Zapiet ‑ Pickup + Delivery

Very useful and helpful for my business. The live chat support is amazing and always fixes any issues I've had!!

Main reason for taking stars off is that some basic features are restricted to their most premium 'professional' plan that costs more than double. I am paying for a monthly service and expect access to the basic features, instead it feels petty when trying to change a setting or use a feature and to get prompted that I need to upgrade to their Pro plan. Examples:
- You cannot download the "production report" for orders (a list of item quantities from multiple orders).
- You cannot manage product availability by tags/collections, only by selecting them individually or making them all available.

If they don't change this mindset and allow us small businesses to use simple features that would make our lives easier then I'll continue looking for alternatives. I understand having the Pro plan for the shops that do have 20+ locations and the challenges that come with large organizations, inventory controls, other enterprise logistics... but don't arbitrarily hold back simple features from the little guys. Adding features and tools to make the service better should be a point of pride and brand. I expected some improvements over time, but in the year+ we've used it I haven't seen anything improve.

Support staff are indeed mostly great. I do wish there weren't so many glitches and nuances with implementations between Zapiet and Shopify, themes, or delivery services that require resolving.

I am very tech savvy so it's frustrating when I think I'm doing the right thing but it isn't working due to a glitch that has to be dealt with on their end. This happened on numerous occasions of configuration settings not working until I contact them -- and the solution seems like some other setting needing to be turned off and on again to get the settings to take.

Best apps for the schedule calendar and deliveries. It has many options and not many limitations. The support staff is also super friendly and responds quick.

Manuel really helped me with all my problems. :)

They help me to solve my issue very quick and easy. Thanks

Betty was fast and furious when it came to troubleshooting our errors on Shopify, 10/10 would recommend

I’m incredibly grateful for Zapiet’s support and their 24/7 chat line, which helped me set up my store seamlessly! Their team provided detailed guidance and friendly service, walking me through any issues that came up.

I highly recommend Zapiet—not only for their excellent app, but also for the top-notch service they provide.

Betty was very quick to assist on my inquiry and the matter was resolved promptly within the day. Appreciate the help!

Jessica with Zapiet is one of the best support agents/experiences I've ever had. We have a lot of apps that we use with Shopify and every time I need help I email and immediately get a response and she even makes updates for me which is super helpful when we're moving quickly and time is limited. The solution is super flexible and has worked perfectly for our complex shipping and delivery needs. I HIGHLY recommend using this app.

Straightforward to use and their helpdesk is always quick to help!
Some functionalities could be perfected (like setting restrictions based on Collections, not every single product separately), but overall a good app, works well with Intuitive Shipping for calculating our delivery rates, as well as setting up some special delivery rates (festive etc.) :)

I love the app. Very convenient. The customer service is prompt and knowledgeable. I use for almost 2 years!