Zapiet ‑ Pickup + Delivery
Täyttää Shopifyn korkeimmat laatustandardit nopeuden, helppokäyttöisyyden ja kauppiasarvon osalta
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Years ago, Zapiet revolutionized our business. 'Till this day, they are an integral partner to our success. Their team of rockstars never fail to exemplify SUPERIOR customer service. THANK YOU over and over again!
Hi there,
Thank you so much for your wonderful review!
It's great to hear that your experience with our team and app have been that good. Your feedback inspires us to keep aiming higher and if you ever have any suggestions or need assistance, don't hesitate to reach out!
-Steph
Easy, quick and nice support
Hi Hippolyte,
Thank you so much for your 5 star review!
I greatly appreciate you, you're so lovely to work with. 🥰
We're always here for you in case you need help or assistance. ☺️
Warm regards,
Kristine
Great customer support!
Hi Jennifer,
Thank you very much for the kind words and review : )
It was a pleasure speaking to you on our screensharing session and I'm glad we were able to get everything sorted rather quickly too!
If anything else ever comes up, don't hesitate to reach out,
Steph
This is a great store pickup + delivery app! The support team is very quick to respond and is always very friendly and helpful.
Once again, Jessica is a premier service provider. She understands unique problems easily and communicates user needs effectively to developers, and vice versa. She goes the extra mile to ensure customers are fully recognized and provides regular updates. 10 out of 10 for Jessica - she's a delight to work with!
Hi Chantelle & Michelle,
Thank you so much for your kind words and for taking the time for your lovely review (:
It's always a pleasure chatting with you both and helping you with different aspects of our Zapiet - Pickup + Delivery app.
Please do not hesitate to reach back out if you have any other questions or need any further assistance.
Cheers,
Jessica
The app is outstanding and can help small businesses expand their market. I highly recommend this app to any small business owner.
Thank you so much for the wonderful review! We're thrilled to hear that our app is helping your business grow. Your recommendation means a lot to us! If you ever need anything or have any questions, we're here to help.
-Jeanette
I have used other apps for delivery before having the need to offer store pickup, local delivery, and shipping. This is the best app you can have, it works as described. It offers many options for customization and it is easy to set up. Customer support is stellar. I needed some tweaks to be done and Sandy, Ismail, Sam and Andy, are all great to work with and will go the extra mile to help you out. Thank you!! Highly recommended!
Update 03/22/25 - once again, great support: prompt, problem solved. Thank you Stephane!
Hi Christian,
Thank you so much for taking the time to leave such a lovely review update!
I'm glad I was able to help sort out the situation and will strive to continue to provide a positive experience : )
-Steph
I had an issue that was preventing key customers from being able to place orders. Rather than just providing blanket responses and trying to send me off to fix the issue on my own, Leo took the time to look into my settings and help make the corrections needed to get my cart back up and running. I really appreciated him being so patient and helpful.
Hi there!
I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad that we were able to set up the cart and checkout works now as expected!
If there's anything else you need, don't hesitate to reach out. We're always here and ready to help!
Thanks once again for the review; it really means a lot to me. 😊
Leo 🦁
Great support. Being using it for years and is a perfect match for our needs. Highly recommended. Latest fix (thanks Jelizaveta!) down to user error, as is so often the case.
And today (Sept 2024) a follow-up few words of further praise (thanks Jeanette!). Brilliant help solving a Shopify update which impacted us. Rapid response and great job. No effort spared to even improve our site, over and above the pre-update functionality. Couldn't recommend more.
Hey Christopher,
Thank you for your kind review, it made my day!
All the best,
Jelizaveta
The team has made a lot of improvements over the last year and it’s become a lot more reliable and stable since. Support is also very quick and responsive!
We truly appreciate you taking the time to leave such a positive review. Hearing that you’ve noticed the improvements in reliability and stability over the last year means so much to us!
We’re also glad our support team has been quick and responsive for you—that’s exactly the experience we aim to deliver.
Your encouragement inspires us to keep making our Zapiet - Pickup + Delivery app even better.
Thanks again for your support—it really makes a difference!
Cheers,
Andy
Ana was an absolute lifesaver! She quickly pinpointed the issues we were having with our system and got everything running smoothly in no time. Her knowledge, patience, and efficiency made the whole process stress-free, and we couldn’t be more grateful. She went above and beyond to ensure everything was resolved, and her support was nothing short of excellent. If you need help, Ana is the one to call—truly top-notch service!
Hi Monique,
This is Ana from Zapiet.
I am glad we were able to troubleshoot the issue with the delivery rates and the orders! Now there will not be any more unlucky costumers, only lucky ones.
Do not hesitate to reply back for further assistance!
Ana