Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

レビュー (1,605)

総合評価
4.8
評価レベルごとの件数
  • 評価の89%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の4%は1つ星です
2023年2月9日

From other similiar apps we were having bugs with, Zapiet saved our store and were really easy to get ahold of the english speaking customer agents who helped so fast and you can reenter the chat whenever if another question arrises. I am located in Colorado so I wasnt sure that this UK app would be the best choice. So far, its exactly what we wanted after torubleshooting so many other ones

BeeandPollen
アメリカ合衆国
アプリの使用期間:2日
Zapietが返信しました 2023年2月10日

Hi there,

It's been a great pleasure helping you with our Zapiet - Pickup + Delivery app and setting up your rates.

If you have any other questions down the road, please do not hesitate to send us a message.

Thanks,
Jessica

2020年7月24日

The after sales support from the staff at Zapiet was first class. They were so quick and helpful, and fixed my issues in no time at all. This app has transformed our online presence, and allowed us to introduce home delivery to our customers in a timely and efficient manner. Cheers team!

Rosebank Meats
オーストラリア
アプリの使用期間:2日
編集日:2020年3月24日

The best App for Delivery and Pickup. Managed to set it up in less than 1 hour. Has a lot of options like limiting no. of deliveries per day. Worth the price!
Customer support is also very fast, competent and friendly. Keep up the good work.

Bäckerei-Café-Konditorei Buchegger GmbH
オーストリア
アプリの使用期間:2日
2020年12月18日

I'm so disappointed.
Their service level is so poor.
it takes them 3-4 days to answer questions, they are very unavailable.
Too bad .. because they have good features.

Trust-Eat
イスラエル
アプリの使用期間:約2ヶ月
Zapietが返信しました 2020年12月18日

Hi Sela,

Thank you for your feedback.

I have now resolved your outstanding issues and responded to you via your ticket.

I would like to apologize for the delay in getting this resolved, I reviewed your ticket and I can see that you responded almost 2 days ago.

Our support team has been busier than normal in the run up to Christmas and our response times have increased above our usual "less than 24 hours" and for that I am truly sorry.

I look forward to providing you with a better experience going forward.

Kind regards,

Ronan

2022年10月21日

Zapiet made our retail integration for local delivery and local pickup much easier. Jessica from Zapiet was incredibly knowledgeable and quick to help us tweak it for our use case.

Eat to Evolve
アメリカ合衆国
アプリの使用期間:2日
Zapietが返信しました 2022年10月22日

Thank you Chris for your lovely words and review.

It was my pleasure helping you today to tweak our Store Pickup + Delivery app.

If you have any other questions down the road, please do not hesitate to send us a message.

Cheers,
Jessica

編集日:2020年7月6日

Had an issue and zapiet fixed it. Called me frantically to apologize. This means everything as a small business owner. If they can resolve small bugs they will have (5) stars.

ToniCooks
アメリカ合衆国
アプリの使用期間:約1ヶ月
2023年3月2日

Really great app for my business needs. I was stuck trying to correctly configure my shipping rates and needed to ask for assistance from the team. I was prepared to wait a long time for a response, but Claudia got back to me so quickly and resolved my issue straight away!

Really great customer service and support! Thank you!

Steering Wheel Wraps
オーストラリア
アプリの使用期間:1日
Zapietが返信しました 2023年3月22日

Hey Hung,

Thanks for the amazing 5 star review!
It was a pleasure assisting you with your delivery and shipping rates.
We're here should you need anything else in the future!

Cheers,
Klaudia

2020年1月7日

Absolute must have app for our online flower shop. It integrates nicely with the shopify shipping and check out for local deliveries and in store pick up. The support is amazing and answered every question I have to get our site going. Thank you very much!

Balconi Floral Online Boutique
カナダ
アプリの使用期間:1日
2020年2月6日

Great app with tons of features and flexibility. Great for incorporating local delivery and pickup options for stores. And customer service is superb. Always prompt and helpful at getting minor implementation adjustments solved.

Flowerbake by Angela
アメリカ合衆国
アプリの使用期間:1日
2020年6月2日

Good initial idea but very bad implementation. There are always new bugs. Since today, the delivery date/time requested by the customer is no longer added to the order. I have to develop patches to fix the errors in the Zapiet application!

ZAPIET IS UNRELIABLE!

La Crêperie de La Gare
フランス
アプリの使用期間:約1ヶ月
Zapietが返信しました 2020年9月17日

* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *

Hi La Crêperie de La Gare,

Thanks so much for your feedback!

As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.

We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.

I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.

I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.

I hope to hear from you soon :)

All the best!

Andy Cargill
Founder of Zapiet