Zapiet ‑ Ritiro + Consegna

The support response times for this application with our team have been horrible.
The service team seems to all run in EU time and have zero bandwidth to provide support in NA hours. We've tried calling or chatting even in EU hours and they do not answer, pick up the phone or reply in a timely manner. We had one call back last week and now they've disappeared...
For now,... a lot to be desired. HIGHLY UNRESPONSIVE.

I understand that due to the current climate, support staff is overwhelmed. We have had nothing but issues since we installed the app and very little service to help fix the issues. We recently designed a new theme for our store and the integration with Zapiet was unsuccessful. These apps must offer phone support to resolve issues! An email exchange is far from helpful.

I'm so disappointed.
Their service level is so poor.
it takes them 3-4 days to answer questions, they are very unavailable.
Too bad .. because they have good features.

Good initial idea but very bad implementation. There are always new bugs. Since today, the delivery date/time requested by the customer is no longer added to the order. I have to develop patches to fix the errors in the Zapiet application!

ZAPIET IS UNRELIABLE!

If I can give zero stars, I would. With everything going on, you want your online store to be efficient and streamline. I've put in more tickets to have my issue resolved than orders received! They would escalate and nothing would come of it. Very disappointed!

Clunky app and even worse support. I have dealt with numerous app developers and Zapiet wins the prize at being the least competent/communicative. I don't suggest anyone use Store Pickup + Delivery and stay away from Zapiet apps entirely if it's avoidable. There are some really great app companies that will work hard for you, Zapiet isn't one of them.

They completely misled me about the capabilities of this app. Let me save you some time: If you are expecting an app that is quick and easy to setup, look elsewhere. If you are expecting any kind of timely support from their staff, look elsewhere. If you have an expectation that the app will be able to manage shipping rates as advertised, look elsewhere.

Zapiet support staff weren't able to get me set up with the basic features (I needed no custom work at all) after two weeks, and would make excuses about how small their staff was, and they were trying to get people trained, etc. Meanwhile I was paying them for a non-integrated app.

It became apparent that they are misleading customers at what the app is capable of doing and the app itself is hamstrung by a huge design issue they don't bother to mention until you are well down the rabbit hole, namely their app currently supports rates for exactly one carrier at a time. One. Meaning if you currently use or were planning to use USPS, UPS, and FEDEX - which is reasonable - ....you get to pick one. That's it. One, no more.

Of course they don't volunteer this information and are not up front about it at all. I was well into the integration process when I was informed via a phone call about this limitation that should be clearly advertised on their app page, being that it would be a dealbreaker for many people.

The core problem is this: Zapiet designed an app that has to manage your shipping rates to function fully, but the app is terrible at integrating and managing shippping rates....makes zero sense. Put it back in the oven, this one isn't fully baked yet.

I told support early on I use stamps.com via Shipstation and was told would be easy peasy to get things going. This turned out to be completely false, and they didn't even have stamps.com integration. I was told to wait (again) as Andy, their sole programmer, wrote up some code for stamps.com integration to work. Ok, but you already told me you had integration in place. Misleading.

Turns out that didn't work either. Integration never happened. Stamps.com was apparently a non-starter for them. As far as I know they still can't integrate with stamps.com even though they said they would get it going.

Even further on, they changed what they were saying entirely (after wasting a week of my time) and wanted me do go set up an account to use the USPS.COM API directly, forgoing my current rates via stamps.com.

None of this was mentioned ahead of time. They say one thing and then pull a bait and switch. They tell you they can do things they can't.
Completely unethical.

15 days later and the app still is not completely set up and fully functional. If you use stamps.com and/or shipstation, there are better solutions for you.

I spent weeks getting handed off from support person to support person, and the app has never worked as it is advertised. I can't call it an out and out scam, because if you just want your customers to select In-store pick up, it does that one thing. But having it interface with your rates is a nightmare, and their advertising and support staff is highly misleading about it.

At the end it felt like I was paying them to beta test, and I probably was. Despite what they were telling me, it was anything but easy for them to get their app to do the basic advertised functions.

Save yourself a bunch of time and look elsewhere.

Even if the app did what it said it does (which it doesn't), you have to deal with an apparently over-worked support staff that won't get to you for days on end. When they do, they give you a tidbit to fix/adjust, that you'll have done in 5 minutes, then be waiting another 24+ hours for the next step.

With how many options there are for apps and app companies in the marketplace, this is an easy headache to avoid, and I suggest doing just that.

I downloaded this app because my store does store pick-ups and delivery. After a month of customer service answering me once every 3 or 4 days, not being able to speak with someone, being passed from one person to another and now I'm paying for a transaction app they said would fix my problem but didn't...enough is enough. Absolutely terrible customer service

App has been very unstable, and is causing lots of operational issues for us. Have tried to contact support 4 times over the last 2 weeks, no response.

The support team never answers, the locale files are not complete and the translations are not accurate, the store info isn't complete, and the rates API just doubles the settings, the help center is from an outdated version of the app

If I could give this app Zero I would.
The app broker our store - check out button started to fail.

We reached out to the Zapiet support which took a few days to respond to ask for collaborator access. They received the access within 10 minutes and after that we never heard from them again, we followed up with them for 5 days until we decided to delete the app and request a refund.

I do not recommend this app or Zapiet service.