Zapiet ‑ Pickup + Delivery
パフォーマンス、デザイン、統合性のすべてにおいて、最高水準を満たしています。 新しいウィンドウで開くの詳細を確認する
レビュー (1,882)
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評価順
Hay problema de flexibilidad horaria si uno quiere configurar reservas de pedidos antes de cierta hora para entrega o retiro el mismo día.
It took some time and several agents covering the chat was helpful they did seem to seamlessly tap in where the other left off. I was a bit frustrated with the switching at first thinking it would cause more delays to results. your team in this instance was very good at resolving the issues. Also, it was helpful to be able to upload mp4 to the chat rather than just screen shot. Thank you for your help today resolving the delivery fee issue on the website and the POS of our shopify store.
Very disappointing refund policy and customer service
We purchased an annual subscription, but after only three months, we migrated our business to a new Shopify store. The original store will no longer be used, so we no longer need the app.
We asked a refund for the remaining nine unused months. After waiting an entire week for a response, our request was rejected.
Refusing to refund the remaining nine unused months is completely unreasonable and shows no consideration for customers’ actual circumstances. After this experience, I regret choosing your service in the first place.
Hi TIKA team,
We understand that businesses change and evolve, and we’re sorry the outcome was disappointing. To clarify, one of our team responded to your initial request within one minute and followed up twice while awaiting the information needed for our review.
Although you advised that the original store was closing, it still appeared active at the time. We therefore requested the new store URL to verify the migration and assess a possible exception to our generally non-refundable annual subscription policy. As we didn’t receive it, we were unable to complete the review or approve an exception. We remain happy to revisit the request if the information is provided privately through the existing support conversation.
Kind Regards,
Sam - Head of Support
Zapiet helps our bakery coordinate preorder pickups through our online store. Their support team is always helpful, and recently their agent Sri helped us with some serious setting updates after we upgraded to Shopify Tax. Really glad to have their support!
J'utilise l'application Zapiet très souvent et j'apprécie beaucoup la réactivité du support client (Jessica) qui a résolu ma demande en un temps record. Je recommande beaucoup cette application très complète et professionnelle.
チャットGPTで日本語⇔英語対応しながらの対応でしたが、とても迅速にリモート対応していただき、問題解決と人通りのテスト結果報告まで完璧でした。とても頼れるサポートです。
Thank you so much for the amazing 5-star review!
Your kind words truly mean a lot. I’m really glad I could help resolve the issue quickly and provide the level of support you deserved. It’s great to know that Zapiet – Pickup + Delivery is continuing to support your business and help keep your ordering process running smoothly.
Providing fast, friendly, and reliable support is always our goal, so hearing that you couldn’t ask for better service is incredibly rewarding. If you ever need any further assistance with your setup, delivery options, or configurations, I’m always here and happy to help.
Srivastav
The initial process was frustrating, I take some blame due to my lack of sleep. The Zapiet team reached out, set up a zoom meeting and Stefane walked me through everything! Great support. I look forward to being able to offer delivery to all my customers through Zapiet!
Hi Paul,
Thank you so much for not only writing this awesome review, but for giving us the opportunity to connect with you and help iron out the setup.
If you ever have any questions or need a helping hand, you can count on our team!
Cheers,
Stephane
Joe was super helpful in looking into our issues and helping us find the right solutions! :)
Jessica was able to fix my entire checkout in half an hour with ease. Highly recommend her!
Great support, Pavlo was able to help us with a Last Mile Delivery troubleshooting session and this app continues to perform exactly as we need.
