Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

レビュー (1,634)

総合評価
4.8
評価レベルごとの件数
  • 評価の89%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の4%は1つ星です
2024年11月15日

I have had a few questions on how to use the app or where to find specific information on what would help my application best and I have always had a quick response and answers to my questions. I recently had an online meeting with Jeanette, and she was very nice, pleasant, helpful and explained everything to me including the fact that all of the information that we just discussed would be emailed to me. That was great so that I can review the information anytime later and didn't have to remember it. I love Zapiet - Pickup + Delivery and have been using for 7+ years. It works great for our online store and haven't found anything better for our needs. I would definitely recommend trying this app! Thanks to everyone at Zapiet and keep up the good work!

Eston's Bakery
アメリカ合衆国
アプリの使用期間:約7年
Zapietが返信しました 2024年11月20日

On behalf of Jeanette and our whole team, thank you for your 7+ years of loyalty, and your wonderful feedback! Your kind words about our team and our app really do mean a lot to us.

Best wishes,

Bogi

2024年11月8日

This app is perfect for helping my customers select their date/time for delivery or pickup.

Had few issue with my new theme and their customer service was fast and on point. Manuel who helped me with my issue solve the problem in no time.

Thank you highly recommend this app.

Agape Floral Studio
カナダ
アプリの使用期間:6年弱
Zapietが返信しました 2024年11月20日

Hi,

Thanks for your feedback about our app and our service! Happy our team was able to help you promptly and get you up & running.

Best wishes,

Bogi

2024年10月4日

Actually had my issue resolved within a couple of hours, rather than being palmed off back to Shopify or another app (which is what I've come to expect from most support services).

Pressed Earth Juices
オーストラリア
アプリの使用期間:6年以上
Zapietが返信しました 2024年10月8日

Hi Zoe!

Thank you for taking the time to leave us a wonderful review! Super happy to hear that we were able to assist you with our Zapiet - Pickup + Delivery app. Please remember that we are always here to help with any further assistance you may need.

Have a great day!

Best regards, Betty

2024年11月1日

Even though my issue turned out to be a problem with Shopify, Manuel walked me through the issue, how to fix it in the future, and fixed it himself. And we were able to get the problem fixed within an hour of first reaching out.

Vikings and Goddesses Pie Company
アメリカ合衆国
アプリの使用期間:4年弱
Zapietが返信しました 2024年11月6日

Hey Rachel!
Thank you so much for taking the time to leave this review!! I believe what made it easier to assist you was that you explained the issue and provided us with so many details 🙂 It was a pleasure for me to help, so your customers can keep enjoying your delicious pies ❤️
Remember, we're always here to help!!
Cheers,
Manuel.

2024年11月7日

Sandy was quick to resolve my issues so I was able to continue on with receiving orders. This is my stores most important app to function and the staff is always very helpful to address any problems that may occur

Boujie Vegan® Bakery
アメリカ合衆国
アプリの使用期間:約3年
Zapietが返信しました 2024年11月11日

Hello Hannah,

Your kind words about our service and app mean the world to us. Please know that we are always here for you if you ever require any further assistance.

All the best,

Sandy

2024年9月13日

Great support. Shopify changes so many things without telling anyone, and Zapiet is always ready to help adjust to those changes. Angelo, Kristine, Herman and Jeanette have all helped keep my store going strong.

Hawaii Doggie Bakery
アメリカ合衆国
アプリの使用期間:6年以上
Zapietが返信しました 2024年9月18日

Hey Chris!

Thanks a ton for the awesome shoutout! We totally get how tricky it can be with all the Shopify changes, and we’re always here to help you roll with the punches. We're so glad to hear we’ve made a difference for you!

We really appreciate you being such a great team player and keeping an eye on those orders so we can sort everything out quickly! Wishing you and Hawaii Doggie Bakery all the best! Let us know if you need anything else.

Cheers,
Angelo, Kristine, Herman and Jeanette

2024年10月22日

Jeanette was efficient and effective at solving our problem when I contacted support! Not only did she trouble shoot it, she fixed it right away!

Shirley's Popcorn
アメリカ合衆国
アプリの使用期間:4年以上
Zapietが返信しました 2024年10月24日

Hello Pete, thank you for your wonderful feedback! I'm so glad I could help solve your problem quickly. If you ever need assistance again, don’t hesitate to reach out. I’m here to help! ❤️

2024年10月20日

Zapiet has been a game-changer for our business, helping us solve some complex issues with order management and local deliveries. The app itself is very user-friendly, but what really stands out is the amazing support team. Special thanks to Zack and Klaudia, who were not only fast-acting and friendly but also went above and beyond to help resolve our integration issue quickly. Their expertise and commitment to customer satisfaction made all the difference. Highly recommend Zapiet to anyone needing a reliable solution for store pickup and delivery management!

Yarra Valley Cherries
オーストラリア
アプリの使用期間:10ヶ月
Zapietが返信しました 2024年10月22日

Thank you so much for this amazing review! 💛

We’re thrilled to hear that Zapiet - Pickup + Delivery has made such a positive impact on your business. Zack and I are so happy we could assist and that you found the support helpful (we aim to please 😊)!

We're here anytime you need us. Thanks again for the kind words and for recommending us – it truly means the world! 🌍🚚

Zack & Klaudia

2024年10月28日

Jessica was amazing and explained every step of the way to ensure confidence and understanding of the changes being made. Thank you!

Da-Le Ranch
アメリカ合衆国
アプリの使用期間:約8年
Zapietが返信しました 2024年10月31日

Thank you very much Ashlie for taking the time to leave such a lovely review!

I'm glad that I was able to help and update your store to the latest version of our Zapiet - Pickup + Delivery so that you and your customer's have all of the latest updates, features, etc.

If you have any other questions or need any further assistance, please do not hesitate to reach out!

Cheers,
Jessica

2024年11月7日

Works great, support is hit and miss but the last tech that helped me was able to ID the problem and I got it fixed easily. Works way better than native shopify delivery, would recommend to anyone.

VISTA MATERIALS
アメリカ合衆国
アプリの使用期間:1年以上
Zapietが返信しました 2024年11月10日

Hi,

Thank you for your sincere feedback! We’re glad to hear you find the app an improvement for your store :)

You’re welcome to contact us any time for any assistance, we will do our best to help you!

Warm regards,
Pavlo