Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

レビュー (1,574)

総合評価
4.8
評価レベルごとの件数
  • 評価の88%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の5%は1つ星です
2023年10月16日

I'm a firm believer that what makes or breaks an app, is their support. Zapiet should get 10 stars for all the times they've made tweaks, answered questions and simply went above and beyond the scope of their app for me. Their turn around time is amazing and they know their stuff. Worth every penny!

Wet Nose
アメリカ合衆国
アプリの使用期間:3年以上
Zapietが返信しました 2023年10月23日

Hi Sheila,

Your review has brought me joy, I appreciate your warm words! It is wonderful to hear that we have managed to offer you the product and support you expect.

You are welcome to reach us for any assistance you might need!

Warm regards,
Pavlo

2023年4月3日

Jessica is a true magician. There was a technical difficulty that I had been struggeling with for months and she fixed it within a hour or so. The only downside is that I feel stupid now because I could have reached out to the Zapiet customer support sooner.

They are really one of biggest the reasons why this app is better the all the rest !

Thx again Jessica !

De Kaasconnaisseur
ベルギー
アプリの使用期間:3年以上
Zapietが返信しました 2023年4月3日

Hi Nick,

Thank you so much for your wonderful review and kind words

It was an absolute pleasure helping you this evening with our Zapiet - Pickup + Delivery app and setting up your different rates and postal code zones.

If you have any other questions or need any further assistance, please reach out!

Thanks again,
Jessica

2022年4月7日

Fantastic app functionality. We love using Store Pickup + Delivery as we have full control over the pickup experience for our customers. Also, the support is amazing!

Ramp Champ
オーストラリア
アプリの使用期間:3年以上
Zapietが返信しました 2022年4月8日

Hi there,

We appreciate your kind words and input. 🌟

Please reach out to us at anytime if you need anything.

All my best to you,

Herman

2022年7月5日

I WOULD GIVE 1000 STARS, THE HELP WAS ABOVE AND BEYOND. REALLY WENT THE EXTRA MILE TO HELP ME. SO IMPRESSED WITH SERVICE.

Balloon Place
カナダ
アプリの使用期間:3年以上
Zapietが返信しました 2022年7月5日

Hi Tammy,

Thank you so much for your amazing words and review.

It was such a pleasure helping you today with our Store Pickup + Delivery & Delivery Rates by Zip Code apps.

Please do let us know if you have any other questions or need any further assistance.

Best wishes,
Jessica

2021年1月9日

Zapiet performs all of the pickup & delivery tasks that i need in my store. I thought they were so complex and setup would be a nightmare but the very best thing about this app is its customer service. I definitely recommend doing the initial setup appointment, because it really helps with the learning curve. My "merchant success specialist" Charlie was amazing and not only did we have a nice time on the phone but she walked me through setting up every aspect of my app that i needed done, which not only was super helpful, to see her do it, but it also left me totally capable of now working the app on my own.

Little River Cooperative
アメリカ合衆国
アプリの使用期間:3年以上
Zapietが返信しました 2021年1月11日

Thank you so much for your lovely review!

It was a pleasure to meet you and setup your store with you - I'm so glad you have the confidence to run it yourself now.

Wishing you all the best with the business and we are always here should you need anything else.

Charlie

2023年9月30日

María Fernanda Banegas fixed my problem with one communication!! I so appreciate her ability to understand my problem and take action without a 4 day lag.

Very helpful.

Windowsill Pies
アメリカ合衆国
アプリの使用期間:3年以上
Zapietが返信しました 2023年10月4日

Thank you so much for your kind words it was a pleasure assisting you!
Should you need anything else down the road do not hesitate in reaching back here. We are always happy to help 💚

María

編集日:2023年8月7日

Support is super quick and really helpful. Had an emergency with my checkout and Zapiet support sorted me out within 5hrs. Woohoo!

Cuppin's
スイス
アプリの使用期間:3年以上
Zapietが返信しました 2020年4月28日

Hey Cuppin's,

Thanks so much for your feedback. I really appreciate your honesty.

We did in fact stop our installs for almost two weeks and it actually dramatically increased our support requests. Aside from that we also have many merchants who install the app without requiring any support. It would be unfair on them to hold back their businesses.

I will reply personally to your support tickets within the next couple for minutes and we can get your issues resolved together :)

Kindest regards,

Andy Cargill
Founder of Zapiet

2021年4月25日

This app allowed us to get curbside and delivery up and running in days! It has all the options we needed.

Lumetta Fresh Market
アメリカ合衆国
アプリの使用期間:3年以上
Zapietが返信しました 2021年4月27日

Hi Steve,

We're happy to hear our app has been a great fit for you!

Our support team is always here to help should you need anything.

Have a great day!

Flora

2017年3月21日

we are just getting started with the app, so time will tell as our business progresses but as far as customer service, Sam has been really attentive, easy to get a hold of regardless of time difference and has a quick fix for any issues or customizations.

Lucky Penny Floral
アメリカ合衆国
アプリの使用期間:3年以上
編集日:2024年3月3日

Once again - Zapiet support was awesome in helping get up and running again quickly.

Jensen Reserve
アメリカ合衆国
アプリの使用期間:3年以上
Zapietが返信しました 2020年8月26日

Hey Guys,

Thank you so much for the amazing review, Sandy was delighted to hear that she had yet another happy customer!

Our whole team is really passionate about helping our customers and this has been super evident in our recent reviews.

If there is anything else we can assist you with, please do not hesitate to let us know :)

Thanks,

Ronan