Zapiet ‑ Pickup + Delivery

We have met two developers so far that we could certified with 6 stars! Andrew from Click & Collect and Gary from tag tray ;) Click and Collect is a great app for the people like us who also have physical stores. We have tried the “Shopify method” by adding shipping options. But we had so many confused customers that we had to remove this option.

Now, our clients are really happy with Click & Collect! They can easily chose one of our store locations to pick-up their favorite dresses up from. And also, they can save the cost of the shipping at the same time.

Many thanks from 1861 ♡♡♡

I just started using this app in the wake of the COVID-19 shutdown, and the ZAPIET team was amazing in the speed of their response in helping me get local pick up and delivery working properly on my theme, despite the fact I know they're swamped with new customers doing the same thing! So far the app is working well for us, and I'm grateful to have such a simple solution to quickly add pick-up and delivery options for my customers! Highly recommend!

Klaudia did an amazing job in helping me to set-up the app with my theme. Thanks so much, I really appreciate everything.

I've Altered my review from original. The app is designed to be very good. But it took a few weeks of back and forth with the support team to get it to work close to what it's like in the video. I'll go live this week, and in a few weeks I'll have a better idea how it went.

Used along with Zapiet Rates by Distance to set up quite complex delivery and shipping services, with different products available in different locations at different rates. Zapiet support held my hand all the way. First class app and support.

The app has worked very well for my startup so far. What was most impressive is the support from the customer services team who helped me create a very bespoke solution to the issue I was trying to solve. Bogi was absolutely amazing - first class! I'd like to see a few more of the upcoming features such as limiting pickup slots soon and to the basic customers not just the premium!

This app delivers exactly what you think it would do. We had a couple of problems/bugs after install but the support team helps us to solve these. Just be careful if your Shopify theme isn't from the official Shopify website.

Talking about the support team, they're friendly and answered my interrogation in an ok time. (1 or 2 business day)
They have been able to customise their app to our store, and it's very appreciated!

Would recommend for our futur customers!

Clunky app and even worse support. I have dealt with numerous app developers and Zapiet wins the prize at being the least competent/communicative. I don't suggest anyone use Store Pickup + Delivery and stay away from Zapiet apps entirely if it's avoidable. There are some really great app companies that will work hard for you, Zapiet isn't one of them.

They completely misled me about the capabilities of this app. Let me save you some time: If you are expecting an app that is quick and easy to setup, look elsewhere. If you are expecting any kind of timely support from their staff, look elsewhere. If you have an expectation that the app will be able to manage shipping rates as advertised, look elsewhere.

Zapiet support staff weren't able to get me set up with the basic features (I needed no custom work at all) after two weeks, and would make excuses about how small their staff was, and they were trying to get people trained, etc. Meanwhile I was paying them for a non-integrated app.

It became apparent that they are misleading customers at what the app is capable of doing and the app itself is hamstrung by a huge design issue they don't bother to mention until you are well down the rabbit hole, namely their app currently supports rates for exactly one carrier at a time. One. Meaning if you currently use or were planning to use USPS, UPS, and FEDEX - which is reasonable - ....you get to pick one. That's it. One, no more.

Of course they don't volunteer this information and are not up front about it at all. I was well into the integration process when I was informed via a phone call about this limitation that should be clearly advertised on their app page, being that it would be a dealbreaker for many people.

The core problem is this: Zapiet designed an app that has to manage your shipping rates to function fully, but the app is terrible at integrating and managing shippping rates....makes zero sense. Put it back in the oven, this one isn't fully baked yet.

I told support early on I use stamps.com via Shipstation and was told would be easy peasy to get things going. This turned out to be completely false, and they didn't even have stamps.com integration. I was told to wait (again) as Andy, their sole programmer, wrote up some code for stamps.com integration to work. Ok, but you already told me you had integration in place. Misleading.

Turns out that didn't work either. Integration never happened. Stamps.com was apparently a non-starter for them. As far as I know they still can't integrate with stamps.com even though they said they would get it going.

Even further on, they changed what they were saying entirely (after wasting a week of my time) and wanted me do go set up an account to use the USPS.COM API directly, forgoing my current rates via stamps.com.

None of this was mentioned ahead of time. They say one thing and then pull a bait and switch. They tell you they can do things they can't.
Completely unethical.

15 days later and the app still is not completely set up and fully functional. If you use stamps.com and/or shipstation, there are better solutions for you.

I spent weeks getting handed off from support person to support person, and the app has never worked as it is advertised. I can't call it an out and out scam, because if you just want your customers to select In-store pick up, it does that one thing. But having it interface with your rates is a nightmare, and their advertising and support staff is highly misleading about it.

At the end it felt like I was paying them to beta test, and I probably was. Despite what they were telling me, it was anything but easy for them to get their app to do the basic advertised functions.

Save yourself a bunch of time and look elsewhere.

Even if the app did what it said it does (which it doesn't), you have to deal with an apparently over-worked support staff that won't get to you for days on end. When they do, they give you a tidbit to fix/adjust, that you'll have done in 5 minutes, then be waiting another 24+ hours for the next step.

With how many options there are for apps and app companies in the marketplace, this is an easy headache to avoid, and I suggest doing just that.

Had a few problems with the set up but the Jessica and the team were amazing, would definitely recommend

I downloaded this app because my store does store pick-ups and delivery. After a month of customer service answering me once every 3 or 4 days, not being able to speak with someone, being passed from one person to another and now I'm paying for a transaction app they said would fix my problem but didn't...enough is enough. Absolutely terrible customer service