Zapiet ‑ Ritiro + Consegna
Soddisfa i massimi standard di qualità di Shopify in termini di velocità, facilità d’uso e utilità per i merchant
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Customer support was very quick and helpful. Allowed me to quickly continue using this app and make business flow
We use this app for our bakery pre-order. Prior to this, we had to print each order and hang on one of seven clipboards for the day of the week when the order would be pickup up. It was a mess and we were constantly loosing orders when someone brushed by the clipboard! We also had a bunch of custom code that made changing our site require a developer. With Store Pickup + Delivery, there is no code, the customer experience is great, and we can export our orders by day using Exportify. The bakers use the Exportify spreadsheet as their production report and things have improved significantly. We can blackout days when we are closed, and use the blackout feature to stop orders when we start to hit our production limits. You can easily edit pickup dates and instructions. Great app!
Hi there,
Thank you for sharing your story! It's amazing to hear how you're using the app, and we're proud to be a part of it!
Best wishes,
Bogi
Beim Installieren und Einstellen der App gab es für mich ein paar kleine Hürden. Der Support hat jedoch sofort geholfen und alles sehr kompetent erklärt und eingestellt. Endlich kann ich Versand und Local-Pickup in Abhängigkeit von Produkten anbieten. Grossartig!
Hallo Michael,
vielen Dank, dass Sie sich die Zeit genommen haben, eine so schöne Bewertung zu hinterlassen.
Es war mir ein Vergnügen, Ihnen bei der Abholung und dem Versand für unsere App Zapiet - Abholung + Zustellung über unseren Live-Chat zu helfen.
Wenn Sie Fragen haben oder weitere Unterstützung benötigen, zögern Sie bitte nicht, uns eine Nachricht zu schicken.
Mit freundlichem Grüß
Jessica
This app is a great concept and our store depends on it to integrate pickup and delivery, but good luck if you ever have an issue and need support!
We spent the entire holiday season trying to get help with Zapiet order issues and two weeks later with the holiday season behind us still no "support"
Hi there,
Thank you for taking the time to leave your feedback!
It appears that you had a little trouble getting our Deliv integration activated on your store. There are several steps involved in getting the integration up and running, and multiple teams involved in the process. So it can take a little while to configure, especially during the holiday season. We are actively working with the Deliv team to streamline the setup process as much as possible.
I'm looking forward to speaking with you tomorrow and completing your setup :)
Kindest regards,
Sam
After 2 yrs of trying to figure out why they don't offer actual US support during US hours, I am now losing business due to their lack of response. Since it takes 24 hrs for response, and only on UK time, I'm removing it. I need an app that actually has US or scheduled support, and phone # which they do not, and help for my business. Not worth the $
Hi Lori,
Thanks for taking the time to provide your feedback, and for your continued support over the years.
We are a UK based company but do offer extended hours of support into US timezones now with our team growing significantly this past year. We now have coverage from 8am-8pm EST Monday-Friday and 9am - 6pm through weekends, and are rapidly working our way towards been able to offer 24 hour global support. Our average response time is currently less than five hours.
Saying that this week has been a challenge as the majority of our team have been attending the annual Shopify’s Developers conference to learn about the latest updates on how we can make Store Pickup + Delivery better and more feature rich in the future.
We also now have an inbound support number (+1 (718) 568-5560) that is available for you to call anytime should you require urgent assistance.
We’re truly sorry for any problems this weeks delays have caused you. Let’s work together to get things back on track.
Kindest regards,
Andy
Founder & CEO
We had some issues getting our API key plugged in and Jessica spent countless hours helping us through this until it was resolved. Highly recommend the customer service!
Hi Ashley,
It was my pleasure helping you to get everything set up and working with our Store Pickup + Delivery app, including the Roadie integration.
If you have any other questions, please do reach out!
Cheers,
Jessica
The Help Team at Zapiet was very responsive and worked with me to answer my questions so that I was able to successfully update my shopping platform. I really appreciate the Zapiet team!
This is the most important app I use! With that being said Zapiet having such an amazing customer service team has been crucial with an ever changing site and the ins and outs of adding new products and changing delivery methods. Ismail, Sam and Sandy are a crucial part of my team. Highly recommend this app!
Great for when you offer an array of things like delivery, shipping, and in-store pick-up, like our store does. Their app handles it all.
Krystabel is very helpful to assist me with some issues. Thankyou for being patient :)
Hi Lina!
Thank you so much for leaving a lovely review.
It was truly a pleasure assisting you with our Zapiet - Pickup + Delivery app and if you require further assistance in the future, please do not hesitate to reach out to our dedicated support team.
Warmest regards,
Krystabel