Zapiet ‑ Pickup + Delivery
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Hay problema de flexibilidad horaria si uno quiere configurar reservas de pedidos antes de cierta hora para entrega o retiro el mismo día.
It took a handful of attempts to troubleshoot but after a week or so Zapiet was able to help solve some custom coding issues. A few agents were definitely more experienced and eager to help than others but nonetheless, we are thankful for the support.
Hello,
Thank you so much for your wonderful review and for your patience through the troubleshooting process.
As mentioned in our chat, please feel free to reach out again if you notice any issues with the checkout process. We're always happy to help.
Thank you,
Billy N.
Subscribed for the "free trial" but was charged a months fee, despite having cancelled before the free trial period was finished, and despite never actively using the service.
Be cautious - "Zack" from the customer support email is a chatbot that will send you in circles unless you specifically ask to speak with a live agent.
Edit: changed from 1 star to 4 stars. After successfully connecting with a real person, they resolved the issue almost immediately. I guess this is the new normal with chatbots & AI in the world. Same review stands - be cautious of the AI service aspect, and request a live agent as soon as you start any convo to save some time.
Hey William,
Thanks for your review. I’d like to clarify what happened here.
Your store installed the app on March 2nd, with a 14-day free trial running through to March 16th. After this date, the app automatically transitioned onto a paid plan as it remained installed, and stayed active until it was uninstalled on April 30th. Charges are only applied once the trial period has ended.
That said, as soon as you reached out, we processed your refund within a couple of hours as a gesture of goodwill.
Regarding support, Zack is our AI assistant designed to help get quick answers, but you can always request a human agent at any time and the conversation will be handed over. Our team is always available to help directly.
Kindest Regards,
Sam - Head of Support
App works but could be better. In-app chat support works but response time could be improved. We faced some issues that kept repeating itself even after several fixes. Support and development team (Rutvik) ended up fixing things on their side after being escalated. Happy to keep using the app for now.
Hello Icon,
Thank you for your valuable feedback! I'm really glad I could assist you in resolving all your issues. Please don't hesitate to reach out anytime in the future. I'm always here to help!
Regards,
Rutvik
Zapiet est une application très complète, offrant de nombreuses fonctionnalités et disponible en plusieurs langues, ce qui la rend très pratique à utiliser. Nous attendons encore les modifications concernant les tests des e-mails de récupération pour finaliser certains paramétrages.
Mais leur service-client se rend disponible dès que vous avez des questions !
Thank you for the fantastic review. Your kindness means a lot and I am glad I could assist you. If anything else comes up, I am always here to help.
Lui
I lost HUNDREDS of dollars in sales. Slow response time. Used this for months and constantly had issues. This week, many of my customers just couldn't check out because the app was randomly deciding when certain products could be shipped or not. Now I have remnants of the app left behind and have errors on my site after deleting the app... So disappointed.
Update: We have continued using Zapiet with virtually zero problems since this review. I really appreciate the fast response times and the help I've received since.
Hi The Good Fill,
Thanks so much for taking the time to leave your feedback! After checking with my support team we responded to your issue within just 4 hours of you reaching out to us. When my team has asked for additional information to help diagnose the issue it appears there was a delay of 2 days in you looping back to us? We have just replied to your open support ticket and hope to hear from you soon.
Also just to let you know we also have live chat and telephone support available via our website should you ever need an immediate response :)
Andy Cargill
Founder of Zapiet
helpful support
Hi Tim!
Thank you so much for taking your time to leave us a review! It was truly my pleasure to help you with the language locales and fixing the pre-population issue on your store. Please don’t hesitate to reach out anytime you need a hand.
Best regards,
Betty
Etwas lange dauert bis ein Support finden aber, super freundlich und top Beratung. Bis jetzt bin ich sehr Zufrieden und kann die APP weiter empfehlen.
Hi Dimitrios,
Thank you very much for your thoughtful review. We appreciate your patience while waiting to connect with support, and we’re glad to hear that once you did, you found the team super friendly and received top-quality guidance.
It’s great to know you’re very satisfied so far and would recommend our Zapiet ‑ Pickup + Delivery app. That truly means a lot to us.
If you ever need anything, please feel free to reach out via chat or email at support@zapiet.com.
Warm regards,
Srivastav
There was a bug in the app and it caused issues with our pickup/delivery options. I was on a live chat with Betty who found the problem and found a solution that works perfectly. Zapiet's support is great!
Hi Jaydyn!
Thank you for your kind review! It was a pleasure helping you with the app today. Please don’t hesitate to reach out if you need any assistance in the future.
Best regards
Betty
Had a great experience with Jessica. Wow, super fast and knew my issue.
Hi Jennifer,
Thank you very much for taking the time to write a review, I really appreciate it!
I'm happy to have been able to help and you know where to reach us if you have any questions or need any further assistance.
Warm regards,
Jessica
