Arvostelut (1 699)

Kokonaisarvio
4,8
Lukumäärä luokitustasoa kohden
  • 90 % arvioista on 5 tähteä
  • 4 % arvioista on 4 tähteä
  • 1 % arvioista on 3 tähteä
  • 1 % arvioista on 2 tähteä
  • 4 % arvioista on 1 tähteä
2. kesäkuu 2020

Good initial idea but very bad implementation. There are always new bugs. Since today, the delivery date/time requested by the customer is no longer added to the order. I have to develop patches to fix the errors in the Zapiet application!

ZAPIET IS UNRELIABLE!

La Crêperie de La Gare
Ranska
Noin kuukausi sovelluksen käyttöä
Zapiet vastasi 17. syyskuu 2020

* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *

Hi La Crêperie de La Gare,

Thanks so much for your feedback!

As i'm sure you can imagine demand for our app skyrocketed ...

21. huhtikuu 2020

If I can give zero stars, I would. With everything going on, you want your online store to be efficient and streamline. I've put in more tickets to have my issue resolved than orders received! They would escalate and nothing would come of it. Very disappointed!

Emerald Vinyl
Yhdysvallat
Noin kuukausi sovelluksen käyttöä
Zapiet vastasi 23. huhtikuu 2020

Hi Emerald Vinyl,

I'm really sorry to hear of the experience you faced trying to get support from my team. Since the start of COVID-19 crisis we have been hit hard on the ...

27. huhtikuu 2020

I downloaded this app because my store does store pick-ups and delivery. After a month of customer service answering me once every 3 or 4 days, not being able to speak with someone, being passed from one person to another and now I'm paying for a transaction app they said would fix my problem but didn't...enough is enough. Absolutely terrible customer service

Viande et Plus / Meat & More
Kanada
Noin kuukausi sovelluksen käyttöä
Zapiet vastasi 17. syyskuu 2020

Hi Meat & More,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April.

As i'm sure you can imagine demand for our app skyrocketed ...

17. huhtikuu 2020

App has been very unstable, and is causing lots of operational issues for us. Have tried to contact support 4 times over the last 2 weeks, no response.

TK Liquidation
Kanada
29 päivää sovelluksen käyttöä
21. helmikuu 2018

The support team never answers, the locale files are not complete and the translations are not accurate, the store info isn't complete, and the rates API just doubles the settings, the help center is from an outdated version of the app

Popfunko
Meksiko
22 päivää sovelluksen käyttöä
22. toukokuu 2020

If I could give this app Zero I would.
The app broker our store - check out button started to fail.

We reached out to the Zapiet support which took a few days to respond to ask for collaborator access. They received the access within 10 minutes and after that we never heard from them again, we followed up with them for 5 days until we decided to delete the app and request a refund.

I do not ...

Sælkerabúðin
Islanti
18 päivää sovelluksen käyttöä
Zapiet vastasi 17. syyskuu 2020

* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *

Hi Sælkerabúðin,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May. Our average ...

7. toukokuu 2020

Horrible customer service, I tried using this app for my online store to offer local deliveries and pickups and it has been a nightmare getting to get this team to respond to emails. Very confused customers with a feature that works half-way. Maybe they'll follow up with me after this review..

Lushra
Yhdysvallat
18 päivää sovelluksen käyttöä
Zapiet vastasi 17. syyskuu 2020

* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *

Hi Lushra,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.

As i'm sure you can ...

17. huhtikuu 2020

Very unstable. Today is 18 April, all of a sudden for both of my website, the date and time selection modules become partial disabled and we are losign customers every minute. And they are uncontactable! I am a premium paying customer on their most expensive package! REPLY MY EMAILS NOW! cavendishmeat@gmail.com

TasteBuds
Singapore
17 päivää sovelluksen käyttöä
Zapiet vastasi 23. huhtikuu 2020

Hi TasteBuds,

It's Andy here the Founder of Zapiet. I just wanted to express my sincerest apologies for the issues you have faced recently whilst using the app. We have done ...

28. huhtikuu 2020

We have sent 2 emails and a support ticket but have received no response on an issue with inventory syncing. Very frustrating.

Moon Juice Shops
Yhdysvallat
17 päivää sovelluksen käyttöä
Zapiet vastasi 28. huhtikuu 2020

Hi Moon Juice Shops,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April.

As i'm sure you can imagine demand for our app ...

17. huhtikuu 2020

The app itself is actually very good. However, the company are clearly struggling to keep on top of the volume of new customers that they are getting, and rather than stopping selling to new customers, they are continuing to take them on.

This means the app is regularly going offline for all customers and is costing stores a lot of money as the checkout completely breaks.

In case it helps other ...

Robert Withecombe Butchers
Yhdistynyt kuningaskunta
16 päivää sovelluksen käyttöä
Zapiet vastasi 23. huhtikuu 2020

Hi Robert,

It's Andy here the Founder of Zapiet. You are 100% correct in that we have been struggling to keep on top of the sheer demand for our app. We did indeed take the ...