Recensies (3.171)
Verfijnen
-
Op beoordeling
Wow... I did not approve the initial $24 payment, but it went ahead and tried to charge me...good thing there was not enough in that account...beware!!
Hello,
We have checked our records for the billing related to your account and found that you were never charged for anything. Can you please provide us with a screenshot showing the billing you recieved?
Thank you so much!
Clever Team
Created ads that had some meaningless keywords, design of ads is poor, no way to modify unless you go into adwords to change, precisely the reason I didn't start with adwords. Support isn't thorough, doesn't provide enough details to resolve questions in 1-3 emails - they drag on and on and on
Would give 0 stars if I could. After the first week they stopped replying to my questions/ emails. I asked countless times about my ads and asking if we could change them as they were bringing in the wrong traffic! Instead I have ended up with a massive Google ads bill which is most likely going to end in the closure of my shop! Very, very unhappy! DO NOT USE THIS APP!
Hi Schildren Owner,
We have seen your feedback and want thank you for it. We cannot express how important your experience is to us and we want you to know how seriously we take this matter.
Already we have reached out to you via email with important information. Please feel free to respond to that email or contact us at support@cleverads.com
We hope to hear back from you soon and resolve any doubts you have as soon as possible!
Warm regards,
Ben, Customer Success
Cleaver ads is a 100% failure so far, Any Campaigns such as display ads , search ads and re marketing ads auto generated here are disapproved by google. 1000+ reviews is a trap Beware. Their program is a utter failure or ineffective.
Thank you for your review. We have tried our best to deliver the best service to you by creating campaigns for free. Having over 150 ads, 13 were disapproved due to their destination no longer working. This can normally be attributed to the fact that those products are no longer available in your website. We apologize nonetheless for the inconvenience we may have caused you. You can always contact us for any further assistance.
This app is terrible and Shopify is getting worse and worse. It won't link with my social media platforms because Shopify once again deleted them. Took forever to set this app up and then couldn't see my campaigns. In metrics it shows no results for the last week, no clicks, views nothing but I'm being charged! Customer service is like, oh, but we can see they are running on our end...wow, really helpful. I'll be deleting this app asap.
Hello SHOP YEN US,
We appreciate this feedback, immensely. Thank you!
Clearly, things have not gone as well as they should have — and we can certainly understand your frustration regarding the social media platforms. We know how important it is for your campaigns to run smoothly, and for you to be able to see the results of your efforts.
Personally, I want to assure you that our customer service team is here to offer you useful help, and to that end — we've already emailed you with our findings and instructions on how to get your campaigns on track. Please keep an eye out for our email. We're eager to continue the conversation and make things right.
We're dedicated to your success and take full responsibility for your less than satisfactory experience thus far. We will look for your reply.
In the meantime, if you have any further questions or concerns, please don't hesitate to reach out to us at support@cleverads.com
Warm regards,
- Ben, Customer Success
We've had problems since trying to install the app. The app would not install correctly and we had to contact customer service to unistall/reinstall several times. Then they have been unable to create my ads and have been working on this for over 3 weeks. Every time I email them, they tell me the they are waiting for someone else to fix the problem. Unprofessional and does not work. Buyer beware. Free is not always the best. Going to pay for a professional service that can actually deliver.
Been waiting 2 weeks to be set up. Terrible support!
Very poor choice of advertising, over 80% of what they advertised were out of stock or other unavailable (e.g. wholesale only) product links. The products were all flagged not for the Google channel, but they ignored that. Furthermore, they do not include you brand as a negative keyword, and even have a search specifically for your brand. This means when an existing customer already knows your brand and is searching for you, they may get an advert shown above the actual search results and click on that instead, costing you money and associating the sale with Google Ads, even though the customer was already searching for you. The also did not include utm_campaign tracking identifiers, so they did not show up in the Shopify Marketing report. (I had to add these manually myself). Trial it for a month if you must, in case it works better for you, but in our case it performed very poorly.
Hi Wintersheart owner,
Thank you for taking the time to leave us your thoughts after using our service. We strive to take customer feedback into consideration while improving our services for future users.
After looking further into your concern alongside my Tech Team, we have found some discrepancies from your Shopify site that may have played a role in the lack of campaign performance that you have experienced - my sincerest apologies for this mishap.
Since October 5, 2021, the Clever-created campaigns generated 181 clicks as reflected in your Google Ads account. Additionally, it looks like your campaigns were running on quite a low budget; that being said, 181 clicks garnered by the Google Ads created by Clever ecommerce is quite a high amount given said budget.
I truly understand your frustration and I am so sorry that you have not seen the results you were hoping for. I would like to note that individual campaign tracking is not available in our Basic plan which is the plan you were subscribed to; this plan does include the pixel integration for conversion tracking purposes. For your understanding, Clever uses your brand as a keyword for remarkerting campaigns and to prevent competitors from stealing any potential customers.
I hope this clears things up a bit and we are more than happy to answer any questions you may have at support@cleverecommerce.com.
Warm regards,
Isaiah, Account Manager
I'd rather give it 0 stars. It's a piece of junk. Indecipherable ads, crappy customer service.... Taking an extra $12 out of me for "premium service"... What a joke. If anything these bastards should be giving me back all the money I spent on the useless ads.
Sorry for your disappointment. The campaigns we created for you spent roughly USD 12. The bulk of the spend comes from a campaign that is not ours. We are available to solve any doubt you may have.
Most terrible customer experience I had so far on here. DONT INSTALL
They are only here for the quick money.
Customer support tried 2 Times to set it up, they FAILED!
Then the COO intervened, only to waste another 3 WEEKS apologizing and NOT DELIVERING ANYTHING.
IN THE END THEY ONLY DELETED MY HANDMADE ADS!
Without any reason and then ghosted me again.
Disgusting behavior, I wasted days and money and will report this to shopify.
Background:
So they set it up for me, TWO TIMES
90% of the keywords are not usable, because 0 people search for it, google doesnt even deliver those ads.
2. try setting it up for me, I still have no actually working ads, 60+ ad spent for one random purchase and at least 3 hours spent on seting this up.
cannot recommend, maybe only for 1 product stores or if youre ready to do it all per hand afterwards anyway. The automatic setup is terrible and the customer support for setup has no real idea what they are doing.
hate it when people waste my time
Hello, Natureschoen
We are glad to see you were able to contact your account manager about these concerns! Please, don't hesitate to reach out with any other questions you may have. Best of luck!