レビュー (1,699)

総合評価
4.8
評価レベルごとの件数
  • 評価の90%は5つ星です
  • 評価の4%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の4%は1つ星です
2023年8月11日

Excellent customer service from Betty.

To be honest, I was a bit frustrated because I had already lost some time trying to get in touch with support. I would send a message, and by the time they responded, I would no longer be in the office, and this went on for a day (which, those of us in e-commerce, know is a lot of time).

And then Betty appeared!
She was really attentive, helped me very ...

La Ganadera Gourmet Meat Market
アメリカ合衆国
アプリの使用期間:4日
Zapietが返信しました 2023年8月15日

Hi, thank you so much for your taking the time to write such a wonderful review. It was my pleasure helping you out with setting up the Zapiet - Pickup + Delivery app. We are ...

編集日:2020年7月6日

This app has functions that are more advanced than other delivery/pickup apps but the unreliability and unstableness of this app means I have to give it a bad score.

Negative Reasons:
- Variable and slow loading times across the back end including settings and delivery tabs.
- Customer Support is slow to reply.
- Their servers went down on the 7th of July, 2020 and the entire business model for ...

Vic's Meat
オーストラリア
アプリの使用期間:4ヶ月
2020年4月15日

We had some issues installing this app, mostly cause we're using a third-party theme I think, but once the helpful support helped us out, it works great!

KLEINPAINT Decorating Centres
カナダ
アプリの使用期間:3ヶ月
2023年1月5日

I am a new user of Zapiet and less than 24 hours in, I am THRILLED. Beyond the fact that it provides me (a small business owner) with capabilities that Shopify does not, I needed help and Jessica (customer support) got online with me and took over - fixed what I was doing wrong (my lack of understanding, not an issue with the app), but she also taught me what went wrong so I can be self- ...

All Things Tea Inc.
カナダ
アプリの使用期間:4日
Zapietが返信しました 2023年1月13日

Hi Susan,

It was my absolute pleasure chatting & helping you today with our Zapiet - Pickup + Delivery app.

Please do reach back out if you have any questions or need any ...

2023年3月3日

A difficult company to work with and not very accommodating when it comes to issues with the app not being used.

Pulled Home
アメリカ合衆国
アプリの使用期間:3ヶ月
Zapietが返信しました 2023年3月6日

Hi Mike,

Thank you for taking your time to leave a review on the app store. Our refund policy regarding app charges aligns with that of Shopify, that being that app charges ...

編集日:2020年11月20日

Hello I had some issues with the support for the delay in solving an issue with there app , but finally, they were in contact with me again and solved the problem .actually it is a good app and you have to make sure that you understand all the features well since with support sometimes it might take longer than usual to get an answer but overall I recommend this app

www.Redplate.es
スペイン
アプリの使用期間:3ヶ月
Zapietが返信しました 2020年11月24日

Hi Albert,

Thank you for your feedback, we really appreciate you taking the time to leave a review.

I would like to apologize for the delay you experienced in receiving ...

2020年6月5日

This is our second site we have installed this app and it's working without any issue. Great app and amazing support. We wanted some customisation and Andy and his team made it work like a charm! Thank you guys! Keep up the good work.

smartplaceonline
ブルガリア
アプリの使用期間:4日
2019年4月8日

Terrible customer service and support. I use this app for my flower shop for local pickup and delivery. Everything worked great for awhile, but lately we've been starting to have some issues. We have had two orders where there was no delivery date. We reported this problem last week and haven't heard back. I sent a follow-up today, and couldn't talk to an actual person, just a bot that basically ...

The Flower Petal
アメリカ合衆国
アプリの使用期間:4ヶ月
2018年10月13日

This app is fantastic! I was building a website for a client, and the Zapiet support team has been nothing short of amazing - we ran into a few small bumps, which the team remedied quickly. They explained the solutions in ways I could easily understand, and both Zapiet apps I'm using run perfectly with the site. Highly, highly recommed - I doubt there's a better looking app or more responsive ...

Southern Home Bakery
アメリカ合衆国
アプリの使用期間:4日
2022年7月10日

I use this app to help a lot of local pick-ups and delivery businesses. I really
like how it does y, it would be nice if it did z better

lalarr PICK
マレーシア
アプリの使用期間:3ヶ月
Zapietが返信しました 2022年7月12日

Hi,
Thank you for leaving us a review! I'm glad you are liking the app so far. If you have any suggestions on what you think we can do better, we would love to hear them! ...