Zapiet ‑ Pickup + Delivery
パフォーマンス、デザイン、統合性のすべてにおいて、最高水準を満たしています。 新しいウィンドウで開くの詳細を確認する
レビュー (1,653)
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評価順
Reported a translation glitch at checkout and it was resolved in just one day. Fantastic! I’ve been a loyal user since 2020 and it’s great to see the app constantly improving.
Hello Jayden,
Thank you so much for the kind review. We’re really happy to know you’ve been with us since 2020 and truly appreciate.
Please feel free to reach out anytime if you need help in the future. We’re always here for you, 24/7.
Warm regards,
Rutvik
This app does exactly what it promises. The front-end display looks clean, clear, and professional, which is a big plus for customers.
What really stood out for me was the support. We accidentally broke something on our end, reached out, and got help almost immediately. They even logged into our store and fixed it for us — the whole thing took under 30 minutes. The chatbot is actually useful for quick issues too, and when the problem was more technical, a developer jumped in right away.
Overall: solid app, great UI, and genuinely impressive support.
Thank you so much for the detailed and thoughtful review! I’m really glad to hear the app is delivering what you expect and that the front-end experience has been a plus for your customers. We truly appreciate you taking the time to share your experience. Thanks again for choosing Zapiet – Pickup + Delivery, and we’re always here if you need anything further!
Warm regards,
Srivastav
Rutvik provided invaluable support in troubleshooting and fixing a critical shipping rate issue during the launch of our latest market.
Hello Leilan,
Thanks so much for the feedback, really means a lot! Glad I could help fix the shipping rate issue. If you ever need anything, just drop us a message, and we’ll be happy to help.
Regards,
Rutvik
App works but could be better. In-app chat support works but response time could be improved. We faced some issues that kept repeating itself even after several fixes. Support and development team (Rutvik) ended up fixing things on their side after being escalated. Happy to keep using the app for now.
Hello Icon,
Thank you for your valuable feedback! I'm really glad I could assist you in resolving all your issues. Please don't hesitate to reach out anytime in the future. I'm always here to help!
Regards,
Rutvik
Two stars for Zapiet – Rates by Zip Code
We use Zapiet to charge delivery by Auckland postcode zones from one location. The app works, but the required postcode validator on the cart page adds unnecessary friction — customers must enter their postcode before checkout because Shopify’s checkout can’t natively calculate rates per zone.
Support confirmed this validator can’t be hidden — it’s core to how the app works. Attempting to remove it caused our postcode-based shipping settings to be deleted. Fixing this properly requires a second Zapiet subscription, adding extra cost. Other apps, like PickEasy, handle postcode-based rates without needing a secondary app.
Zapiet advertises that their pickup + delivery functionality can handle rates by zone, but in practice this is limited and still requires the validator step, making checkout more cumbersome than advertised.
Hi there,
Thank you for taking the time to share such detailed feedback. We completely understand how this setup could feel frustrating, especially when you’re trying to create the smoothest possible checkout experience for your customers. We’d be very happy to schedule a call to walk through the best workflow for your store.
We’re very sorry as well for the disruption caused when your postcode-based shipping settings were removed. That certainly wasn’t the intended outcome, and we understand how impactful that can be.
Please feel free to reach out to our support team via live chat or by email at support@zapiet.com. We would truly appreciate the opportunity to review your configuration together and assist further.
Warm regards,
Zapiet
Love working with the Zapiet team! Awesome to talk to humans who help and are knowledgeable about their product. The app works so well for our needs as a florist!
Hi Caroline,
Thank you so much for the lovely review! I truly enjoyed working with you as well.
It means a lot to hear that our Zapiet - Pickup + Delivery app is working so well for your florist needs, and that I’ve been able to provide helpful, knowledgeable support.
If you have any questions, please don’t hesitate to reach out.
Warm regards,
Jessica
Amazing support as always, I've had Zapiet on my website for about 5 years now and not only the app works great but their support is always on point whenever there is any issue, even on weekends!
Hi Lucas,
I truly appreciate you taking the time to leave such a fantastic review. Your feedback is incredibly encouraging. If there’s ever anything else I can help you with, I’m just a message away.
Sincerely,
Rutvik
Betty is extremely helpful, she is willing to list and help me to tackle the operation issue as fast as she can. Furthermore, she helped me to investigate the checkout process to understand the operation is smooth and the setup is accurate
Hi Louis!
Thank you so much for your wonderful review. It was truly a pleasure assisting you with the app today. If you ever need any help, please don’t hesitate to reach out to us anytime. We’re always here for you!
Best regards
Betty
Jessica provided excellent support. Her "stick-to-it-ness" and knowledge of the app helped us solve a difficult problem and stop a series of fraudulent attacks on our site.
Thank you very much Jim for your kind words and for taking the time to leave a review, I really appreciate it!
You know where to reach us if you have any questions or need any further assistance.
Warm regards,
Jessica
I use Zapiet – Delivery by Postcode to calculate delivery fees based on regional zones, with all orders shipped from a single warehouse.
The main issue is that Zapiet requires customers to enter and validate their postcode on the cart page before they can proceed to checkout. According to support, this step cannot be hidden or skipped. Because the app calculates delivery rates, preparation times, and available dates based on the postcode, the system needs this information upfront to generate accurate options for the customer.
While this setup ensures rates and delivery dates are correctly applied, it does create an extra step for customers in the cart. Stores that prefer calculating rates only after the address is entered at checkout usually combine Pickup + Delivery with a separate rates app (e.g., Rates by Zip Code), but this requires managing two apps together.
Overall, Zapiet works reliably for zone-based delivery, but the postcode validation step is unavoidable if you want accurate, zone-specific pricing and scheduling.
Hi Dan,
Thank you for taking the time to share your feedback.
From your description, it sounds like you may be referring to ShipZone. If so, the review might have been posted on the wrong listing, as we are Zapiet. We’d be happy to confirm this with you.
Within our app, the cart widget needs the customer’s postcode before checkout so we can identify which delivery zone applies. Zones can have different rates, preparation times, and date availability, so without validation we wouldn’t know which settings the calendar should follow or which rate to generate at checkout.
For transparency, this requirement is also documented in our official guide for setting up zone-based delivery schedules:
https://support.zapiet.com/en/articles/6315355-creating-zone-based-delivery-schedule-and-pricing
If a store prefers rates to be calculated only after the address is entered at checkout, merchants typically use Pickup + Delivery together with a rates app such as Rates by Zip Code. That approach works, but it requires using two separate apps.
We understand every store wants the smoothest possible flow, and we’d love the chance to review your setup and help you find the best option.