Zapiet ‑ Ritiro + Consegna
Soddisfa i massimi standard di qualità di Shopify in termini di velocità, facilità d’uso e utilità per i merchant
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Support for this App is absolutely outstanding. Thank you very much Andrew.
Amazing support by Andrew and GREAT App! Don't think it twice, get this app right now!
I wanted to add a special product to our store with restricted dates and collection only. Jessica on the live chat function was AMAZING !!
She tidied up our website and made it much more user friendly in half and hour !
I honestly can't recommend the live chat function enough !!!
Hi there,
Thank you sincerely for your kind words and for dedicating the time to share your positive feedback. I'm delighted to have assisted you during our live chat session in configuring your product availability within the Zapiet - Pickup + Delivery app and organizing things for a smoother experience
If there's anything else you need assistance with or if you have additional questions, please feel free to reach out.
Cheers,
Jessica
We use this app to run our very successful business. It’s a great platform to work from. We have had a handful of issues regarding updates but these are always worked on quickly you the support team!
Great app and outstanding support ! Zapiet allowed me to fit the very specific delivery / shipping / pick-up recquirements of my client and the support team is very responsive and efficient. Absolutely recommend !
Hi there,
Thanks for your awesome feedback! Glad to hear our app is working out for you :)
Best wishes,
Bogi
Super Helpdesk : reactive and efficient! We had an important modification to do and the answer + solution came the same day! Thank you Stephane!!
Hey guys,
Thank you so much for leaving a positive review!
We work really hard on making sure our responses are fast friendly and efficient so I am delighted to hear that this is the experience that you had.
If there is anything we can help you with going forward please do not hesitate to get in touch.
Have a great day.
Kind regards,
Ronan
New site, trying to get app installed and integrations working with other apps listed as "integrations". Overall App advertises some great functionality but in reality it isn't a straight out of the box solution. Support is slow and responses are generic. Better documentation would help for integrations with other apps listed as integrations. Anyone know how to setup/troubleshoot integrations to Onfleet and Inuitive Shipping? No response from support on my requests.
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *
Hi MyULF,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.
We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet
There is no better app to handle local deliveries and store pickup on Shopify. Period.
We’ve been using this app for more than 3 years and couldn’t be happier. It is the most important app on our store and allows us to offer our customers the choice of delivery date and time as well as enables us to control order amounts per delivery slot, block out delivery dates, control which products are offered for local delivery and which ones are for shipping only, and much much more.
Customer support is outstanding! During the years if we would have any issues and send a request, Andy and all his team would respond extremely fast, even on the weekends and would help to fix it asap.
We tried and used almost all apps related to local deliveries on Shopify and prior that on Woocommerce and Magento. Nothing comes even close to Store Pickup + Delivery by Zapiet.
If you want to control local delivery rates based on zip codes I would also recommend getting an additional app made by Zapiet - Delivery Rates by Zip Code. These 2 apps work great together.
For our business, it’s very important that app developers are serious about their apps and consistently are updating and improving it as well as providing customer service in case there are issues. Our store is open 24/7 and we can’t afford apps managed by amateurs.
Zapiet is one of the few pro developers on Shopify who are continuously improving their apps and we feel safe trusting them our deliveries management!
Was contacted by friendly support to upgrade our version. They helped us through the process, no problem. Thanks!
Hi there,
Thanks for your review! Glad we could bring you up to speed on the latest version :)
Best wishes,
Bogi
Robert was very helpful and helped us to achieve what we want! He has followed through the problem with us and replied asap. Highly recommended!
Hi Tracy!
Thank you so much for your kind words :)
I'm so glad to have found the problem and get everything up and running for you!
Cheers!
Rob