Zapiet ‑ Ritiro + Consegna

Update: After writing this I promptly received help from Andy who quickly resolved the problem and even took a look at other things to improve my use of this app. I am very satisfied with the resolution. I still would love if the app worked better with shopify shipping rates but I understand there is nothing they can do about this— and it’s still the best app for pickup and delivery.

Absolutely horrible. Unless you disable Shopify shipping rates (which many use because they provide heavy discounts) then the App doesn't function right. Customer service also won't personally look into your site to see what's going on and help fix anything.

Jessica helped us to solve a problem that was actually with shopify and not even the zapiet app! She also helped us to clean up our checkout page so its clearer for customers to understand. Great service!!!

Great app and super support team!
we have been using Store Pickup + Deliver for a year and we are really happy about it, it makes simple and efficient to manage delivery and pickup orders.
Support team is fast and professional. Recommended.

Very useful for its calendar. You can choose order preparation time and be sure your clients get their orders just the right time. Works well! Also goes well with Zapiet Delivery Rates

Zapiet has been very user friendly from the get go. Easy to set up, learn, get started using. Reasonably priced for the subscription and allows us to offer the local delivery and pickup services we need to as a flower shop using Shopify as our POS and ecommerce site. Today I was having issues with my Zapiet app, due to no fault of theirs, but their customer service got back to me very quickly and fixed the issue I accidentally caused (I had accidentally disabled a widget feature). Stephane fixed it from where he was at and immediately had things working for me again. Appreciate the user experience you guys offer! Great product.

Update 2 (8/2020):
The Zapiet team has continued to make progress and improvements, increasing reliability and quality of service in the last few months, and we appreciate their commitment and assistance. Zapiet is certainly the best pickup/delivery system on Shopify I'm aware of!

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Update 1 (4/2020):
After 1 week of launching, noticing a large number of bugs:
1] dropped delivery orders
2] dispatched orders that remain unfulfilled in Shopify
3] widget doesn't dynamically update when cart items are added/removed

Support team unfortunately hasn't been responsive in getting these issues fixed and our operations team is suffering. Good luck.

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Love the Zapiet team & product. We were able to push out delivery + pickup service to our store in just a few days which really helped when the pandemic hit. The entire team is extremely helpful & supportive - this is the app to choose for adding pickup / delivery to your Shopify store.

Zapiet is probably the best option for store pickups and deliveries. Setup is clean and the software is strong. Dealing with the support team has been a pleasure. Very resourceful and patient.

Great and fast support. I absolutely recommend this product. I have a flower shop and this app offers all delivery, pick up and shipping at the same time. it is compatible with a few other apps to determine the delivery by distance and etc.....

Great service by the whole team! Always ready to solve issues and speedy service. Great app that has allowed clients to pivot their business quickly and efficiently.

Jeanette und das gesamte Team ist unglaublich hilfsbereit und helfen einen immer und überall. Selbst wenn mal etwas komplizierter ist, suchen sie nach einer individuellen Lösung und haben so unseren Onlineshop auf ein neues Niveau gehoben!
Danke!