Zapiet ‑ Pickup + Delivery
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Omtaler (1 531)
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Etter vurdering
The support response times for this application with our team have been horrible.
The service team seems to all run in EU time and have zero bandwidth to provide support in NA hours. We've tried calling or chatting even in EU hours and they do not answer, pick up the phone or reply in a timely manner. We had one call back last week and now they've disappeared...
For now,... a lot to be desired. HIGHLY UNRESPONSIVE.
Hi there,
Thank you for your feedback.
I am really sorry to hear that you had trouble getting in contact with our support team.
We do have team members in the NA time zone and while we are normally highly responsive on our live chat and phone support, these support channels have become increasingly busy in the run up to Christmas which unfortunately meant there was some delay in responding to queries.
I reviewed your ticket and it appears that my colleague Robert called you and is helping you to resolve any outstanding issues.
We hope to provide you with a better support experience going forward.
Kind regards,
Ronan
I understand that due to the current climate, support staff is overwhelmed. We have had nothing but issues since we installed the app and very little service to help fix the issues. We recently designed a new theme for our store and the integration with Zapiet was unsuccessful. These apps must offer phone support to resolve issues! An email exchange is far from helpful.
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *
Hi Elegant Affairs Caterers,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.
We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet
Zapiet support team are efficient and friendly, happy to help no matter the issue. Thank you so much!
Hi there,
Awesome feedback about our support team, thank you! We do our best :)
Best wishes,
Bogi
5/5 great service !!!!!! A lovely chat support is so nice to have when building a site. 10/10!!!!!!!!
Hello Albin,
Thank you for your lovely words. It was a pleasure to assist you in the creation of your site !
Don't hesitate to reach back, if there is any more settings you need us to configure
Have a great day,
Sandy
From other similiar apps we were having bugs with, Zapiet saved our store and were really easy to get ahold of the english speaking customer agents who helped so fast and you can reenter the chat whenever if another question arrises. I am located in Colorado so I wasnt sure that this UK app would be the best choice. So far, its exactly what we wanted after torubleshooting so many other ones
Hi there,
It's been a great pleasure helping you with our Zapiet - Pickup + Delivery app and setting up your rates.
If you have any other questions down the road, please do not hesitate to send us a message.
Thanks,
Jessica
The after sales support from the staff at Zapiet was first class. They were so quick and helpful, and fixed my issues in no time at all. This app has transformed our online presence, and allowed us to introduce home delivery to our customers in a timely and efficient manner. Cheers team!
The best App for Delivery and Pickup. Managed to set it up in less than 1 hour. Has a lot of options like limiting no. of deliveries per day. Worth the price!
Customer support is also very fast, competent and friendly. Keep up the good work.
I'm so disappointed.
Their service level is so poor.
it takes them 3-4 days to answer questions, they are very unavailable.
Too bad .. because they have good features.
Hi Sela,
Thank you for your feedback.
I have now resolved your outstanding issues and responded to you via your ticket.
I would like to apologize for the delay in getting this resolved, I reviewed your ticket and I can see that you responded almost 2 days ago.
Our support team has been busier than normal in the run up to Christmas and our response times have increased above our usual "less than 24 hours" and for that I am truly sorry.
I look forward to providing you with a better experience going forward.
Kind regards,
Ronan
Zapiet made our retail integration for local delivery and local pickup much easier. Jessica from Zapiet was incredibly knowledgeable and quick to help us tweak it for our use case.
Thank you Chris for your lovely words and review.
It was my pleasure helping you today to tweak our Store Pickup + Delivery app.
If you have any other questions down the road, please do not hesitate to send us a message.
Cheers,
Jessica
Had an issue and zapiet fixed it. Called me frantically to apologize. This means everything as a small business owner. If they can resolve small bugs they will have (5) stars.