Zapiet ‑ Ritiro + Consegna
Soddisfa i massimi standard di qualità di Shopify in termini di velocità, facilità d’uso e utilità per i merchant
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I used this app for Local Delivery, It had almost all the features that I needed except one small feature to select a region from a dropdown list instead of typing the exact postal code or city name etc.
Other than that, the App is simply great and saves you a lot of time.
Support is very nice, Pamela Toni was great to answer all my queries and provided me much needed assistance. She made me love this app. :)
Excellent app. As a small business we rely on this app working to provide pick up, shipping and delivery to our customers. Andy and the team are amazing and work around the clock to resolve any issues.
Zapiet support is wonderful. Always cheerful and patient. I also learn more and more about how useful this app is in my checkout process. Thank you!
Hi there,
Thanks so much for your lovely words!
It is our pleasure helping you in exploring an making the best of our app.
We're here should you need anything else!
Have a lovely day,
Marija
I have been using this app for physical pick ups at pop up locations for farmers markets as well as delivery scheduling. Over the course of the past year I realize how I cannot do without this app. This has helped me set up streamline my workflow and customer service is outstanding!
An awesome real time support! It worth each penny they charge for the services. They saved hours of my time.
Hi Alexey,
Thank you so much for taking the time to write such a wonderful review!
I'm glad that you are happy with not only our Zapiet - Pickup + Delivery app, but our support team as well
If ever you need help or have any questions, we'll be there!
-Steph
This app saved me SO much time as I no longer have to email each customer to set up a pickup date/time. Also, Sandy was so helpful and kind! Thank you!
Hello there,
We're happy that our app is able to save you time, and make your order management easier!
It was a pleasure talking to you, please don't hesitate to reach back if ever you need.
Wishing you all the best,
Sandy
The app is easy to integrate, and the things that you need help with is getting delt with swiftly via support. The app looks good and solve many of the issues we are facing when it comes to delivery options. Recommended!
great app great support team, they let you know when something need to be modify and they also respond super fast to any of your question/support ask
Hi Severo!
Thank you for such a a lovely review 🙏🏻 it's always a pleasure helping you guys out! Should you need any assistance down the road do not hesitate in reaching back so we can assist, we are always happy to do so.
Best,
María
*Updated as issues have been resolved* We've been using Zapiet since day 1 and it as great when we first began using it, but there has been too many issues recently. Tags are not generated properly, causing confusion between store pick up and delivery orders. This ultimately affects our delivery service's system as well. This has been an on-going issue for over 4 months now and has yet to be resolved. When asked, Zapiet attributes the cause to Shopify and vice versa. Now we are having issues with specific product preparation times--all of the prep times got removed for 30 of our products x 4 location, and when we try to update/add the prep times, they disappear. Customer support used to be quick, but recently, we've been getting responses only once per day. For the monthly price we are paying currently, it does not really justify the service received. Would revise rating if these issues are actually resolved.
UPDATE: 26th Oct 2022
Andy here the Founder and CEO of Zapiet. I come baring good news!
Shopify deployed an update on the 14th October which resolves the issues you have been facing regarding the attribute issues. The fix has now been live for a couple of weeks and proving to work wonders!
I'm truly sorry it took so long to get this issue resolved. Unfortunately in this case the timing of the solution was totally out of our control.
You can now continue to use the app flawlessly :)
Kind regards,
Andy Cargill
Founder & CEO
Thank you for sharing your feedback.
We’re sorry your experience didn’t match your expectations. Please know that this situation is an exception: As you can see on other reviews, we’re known for our great service and for taking ownership and caring deeply about our merchants. The issue with the tags and details caught us off guard as it is a result of Shopify’s latest checkout updates. Unfortunately, without Shopify’s help, we have our hands tied but we’ll continue working with them to get a fix as soon as possible. We’ll be sure to share your feedback with their team.
The issue with the preparation time essentially stemmed from a problem that only occurred in production rather than our testing phase, something however minor, we always do run the risk of happening when deploying updates to the app.
We also faced a headwind with some sickness in the support team as well as some few people travelling back from our first ever meet-up resulting in our response times being longer than usual.
If you still have any concerns, you may reach us anytime. Again, thank you for your feedback!
Kind regards,
Ismail
There's been a few ups and downs with the plugin, but overall it's giving my high traffic store the functionality to offer more ways of selling and fulfilling. There's been a few bumps, but the support team has been there to help. Overall, I'd recommend trying it.
Hey guys,
Thanks so much for leaving your feedback. I have just checked our support logs and it appears that all of your issues were promptly resolved by my support team. It's great to see that you still have our app installed more than a year on.
Your continued support truly means the world to us :)
Thanks again,
Andy