Zapiet ‑ Ritiro + Consegna
Soddisfa i massimi standard di qualità di Shopify in termini di velocità, facilità d’uso e utilità per i merchant
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Support was super responsive and was able to fix several issues quickly so we can launch our new site!
Hey Alice!
Thank you for your kind words
It was really nice helping you out with your store and our Pickup + Delivery app 🙏🏻 Should you need anything else down the road to not hesitate in reaching back!
Wishing you a lovely day,
María
Excellent support! Fast response and customer care support. You can't imagine that this support service happen in Shopify App, even hard to find in Software Engineering Industry.
Cannot rate this app and support highly enough. Any issues I've come across have been resolved quickly and the recent updates such as limits applied to pickups as well as local delivery really help us serve our customers well.
I dont know if it's the current times or excess use, and I have tried to be patient, but this app has failed us during critical lunch hour peaks now three times over the past 3 weeks. Customers are not able to select a day or time to check out for hours and sometimes It stops working for the rest of the day.
* POST-COVID LOCKDOWN UPDATE - Sept 2020 *
Hi Tasty as fit,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April.
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up on the support front as we just did not have enough man hours available to keep up.
We have since grown our support team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet
Ronan was amazing in customer support!, It was a very rapid and complete response from Zapiet. Verry Happy with the service and product.
Thank You!
In-Store Pickup is the prefect app for business looking for a organized way to allow customers to select a date and time they would want to pickup their order. Also the support from the developer is fast and reliable. We had a code issue and he was very fast to respond and help fix the issue. I highly recommend this application.
I needed this app to develop our customers choice of shipping and store pick up. Once adding the app I was extremely impressed with the support provided by Sam and Ismail, they have helped me so much to ensure I get the most from this app. Sam personalised the look of the app for me and Ismail has improved our communication emails/ texts generated after checkout. No problem was too big and my questions were answered throughout the day into the late evening! Thank you!
This is the 4th pickup and delivery app I have gone through, and it's so worth the money. It just works. No issues, no problems, easy set up. Every other app had so many limitations or additional add-ons required. Zapiet does everything I need it to. Support is 1st class also and will go above and beyond to help you make your store right. 5 stars for Kitty.
Hi there,
Thanks so much for the awesome review!
I'm delighted our app does everything you need and that you continue to use it. It was my pleasure assisting you today!
I'm here should you need anything else.
Have a great day,
Kitty
The speed with which the technical team replies is certainly one of Zapiet's strong points, along with the kindness of the staff!
Hi Catherine,
Thank you very much for your lovely review, we really pride ourselves on our excellent support team!
Please know we are always here should you need anything else.
Wishing you all the best,
Flora
Sandy fixed our problem right away! Thank you... Always fast support and on point. Would recommend.
Hello there,
Thank you for this lovely review ! I am happy to have been able to help
Don't hesitate to reach back, if there is anything else I can do.
Sandy