Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

レビュー (1,539)

総合評価
4.8
評価レベルごとの件数
  • 評価の88%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の5%は1つ星です
編集日:2023年3月30日

I just received help from Jessica on the live chat.. She was amazing, professional, fast, service minded, patient .

I almost didn't start the chat, because usually the "help" you get is just automated generic answers that serve as fuel for the frustration..

Couldn't be more happy with the experience. Top of the shelf customer service

Jason's
デンマーク
アプリの使用期間:6ヶ月
Zapietが返信しました 2023年3月30日

Hi Jason,

Thank you so much for your very kind words and amazing review!

It was my pleasure helping you this evening with the preparation times & cut-off time for your pickup orders.

If you have any other questions or assistance, please do not hesitate to get in touch.

All the best,
Jessica

編集日:2022年12月2日

This app is very comprehensive and impressive - and the tech support and customer service is world class. It's well worth the investment, and I'm super impressed with the detail that they've considered across the whole user experience. Very happy!

Big Bear Bakery
イギリス
アプリの使用期間:6ヶ月
Zapietが返信しました 2022年6月8日

Hi there,

It was my pleasure helping you set up our Store Pickup + Delivery app.

If you have any other questions or need any further assistance, please do not hesitate to reach out!

Best wishes,
Jessica

編集日:2020年5月7日

Very knowledgeable and friendly support staff. This app with the delivery rates app have made our lives so much easier.

Online Food Outlet
アメリカ合衆国
アプリの使用期間:6ヶ月
2021年3月19日

Great App. The customer service is great and it has a bunch of cool functionalities. Jess and Stephanie were very helpful. Would recommend.

Ginaelle’s Lil Shop
アメリカ合衆国
アプリの使用期間:6ヶ月
Zapietが返信しました 2021年3月24日

Both Jess and I want to thank you for the great review! It was our pleasure to be able to help you as a team :D

Kindest,

Stephane

2021年5月18日

I contacted support because we were having an issue with our site charging the delivery fee incorrectly. The help I received was exceptional and I learned more than I had originally intended. Thanks so much!

Deer Valley Danes
アメリカ合衆国
アプリの使用期間:6ヶ月
Zapietが返信しました 2021年5月27日

Hi there,

Really glad to hear we were able to solve your issues, but even more pleased that you learned more about our app along the way! It's our goal to help you get the most out of the app possible.

Best wishes,

Bogi

2018年9月3日

An awesome app that helps us offer both store pickup and local delivery to our customers. Sam and his team were instrumental in helping to resolve issues and customisations promptly and efficiently and were extremely patient to boot. 2 thumbs up! Would definitely recommend. :)

Lyng Seafood Asia
シンガポール
アプリの使用期間:6ヶ月
2023年7月27日

This is a great app. As a small business owner, the amount of apps needed to run your store to compete with the big businesses is beyond overwhelming and time consuming. So when you come across incredible customer service of an app that goes above and beyond like Diego from Zapiet did - it is life changing. I cannot thank him enough for all the help, amount of time he spent helping me and quick response to my emails for all the issues I was having setting this up. Thank you Diego - you are the best - Zapiet is beyond lucky to have you on board :)

LEAFF.green | A Division of MB Designs Inc.
カナダ
アプリの使用期間:6ヶ月
Zapietが返信しました 2023年7月30日

Hello Marla,

Thank you so much for your wonderful review!

It brings us great joy to know that you're enjoying the app and experiencing its positive impact on your business.

Your kind words mean a lot to us, and we're always here to assist you whenever you need support. 😊

Best wishes,
Diego

2022年9月23日

Simple and elegant solution for all your pickup, shipping, and local delivery needs. Fits my bakery's use case very well because of how adaptable Zapiet's application is. The customer service experience is also absolutely top notch -- I was able to quickly schedule a time to talk with an advisor (Stephane) who was able to fully answer all my questions regarding set up as well as send more resources related to how Zapiet might integrate with Shopify and other applications that I may need. Thanks so much!!

Indu Bakery
アメリカ合衆国
アプリの使用期間:6ヶ月
Zapietが返信しました 2022年9月29日

Hi Soni,

Thank you so much for the awesome review! It's always nice to hear such positive feedback from our merchants using Store Pickup + Delivery.

We're always there and always happy to help!

Steph

2021年1月22日

Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks!

Porter & Rye
イギリス
アプリの使用期間:6ヶ月
Zapietが返信しました 2021年1月22日

Hi Rosy,

I'm glad I could help you out today with configuring your store.

Please do not hesitate to reach out if you ever need anything else :)

Have a great weekend!

Flora

2021年4月12日

Used this app make an firewood store where customers can pickup from our various lumber sortyards. Pleasantly unexpected depth of settings, lots more features than I realized and exactly what we needed to get all our employees and contractors at the different locations up and running quickly--like notifiation emails to specific people based on which locations were ordered from. They really thought this through. And excellent support. I had one compatibility issue with another app and even though it wasn't Zapeit's fault, they got involved in the email thread and helped fix everything. Thank you!

Monticola Firewood
カナダ
アプリの使用期間:6ヶ月
Zapietが返信しました 2021年4月12日

Hi there,

So glad our app suits your store's needs—thank you so much for the lovely review!

We're always happy to investigate the issue and help as much as we can.

Let us know if there's anything else you need. 😊

Take care,

Marija