Google). I have been getting a charge monthly from Google for $500 plus another charge for around $120 and could not figure out where it was coming from since I couldn't get into my Ads account. Turns out, it was CleverPPC (I finally got a transaction log with more detail) - even though the Clever AD panel: "Your campaigns haven't taken off yet" and I thought I hadn't activated anything because of this, it was charging me a ton... and I would not have approved that nor did I see any benefit from that as my store has been struggling the past 9m as many retail shops have. I have been fighting with Google to figure out where this was from and finally was able to stop it by uninstalling per Shopify, but what an expensive mess. Very misleading and frustrating for me and a huge cost that I did not approve. Waiting on feedback from CleverPPC, will update. Be very careful what you setup if you are thinking you are just checking it out and seeing how it works. You will be paying even if it says "Your campaigns haven't taken off yet" all across the top and lists steps you still need to complete.
Hi Biddle and Bop!
We are terribly disheartened to read this review.
We thank you for the time it took to give us this detailed feedback, and we want to assure you that we've already reached out to you via email with important information and updates! Please check your email for our response.
We are standing by to assist you and get your issues sorted out as soon as possible.
We hope to hear from you soon.
Warm Regards,
- Ben, Customer Success
Update Sep 2023
I am done dealing with this app and the company. So my website sells protein supplements which aren't available elsewhere along with a very famous drink. I wasn't getting any sales for the protein and was burning money through the ads these guys have setup. I started to get bit traffic for the famous drink but it was only because google was showing my website when someone particularly searched for the drink.
However, for my protein which is my core product, I have hardly got I-2 sales. The total ROAS has been 0.7, which means for every $100 I spent, I just got sales of $70. They haven't been able to perform at all on the keywords targeting protein. Shows that they don't have experience with small ecommerce websites in a particular niche. Their PPC expert says the CPA is $14 which is good, but that's not for the Protein drink. That's the total which includes the drink which I sell for $11-$18. So which means I had to spend $14 to sell a $11-$18 drink where my profit margin is hardly 10%. Again no results for the protein powder.
Better to not waste your time as these guys will provide you false hopes, but they don't have much expertise.
Update: Aug 2023
Giving this go again after Benjamin has been very proactive and tried to offer me another solution. His support has been very good so far and consistently monitors the campaigns. He has gone out of his way and is really trying to help me achieve the results. Will try to be patient and hope for the best. 5 stars of Benjamin for his efforts and hard work
The app is a total waste of your time. The customer service is very slow and poor.
They took 4 days to setup my ads, none of them had a single impression or clicks until 5 days. After that they did something and I started getting bills in Google ads but Google analytics and Shopify dashboard showed clicks from random places. There wasn't a single purchase after they had setup 8 ads. Most of the clicks were from random places like Turkey, Spain, Banglasdesh, etc while my geolcation was just NZ
Updated- After they reached out to me and asked to try again it's still as bad. They aren't responding to my emails and the ads aren't performing well either
Dear Veganut,
We appreciate you taking the time to share your experience with our app. We understand that you've faced issues with your ad campaigns, and we apologize for any inconvenience caused.
We've already contacted you via email with important updates and solutions regarding your account. Our team has been working diligently to address your concerns and provide you with the best possible solutions.
Regarding the delay in campaign creation, we had two public holidays the week of installation which might've caused a slight delay in our campaign upload time. I simply wanted to offer you more context here, and our apology.
If there is anything further we can do to assist you, please do not hesitate to contact our customer service team. We hope to hear from you soon.
Warm regards,
- Ben, Customer Success
This app is terrible and Shopify is getting worse and worse. It won't link with my social media platforms because Shopify once again deleted them. Took forever to set this app up and then couldn't see my campaigns. In metrics it shows no results for the last week, no clicks, views nothing but I'm being charged! Customer service is like, oh, but we can see they are running on our end...wow, really helpful. I'll be deleting this app asap.
Hello SHOP YEN US,
We appreciate this feedback, immensely. Thank you!
Clearly, things have not gone as well as they should have — and we can certainly understand your frustration regarding the social media platforms. We know how important it is for your campaigns to run smoothly, and for you to be able to see the results of your efforts.
Personally, I want to assure you that our customer service team is here to offer you useful help, and to that end — we've already emailed you with our findings and instructions on how to get your campaigns on track. Please keep an eye out for our email. We're eager to continue the conversation and make things right.
We're dedicated to your success and take full responsibility for your less than satisfactory experience thus far. We will look for your reply.
In the meantime, if you have any further questions or concerns, please don't hesitate to reach out to us at support@cleverads.com
Warm regards,
- Ben, Customer Success
The support is rather useless. I asked a question, but it does not get answered. Instead they write something which is irrelevant to the question I asked. Even the second mail did not get answered.
The problem is that I have a regular subscription with Spotify, but the APP does not recognise this and constantly states that I have I trial subscription and thus I cannot use the software. Obviously Clever Ads has a problem here, but it does not get sorted out to the satisfaction of the customer!
What does one think of such a company. I guess one star is still to much!
Dear Swiss-Cosmeticworld,
Thank you for sharing your experience. We apologize profusely for the inconvenience caused by our team not addressing your initial question in a timely manner.
We would like to assure you that we take all customer concerns seriously and strive to provide a timely and helpful resolution to any issues raised. In fact, we have already reached out to you via email with the solution to the problem you faced — which was clearly not your fault.
Thank you for bringing this issue to our attention. We sincerely hope to hear from you soon and that you grant us the chance to make things right.
Warm regards,
- Ben, Customer Success
Never actually got any help at all, campaigns never started, waited a week before uninstalling when asking for help and receiving ZERO response. Kept prompting me to upgrade when I had already upgraded! Sent me in circles over and over. Waste of time.
Hi there,
We apologize for any inconvenience you may have experienced while using our app. Your feedback is valuable to us, and we are committed to provide the best experience to our customers.
We wanted to let you know that we have already reached out to you via email, providing information regarding your concern.
Please feel free to reach out to our customer support team via email. We will be more than happy to assist you with any questions or issues you may have.
Thank you for your patience and understanding.
Best regards,
Carlos, Account Manager
I do not recommend it at all, please be aware if your products are already on google, as it caused my products to duplicate and made a lot of problems for my existing products. and even support was not great in assisting at the campaigns at all.
Update: ** Please be aware i have 100 products deleted on google merchants. i have to submit my products again thanks to this app.
Hi Skincare District!
We appreciate you taking the time to offer this review for us, thank you! Furthermore, I regret reading this poor experience you've had and I apologize for any inconvenience and frustration.
I've already reached out via email with important updates on how we can resolve this issue and move forward in a positive light. We are committed to providing you with the best service possible and we hope that you keep an eye out for our email from premium@cleverads.com. There is very important information and next steps provided in our email.
We sincerely hope to hear from you soon.
Warm regards,
- Ben, Customer Success
The customer support is non existent, they are not bothered how the campaigns are performing.
Have emailed them several times but did not hear any response whatsoever. There are so many recommendations on my google ads account by Clever has not acted on any of them.
Please at least respond to emails.
Hi MOM & YOU Clothing shop owner!
Firstly, I would like to extend our deepest apologies for any inconvenience you may have experienced. We pride ourselves on our customer support and the high standards we set, and it appears we have not met those expectations in your case.
I want to assure you that your feedback is extremely important to us and we take it very seriously. We are here to support you and your campaigns, and it's disheartening to hear that you felt this was not the case.
It appears there may have been a misunderstanding, as our records show that we have reached out to you via email with important updates on your account several times. I wonder if perhaps these emails may have ended up in your spam or junk folder, as sometimes automated emails can mistakenly be filtered there. I would kindly suggest checking these folders, and if you still can't find our emails, please let us know.
We value your business and are committed to ensuring your satisfaction. Please feel free to directly contact me if you need any further assistance, clarification or any other information. We are here to assist you and make your experience with us better.
Warm Regards,
- Ben, Customer Success
Spiteful. When I unsubscribed, it marked campaigns it DID NOT CREATE as removed, meaning I cannot undo the action; the history is in the Change History as google@cleverads.com, having removed campaigns it didn't create and were created manually by ourselves. Very Spiteful and unprofessional.
Hello Garden Depot Australia!
We sincerely apologize for this you've experienced with our application.
Your experience as described is most unusual and certainly not the normal behavior of our application, nor our team. Rest assured we have extensively investigated your claims. Our app is not designed to impact campaigns that were not created by our system or team.
We understand the gravity of your concern, particularly in regards to campaigns that were manually created on your end. It's important to note that we take such matters very seriously.
To provide further assistance, I have reached out to you directly via email with important information about your campaigns with us. Please check your inbox and spam folder for the mail from premium@cleverads.com. In the email, we have detailed steps for a possible solution and offered to personally assist you in resolving this issue.
Once again, we apologize for any inconvenience caused and thank you for your understanding. We hope to hear from you soon.
Warm Regards,
- Ben, Customer Success
poor app does not meet our requirement need to improve a lot before subscribing to get money improve it
Hi Indian Gardens,
We appreciate you sharing this feedback about our app. We understand that in some way we fell short for you, and we apologize for any inconvenience caused. We would love to hear from you about how we can improve.
We've already contacted you via email with important information regarding your account. Please keep an eye out for our email from premium@cleverads.com
We hope to hear from you soon.
Warm regards,
- Ben, Customer Success
Got my account banned for using my credit card without my knowledge, so that was awful. Glad I didn’t pay anything. Don’t trust them.
Hi Jbeauty Cosmetics shop owner,
Thank you so much for taking the time to leave feedback on our app!
I have already reached out to you via email regarding your the issue you're pointing at. We are sorry to hear about it but happy that we were able to assist you in resolving the misunderstanding.
If there’s anything else you’d like to suggest you can contact us at support@cleverads.com and we’d be happy to help you. Hope to hear back from you soon.
Best regards,
Charlie, Account Manager