Zapiet ‑ Pickup + Delivery
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Absolutely love this app!
There are a few rough edges that take some time to configure and get used to, but the support team makes all the difference.
Sandy was incredibly helpful throughout the process; patient, knowledgeable, and genuinely willing to go above and beyond.
Highly recommend!
Hello there,
I'm so happy to read how much you love our app and support ! It has been a pleasure working on your store and ensuring that your settings meet your needs. Please do not hesitate to contact us if there is anything else we can assist you with.
All the best,
Sandy
Betty took ownership of our setup issue from the start. She resolved the matter professionally and delivered extra value in the process. A resolution-driven experience.
Hi Stephen!
Thank you for the lovely review! Happy I could assist with configuring your rates with Zapiet - Pickup + Delivery app. We’re always here if you need anything.
Best regards
Betty
Absolut herausragender Support, so etwas erlebt man heutzutage nur noch selten. Statt einfach mit einer schnellen Standardlösung abgespeist zu werden, wurde sich wirklich Zeit genommen, das Problem zu verstehen und individuell darauf einzugehen. Besonders beeindruckend war, dass sogar ein Anliegen gelöst wurde, das eigentlich überhaupt nicht in den Zuständigkeitsbereich fiel. Genau das zeigt echten Einsatz, Leidenschaft und außergewöhnliche Kundenorientierung.
Ein ganz besonderes Dankeschön geht an die liebe Jessica. Sie ist nicht nur unglaublich kompetent und engagiert, sondern auch menschlich einfach großartig. Mit ihrer hilfsbereiten, geduldigen und lösungsorientierten Art macht sie einen enormen Unterschied und ist ein riesiger Mehrwert für das Unternehmen. Solche Mitarbeiterinnen sind heutzutage unbezahlbar und bleiben definitiv positiv in Erinnerung. Vielen Dank für diesen außergewöhnlichen Service!
Thank you so much for your incredibly kind and thoughtful words, Dilara!
It truly means a lot that you took the time to share your experience with us. I’m so happy I was able to help you get the gift cards set up on your store and make everything work the way you needed.
At Zapiet, we always strive to provide support that goes beyond expectations, so hearing feedback like this is extremely rewarding. Your patience, kindness, and collaboration throughout the process made it an absolute pleasure to assist you.
Thank you again for your trust and support, we’re very grateful to have you as part of the Zapiet family!
If you have any questions or need any further assistance, please do not hesitate to reach out.
Cheers,
Jessica
I've been a customer for over 3 years now. I've had wonderful help and service up to this point, but the last few days have left me frustrated.
First, we discovered that our delivery dates suddenly were changed to include days we are closed. I fixed that issue.
Next day - no one could place a same day order or an order the next day for delivery even though we confirmed that our settings were correct. No one on the team seemed to know why it happened. They did a reset and fixed that issue, but failed to check to make sure everything else was working.
Yesterday we then discovered that the zip codes were not working for our radius of 20 miles. No one could place a delivery order. I reached out for help yesterday morning and kept checking back in - no response until 12:30 AM central US time. We went a second day with no orders.
That issue was fixed but then our delivery rate was returned to zero.
Why is it taking so long to get help? Why is the system going rouge? Why when one thing is fixed another problem is created?
Mother's Day is coming up and I fear our trusted Zapiet app will not be there to support us. I'm not sure what is going on over at Zapiet but I am deeply concerned.
Thank you for taking the time to share this and for being with us for over 3 years. I am really sorry to hear about your experience over the past few days, especially with such an important period like Mother’s Day approaching.
What you described is not the level of reliability or support we aim to provide, and I completely understand how frustrating it must have been to run into multiple issues in a row, particularly when they impacted your ability to accept orders.
From what you outlined, it sounds like a series of configuration or syncing issues may have occurred. While resets can sometimes resolve a specific problem, we should absolutely be ensuring that everything is fully tested afterward so that new issues are not introduced. The delay in our response time is also not what you should expect from us, and I am very sorry for that.
I have also escalated this to our development team to take a further look into what may have caused these issues and to help prevent this from happening again.
We will be reaching out very soon once our development team has had a chance to investigate further and review everything thoroughly.
Thank you again for your honest feedback. It truly helps us improve.
Jessica
Srivastav was very helpful in resolving the issue and was very quick and polite. Srivastav also provided a loom video to assist with correcting the configuration settings.
It's a shame that initially so much time was taken up by "Zack" the AI bot prior to being escalated to a person. It would have been a much better customer experience if I was directed to a person initially.
Thank you so much for the wonderful 5-star review and for taking the time to share your experience.
I’m really glad I could help resolve the issue and that the Loom video helped get the configuration sorted so everything is working as expected.
I also appreciate you sharing your feedback about the initial interaction with the AI assistant. We’re continuously improving it, and feedback like yours helps us make the experience smoother and more efficient for everyone.
If you ever need anything in the future, I’m always here and happy to assist.
Srivastav
I'm with this app for years for my store. The app works well for pickup/delivery options and the help centre is helpful. They also offer multiple languages, EN-FR for my store.
Hello S Lee,
Thank you so much for your wonderful words! I'm really happy I could assist you with the language setup. I also truly enjoyed chatting with you. Please feel free to reach out if you encounter any issues in the future.
Thanks again,
Rutvik
Works wonderfully and exactly what we needed. Had minor issues with set-up on my end (i had the wrong settings), but my support rep, Salaj, was wondeful. Super fast and friendly.
Greetings,
Thank you so much for the 5-Star review! I’m glad to hear the app is working exactly as you needed and that the inactive app issue was quickly resolved. It was a pleasure assisting you, and I truly appreciate your kind words about the support. We’re always here to help ensure everything runs smoothly for you.
Warm Regards,
Salaj
App works but could be better. In-app chat support works but response time could be improved. We faced some issues that kept repeating itself even after several fixes. Support and development team (Rutvik) ended up fixing things on their side after being escalated. Happy to keep using the app for now.
Hello Icon,
Thank you for your valuable feedback! I'm really glad I could assist you in resolving all your issues. Please don't hesitate to reach out anytime in the future. I'm always here to help!
Regards,
Rutvik
This app does exactly what it promises. The front-end display looks clean, clear, and professional, which is a big plus for customers.
What really stood out for me was the support. We accidentally broke something on our end, reached out, and got help almost immediately. They even logged into our store and fixed it for us — the whole thing took under 30 minutes. The chatbot is actually useful for quick issues too, and when the problem was more technical, a developer jumped in right away.
Overall: solid app, great UI, and genuinely impressive support.
Thank you so much for the detailed and thoughtful review! I’m really glad to hear the app is delivering what you expect and that the front-end experience has been a plus for your customers. We truly appreciate you taking the time to share your experience. Thanks again for choosing Zapiet – Pickup + Delivery, and we’re always here if you need anything further!
Warm regards,
Srivastav
Betty from Zapiet support team quickly resolved an issue I had been having with Zapiet and Shopify delivery rates. The problem was resolved quickly, correctly, and she even helped with another update I had been trying to do for our checkout.
Hi Alyssa!
Thanks so much for the great review! I’m glad I could help with the rates issue. Don’t hesitate to reach out anytime you need a hand.
Best regards
Betty
