Zapiet ‑ Pickup + Delivery

The app works well when it works but support is unavailable. I opened a support ticket and it got closed with no resolution, no follow up and no notification. I discovered they closed my ticket themselves without telling me. I have sent countless emails and left phone messages and have had no resolution to my store pick up issue after 8 days. We lost a whole bunch of Mother’s Day business. I understand they are super busy during this time but I wish there was someone who could help me. I really want to use this product but they don’t make it easy!

I use this app to allow for food delivery. It didn't work perfectly as we wanted when we installed the app but every time we have asked for help the Zapiet team was quickly able to help us. It's working as we want now and the team knows what they are doing!

Installed the app today with very minimal fuss - experienced a minor css issue due to our theme but Sam from the zapiet support team fixed it up for us in no time.
The app itself looks fantastic, blends in with the theme perfectly and is so easy to use - and I can't speak highly enough of the after support (thanks again Sam!)

5 stars, highly recommend.

I use this app to help a lot of local pick-ups and delivery businesses. I really
like how it does y, it would be nice if it did z better

Stephane was extremely helpful, professional, and knowledgeable. Amazing customer care! Thanks again!

Amazing support team and the app functions beautifully - most likely need the carrier API service but well worth it. Thank you

The app has all the necessary functions it should have for store pickup & delivery service. However, the app has quite a bit of glitch depending on a customer's browser & the customer service team is very slow to fix the issue.

So far, so good! We're a florist and gift store, with a need for date and time selection for fresh flowers, yet at the same time we sell non floral goods country wide. Shopify can't support this, and with the help of the awesome Jelizaveta, she was able to quickly sort out the issues I was having (of my own making), and recommend some other things to sort out to make the customer experience seamless and have the store work perfectly. It finally feels like the store is properly working and nearly ready to launch. Thanks so much Jelizaveta!

The Zapiet app customer service and technical assistance is wonderful! Easy to use. Jessica helped me connect to Roadie and looking forward to a smooth experiece thanks for the service!

We are a catering company who use Zapiet for our customers to select their designated pickup time/date. We've absolutely loved the app and the responsiveness/attentiveness/professionalism of their staff!