Zapiet ‑ Pickup + Delivery
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
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Jessica helped us to solve a problem that was actually with shopify and not even the zapiet app! She also helped us to clean up our checkout page so its clearer for customers to understand. Great service!!!
Thank you Peter for taking the time to leave a review
It was my pleasure helping you and getting your checkout cleaned up with our Zapiet - Pickup + Delivery app.
If you have any other questions down the road, please do not hesitate to send us a message.
Kind regards,
Jessica
The Zapiet Pickup + Delivery app together with their Rates by Distance app has allowed our local delivery supply yard to move into the modern times. We're the only supply yard in our area to be able to offer local delivery online sales because of Zapiet. I did decide to remove a star because the Pickup + Delivery app did not notify us that it was outdated and needed to be updated which caused potentially lost sales because of a broken google API. When we recognized there was an issue with the module we reached out to live chat support and got exceptional help from Jessica who quickly fixed the issue for us.
Hi Paul,
Thank you for taking the time to leave a review
It was lovely chatting with you and getting our Zapiet - Pickup + Delivery up-to-date on your store so that everything is working and generating rates at checkout.
If you have any other questions down the road, please do not hesitate to send us a message.
Kind regards,
Jessica
I really needed this app to work. I thought it was working for months, but recently learned it wasn't. I spent hours trying to get it to format correctly but nothing would work. Reached out to support. It took a long time for them to respond and in the end they suggested that I turn off the Shopify Delivery & Pickup options, but that still didn't work.
Thank you for your feedback, and we sincerely apologize for any inconvenience you’ve experienced.
We understand how crucial it is for the app to function correctly, and we're sorry to hear about the difficulties you faced. We want to assure you that your ticket was escalated, and our team responded within two hours with a solution on a duplicate theme. It seems there may have been some confusion.
To ensure everything is set up correctly, we would like to offer you a setup call. Our support team will guide you through the process and verify that the app is configured to meet your needs.
Thank you for your patience and understanding.
-Klaudia
Jessica just helped me solve a problem that was stressing me out like crazy. She was BEYOND PERFECTLY HELPFUL!!!!!! Working with her was seriously the best customer service / tech support i've EVER had. Including Apple. Seriously, perfect!!!! She deserves a raise immediately.
Thank for having such a great team and (I assume) culture.
Hi Anthony,
Thank you so much for your incredibly kind words
It was a pleasure chatting with you and helping you with different aspects of our Zapiet - Pickup + Delivery app, especially with products and rates.
If there's anything else you need or if you have further questions in the future, please don't hesitate to reach out.
Thank you again for your wonderful feedback.
Best regards,
Jessica
We've been using Zapiet for our complex delivery needs and are thoroughly content. It's significantly streamlined our operations, adapting seamlessly to various requirements with remarkable flexibility and efficiency.
What sets Zapiet apart, beyond its technical prowess, is the exceptional support team. Responsive, helpful, and genuinely committed.
In a nutshell, Zapiet has not just met but exceeded our expectations, proving to be an invaluable asset for enhancing our delivery services and customer satisfaction. Highly recommended for any business looking for a reliable and adaptable delivery solution.
Hi Fikry!
Thank you so much for taking the time to share your experience with Zapiet - Pickup + Delivery! We're absolutely thrilled to hear that our platform has made such a positive impact on your delivery operations.
At Zapiet, we strive to provide unparalleled support to ensure our customers' success. It's fantastic to hear that our support team has been able to meet your needs promptly and effectively.
Your recommendation means the world to us. If you ever need anything, please don't hesitate to reach out. We're here to support you every step of the way.
Thank you again for choosing Zapiet!
Warm regards,
Kitty
Fantastic help form Pavlo! Thanks
Hi Edward,
I am glad to hear that I have managed to help you. Thank you for the review!
Please do not ever hesitate to reach back to us if you need any assistance.
Warm regards,
Pavlo
Anggy From Zapiet support was great! Took Their time and found work a rounds for my complex issue and was very knowledgeable and patient with questions. Would definitely recommend!
Reply updated 10 Sep 2024:
Hi Alan!
Thank you so so much for sending in a review. 🥰 It was the highlight of my day talking to you and getting your delivery up and running! We'll always be here to help, so never hesitate to reach out if you need anything.
Have a wonderful day! 🌞
Anggy
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We're delighted to hear you are satisfied with the functionality of our app, Ryan! If you have any more inquiries or if there's anything else we can assist you with, please don't hesitate to contact us. It is always our pleasure to help! ✨
Best,
Jeanette
Zapiet is such a great app with awesome customer service. I chat them whenever we have an issue and so far everyone I've spoken with has been patient and kind in helping out the issue until it is resolved! Thank you!
Hi there,
Thank you for taking the time to leave a review
It was lovely chatting with you and getting your local delivery working with our Zapiet - Pickup + Delivery app.
If you have any other questions down the road, please do not hesitate to send us a message.
Warm regards,
Jessica
unistall before trial finish but their still will charge you the bill...when u complaint with shopify , their ask me talk to direct to app developer. WHen can get it the refund and who urs are going to contact? no receive any email from urs at all??
Hi there,
Sorry to hear that you were mistakenly charged before the end of your trial.
We have now issued a full refund and I have sent you an email directly in case you have any questions.
-Ronan
great service. Thank you!
"Huzzah! 🎉 Five stars? You're our knight in shining armor, fearlessly conquering emails and slaying dragons of mediocrity!
⚔️ Thanks for bringing the fire and passion. Reach out when you're ready for the next adventure.