Omtaler (1 465)

Samlet vurdering
4,8
Antall per vurderingsnivå
  • 88 % av vurderingene er 5 stjerner
  • 5 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 5 % av vurderingene er 1 stjerner
5. oktober 2018

I love this app! It is great, and easy to use. The support team is great at quickly resolving any issues I have setting it up as well! HIGHLY Recommend!

Wakanda Kava
USA
7 dager bruker appen
17. mars 2022

Strongly recommend it to someone who wants to run an online store seriously. 1. Very clear instructions/ user manual provided, Not only general instructions on setting up the app but also a lot of details that will be encountered in use. 2. Their customer support is responsive and able to provide effective solutions 3. This app offers a lot of functionality which is presented by a clear, easy to use module

SJS Bento
Singapore
7 dager bruker appen
Zapiet svarte 18. mars 2022

Hi Rick,

Thank you for your review! It was my pleasure to work with you on configuring your products for pickup/delivery.

Best wishes,

Bogi

3. august 2017

Awesome people make awesome things. The guys behind this app are super beings! attentive AF when i needed help, even adjusted an issue my theme had with configuration at the beginning! above and beyond really.. It does all that it says and is described to , and so i super recommend if that's all that you need. One of the things that was a pleasant surprise was the app can create a radius for deliveries (saved me from needing to get the easy lockdown app) - but it does not let you set inventory limits. So you won't actually see the app live on my site if you go.. - STILL AWESOME :)

Ocdeli
USA
7 dager bruker appen
14. september 2019

App is great when it works. We have had major issues this weekend with non-existent support to boot. Confirmation emails from the app are no longer sending and the OnFleet integration doesn't seem to actually work. This was our original choice for delivery but I guess we will be looking somewhere else.

Crave Cookie Company
USA
7 måneder bruker appen
Zapiet svarte 18. september 2019

Hi Trent,

Thanks so much for your feedback and apologies for the issues you faced this past weekend.

We experienced a small issue with our Onfleet integration on Saturday evening which caused order processing to be delayed. Thankfully our team was quick to resolve the issue and our system caught back up to speed rapidly.

I see that you still have the app installed and that your orders are flowing through perfectly now, which is fantastic!

Should you ever have an urgent issue like this again, please feel free to call our emergency number on +1 (718) 568-5560.

Thanks for your continued support :)

Andy Cargill
Founder of Zapiet

7. november 2019

Really wish I could love the experience so far. Unfortuntaely I have not been able to get assistance or even a response ...

I love the concept of it but I really am frustrated

SHCreationsJA
Jamaica
6 måneder bruker appen
7. november 2018

I cannot say enough good things about this APP! The support I have received is outstanding, and the cleaness and functionality of the App itself is second to none!

To be able to offer both instore and delivery will potentially double our sales, well worth the price!

Good on you Zapiet, well done!!!

Westridge Meats
Australia
7 dager bruker appen
1. april 2021

Incredible app. It is loaded with a ton of features and if set up correctly will make you a happy business owner. Some useful features include more than one delivery radius, custom error messages, icons or radio list selections, shipment arrival dates, cutoff times, etc. Check out how well it works on our www.miflavour.com website. Hint: Don't bother trying to set up the app by yourself. I have coding experience and it was overwhelming for me to figure out all the features by myself. As soon as you download the app, reach out to their customer service for a ticket and they will assign a service rep for you to work with. He/she will help set everything up per your needs. There is no limit on how much support you need. They are quick to resolve any issues or answer any of your questions. Our rep, Stephane, has been fantastic to work with. A+

miFLAVOUR
USA
7 dager bruker appen
Zapiet svarte 3. april 2021

Hey there,

Thanks a lot for the very kind review!

We are here to help you as your business grows.

Never hesitate to reach out with questions or for assistance :D

Stephane

21. mai 2021

I can't say enough amazing things about the customer service I received with Zapiet. Marija has gone ABOVE AND BEYOND with helping me get my store setup correctly with their app.

fsbulk.com
USA
7 dager bruker appen
Zapiet svarte 24. mai 2021

Hi there!

Thanks so much for the amazing review! I really enjoyed helping you set up your store and making sure everything works according to your needs.

Let us know if there's anything else you need—we're happy to help.

Take care,

Marija

10. januar 2023

Jessica is incredible and went above and beyond with her service. Honestly it was the best customer service experience ive ever had! Attentive, thoughtful and incredibly helpful. She's amazing!

Supermoon Bakehouse
USA
7 dager bruker appen
Zapiet svarte 13. januar 2023

Thank you so much for you very kind words and amazing review Aron.

It was my absolute pleasure helping you with our buy online pickup in-store app.

If you have any other questions down the road, please do not hesitate to send us a message.

All the best,
Jessica

Redigert 15. oktober 2020

After a few snafus with their contact form and calendar, I was able to get in touch with this company and they were very helpful. Sebastian walked me through setting up everything my company needed and was very patient. Thank you Sebastian!

NYC Fireplaces & Outdoor Kitchens LLC
USA
7 dager bruker appen
Zapiet svarte 13. oktober 2020

Hi there,

Thanks so much for your feedback. I absolutely understand your frustration, and I’m sorry for this.

We have investigated the reason why we missed your free setup call, as this is highly unusual. Actually, this is our first missed appointment! It appears that our system that automatically synchronizes with our team’s schedule allowed you to book a time that wasn’t actually available.

We have already implemented a fix so this issue doesn’t happen again.

I am super excited to work with you to get your store set up. I have reached out to you via email, and I will call you during your business hours today.

I look forward to speaking with you soon :)

Kindest,
Sebastian