Zapiet ‑ Ritiro + Consegna

Zapiet ‑ Ritiro + Consegna

Recensioni (1.600)

Valutazione complessiva
4,8
Numero di recensioni per livello
  • Il 89% delle recensioni ha 5 stelle
  • Il 5% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 5% delle recensioni ha 1 stelle
31 luglio 2020

The App has helped us launch Curbside & Delivery services on the fly during the pandemic. We started using the app in April 2020. We've run into lots of issues with it, particularly for customers at checkout, and it has taken a lot of work to repair. Since Zapiet doubled their support staff in May, they have been very responsive to our issues and have helped us resolve nearly all issues. Staff are always friendly and eager to help via email. We are hopeful things are close to running much more smoothly to make these services more manageable for us. Thanks Zapiet team.

Markham & Fitz Chocolate
Stati Uniti
7 mesi di utilizzo dell’app
Data modifica: 15 dicembre 2018

i had an issue with their date selector design because was confusing, an unnecessary problem that could be avoided. anyway in the end staff was helpful and they sorted it, app is good and unique in its kind for shopify, a bit more effort from customer service would make things great. overall im satisfied with the app

greedy's dish
Regno Unito
7 mesi di utilizzo dell’app
18 luglio 2023

Melissa did great today. She was very fast and resolve their issues immediately. She was very easy to communicate with and we appreciate everything she’s done for us.

EZ Cuisine Meal Prep
Stati Uniti
8 giorni di utilizzo dell’app
Zapiet ha risposto 20 luglio 2023

Hi EZ Cuisine Meal Prep,
Thank you for taking the time to leave a review! We appreciate it :)
Best wishes,
Bogi

15 novembre 2023

So far so good, had some questions during setup and Betty was extremely kind and patient and unblocked me in such a timely way. :)

Bali Floating Kitchen
Indonesia
8 giorni di utilizzo dell’app
Zapiet ha risposto 16 novembre 2023

Hi! I am happy to hear that your experience with setting up the Zapiet - Pickup + Delivery app was a positive one and I was able to assist you with your inquiries and provide the support you required.

In case you have any additional questions or need further assistance in the future, please do not hesitate to reach out to us.

Warm regards

Betty

25 febbraio 2018

Great App and once fully implemented on my site I should be able to stop using some other complicated shipping apps/processes. Had some minor install issues due to my site customisations but the team provided me with excellent support that allowed me to solve my challenges. Ironically, 3-4 hours after installing and going live we had our first store pick up/click and collect customer seamlessly place an order ;-) Highly recommended.

Mordiallocflorist
Australia
8 giorni di utilizzo dell’app
Data modifica: 27 aprile 2020

I purchased this app to be one of the foundation elements of my online business, with zip code verification and local delivery as my main focus of use. Unfortunately I will likely have to figure something else out as their customer support is awful/unresponsive and the app does not seem to work with my (paid) theme, even though they have a widget for it.

Initially the CS was slow but eventually responsive with a smaller issue, though I had to answer questions in order to get moved on to a "specialist" that could help me. I was supposedly moved on to this "specialist" 5 days ago and have heard nothing back. 3 days ago I saw that despite the app having a specific widget for my theme, it is causing my ENTIRE CHECKOUT to stop working. Even after I removed the app, I STILL had to go in and delete code. Then when I re-installed it (and was re-charged $ for it, which also needs to get handled now) none of the installation happened, and it all had to be done manually. Throughout this entire process I have heard nothing from support. I called the phone number in the support email and all it says is that Zapiet is "closed."

This is incredibly sketchy and understaffed at best, and is a complete rip off at worst. I'm disappointed in Shopify as well, as this was one of their recommended apps.

Don't waste your time and money.

MOXIE BOX
Stati Uniti
7 mesi di utilizzo dell’app
Zapiet ha risposto 17 settembre 2020

Hi Movie Box,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April.

As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up on the support front as we just did not have enough man hours available to keep up.

We have since grown our support team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.

I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.

I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.

I hope to hear from you soon :)

All the best!

Andy Cargill
Founder of Zapiet

8 settembre 2020

This app offers a FREE One Hour Set up Consultation Zoom call with a specialist and it was super helpful for me to have this time. Charlie, who was my specialist was really awesome. She knew what she was talking about, but also was able to clearly communicate so that I could learn how to manage these things myself. As a newbie to Shopify, I was so impressed with this feature offered by Zapiet Store Delivery + Pick Up

Small State Provisions
Stati Uniti
8 giorni di utilizzo dell’app
Zapiet ha risposto 9 settembre 2020

Hi Kevin,

Thank you so much for leaving such a lovely review!

It was great to meet you on our zoom call and I am very glad to hear you are now equipped with an understanding of how our app and Shopify works so you feel prepared for your launch.

I wish you all the best with your baking, and if you need help with anything else, please do let us know!

All the best,

Charlie

7 gennaio 2020

I use this app to allow customers to check delivery eligibility before they place an order. I absolutely recommend this app. Thank you Sandy and Steph for your excellent customer service!

Nancy

Nancy & Stella Bakery
Stati Uniti
8 giorni di utilizzo dell’app
30 novembre 2021

Took a while to get it up and running but Jessica is the bomb. She made it happen for us.. You can customize it pretty slick. And for that reason, we love it.

Laurel's On Whyte
Canada
6 mesi di utilizzo dell’app
Zapiet ha risposto 1 dicembre 2021

Hi there,

It was my pleasure chatting with you and helping you set up your store.

Thank you for your kind words and review.

If you have any other questions down the road, please do not hesitate to send us a message.

Best wishes,

Jessica

5 ottobre 2018

I love this app! It is great, and easy to use. The support team is great at quickly resolving any issues I have setting it up as well! HIGHLY Recommend!

Wakanda Kava
Stati Uniti
7 giorni di utilizzo dell’app