Omtaler (1 465)
Raffiner
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Etter vurdering
María was incredible - she was able to answer all of my questions and fix issues that I was unable to fix on my own. She was very responsive. I give her 10/10 customer service!
Hello!
Thank you for your kind words!
It was a pleasure chatting and assisting you with your store today :)
We are always happy to help, should you need anything down the road do not hesitate in reaching back!
Best,
María
Several issues that I can't seem to get any support for. Days between replies or sometimes no response.
App continues to degrade. Someone at shopify needs to step in. They have to fix the issues or be removed. Countless hours of time wasted dealing with them and errors in orders they create.
Third request for support as the app keeps going down. It takes days if not weeks for a response just to be told "we don't see the issue."
Last chance to save me as a customer before I delete your poorly supported app.
Hi Lady Glaze Doughnuts,
I'm really sorry to hear of the experience you faced trying to get support from my team. Since the start of COVID-19 crisis we have been hit hard on the support front. Only a couple of weeks ago we was a super small team of six people, with an average response time of 2-3 hours.
Since then everything has changed.
We are now a team of 20 and are still actively recuriting. With the aim of getting our response times back down to the best in the business.
I'd love a second chance to show you what Zapiet is made of and how positive the experience can be. Please feel free to drop me an email on andy@zapiet.com and we can arrange a time to hop on a call and discuss further :)
Speak soon!
Andy
I got a really nice support from Zapiet and Sebastian! He help me set-up an advanced local delivery set-up, to do deliveries in different zones on different days!
During the current crisis we had to make a rapid transition from full restaurant to home delivery / collection. This app offered exactly what we were looking for. Most importantly, the support provided by the team has been some of the very best support I have had. Well done
L'application fonctionne très bien, j'ai eu quelques soucis à l'installation et le service technique m'a procuré une aide très rapidement et a réglé tout mes problèmes!
Bonjour Audrey,
Merci beaucoup pour votre avis
Nous sommes contents d'avoir pu vous aider.
N'hésitez pas à nous contacter si vous avez besoin d'autre chose !
Flora et Stephane
When this app goes down or has issues, sales cannot go through. it happened once in the past, and now a second time today with a server issue. If it happens once, i can understand but a second time with the same problem is not reasonable for something that stops sales if it doesn't work.
Hi guys,
We are sorry for any inconvenience caused by the server issue we experienced.
As soon as we became aware of the issue we immediately began working on a fix and we made sure to keep in contact with you directly throughout.
We informed you at the time that your ability to make sales was not affected and we reprocessed any orders that were impacted. We take any amount of downtime very seriously and are constantly improving our systems to ensure this doesn’t happen again.
Kindest regards,
Charlie
There are limitations to the app such as not being able to isolate a collection for specific delivery dates only. There's workarounds but they are pretty buggy. BUT, there is a lot of good about this app. Plus, the support team is super helpful and very accessible. The awesome support bumped my rating!
Hey there,
Thank you for your review and honest feedback regarding the app!
We love that you shared your opinions with us as we are constantly working on improving the app's existing functionality as well as adding new features.
We have progressed by leaps and bounds in the past year since the pandemic hit so we're proud that you had a great experience with our support team : )
And please be assured your feedback is duly noted and we will look at how we can improve the product-specific delivery availability for future!
Best wishes,
Bogi
We have had some minor issues to sort out to go live, but they have a great team that works hard to help you get set up and running.
We found this app to fit the specific needs we had for our store to do local delivery and make pickups available. We breakdown delivery charges by zip code and used Zapiet's Delivery rates by zip code app to make that work. We had an issue because of a misconfiguration (missed a setting) and local delivery wasn't working, but Bogi helped out and went back and forth with us to resolve the issue and answer other questions we had. There was a slight delay, this was at the start of all the covid lockdowns and I kind of expected as such. We did have one feature that seemed to work in the last version, that was changed in the most recent version, but the app is very well made and thoughtfully put together. Thanks guys.
The App is very functional, and covers a lot of the surprising gaps and frustrations with Shopify.
Support team for Zapiet has been helpful many times for us - Jessica today was fantastic and went beyond her Zapiet scope to make sure I found solutions.