Zapiet ‑ Pickup + Delivery
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Omtaler (1 606)
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Etter vurdering
This app is great for adding store pickup and local delivery capabilities. Customer service was also great when I struggled understanding something or how to change different settings regarding delivery rate, delivery location, etc.
Thanks!
Hi Bill!
I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm absolutely thrilled to hear that our support has made a positive impact and that you're finding Zapiet Pickup + Delivery so helpful for your store.
If there's anything else you need, don't hesitate to reach out. We're always here and ready to help!
Thanks once again for the review; it really means a lot to me. 😊
Leo
This app has been great for what our store needs. However, there were a large amount of frustrating bugs that kept on appearing after install, which were only found after customers sent messages being unable to checkout. I would rate the app lower because of that, but Sam has provided impeccable customer support in fixing all of these issues ASAP. An app like this is extremely complicated from a technical perspective, so bugs unfortunately can not be avoided!
Use this app regardless, and know that their technical team is there 24/7 to jump right in and fix anything. Short of Shopify creating their own seamlessly integrated solution, this is the best option. I did compare this app to another competitor's app that was priced much lower, but you definitely get what you pay for here. Beyond Zapiet's A++ customer support, the back end UI is intuitive, clean, organized and user friendly. The other competitor's app felt clunky, unorganized and broken. Spend the extra money, it's worth it.
We are incredibly impressed with the support we received from Sebastian! He quickly identified and resolved the issues we were experiencing with our delivery and pickup options through Zapiet. His extensive knowledge and speedy service made a world of difference. Throughout the process, he made us feel completely at ease, handling everything with professionalism and efficiency. If you ever need assistance with Zapiet, Sebastian is the person to go to—truly top-notch service!
Hey Monique!
Thank you so much for the kind words! It was my pleasure assisting you with your store's delivery and pickup options. Working with such a patient person is always a treat! We'll be here in case you need anything in the future.
Have a good one!
Sebastian
Jessica was so helpful. She went above and beyond.
Thank you Tim!
I'm thrilled to have assisted you in integrating the Advanced Shipping Rules into our Zapiet - Pickup + Delivery app smoothly; ensuring the accurate display of rates at checkout is crucial for a seamless user experience.
If you have any other questions down the road, please do not hesitate to send us a message.
All the best,
Jessica
We have used Store Pickup + Delivery to deal with some custom shipping scenarios beyond simple store pickup. Customer and dev support has been fantastic on several occasions when we've had to make changes outside of the usual app parameters.
Hi David
Thank you for the kind review for Store Pickup & Delivery.
It was good working with you to find a solution for the store. Our team is always happy to help where we can.
If you need anything else in the future you know where we are!
Jayne
Wonderful app with many many options to tweak and fine tune and an amazing support team. Highly recommend!
Hi there,
Thank you so much for your kind words! It was a pleasure helping you set up our pickup + delivery app on your theme :)
If there is anything else we can help with, please do not hesitate to reach out.
All the best,
Clemency
I want to extend my gratitude to Jessica from the Zapiet support team! She resolved my issue quickly and efficiently, taking the time to walk me through each step to prevent it from happening again. Her professionalism and responsiveness made a real difference
Hi Abdelrani,
Thank you very much for taking the time to update your review!
It was a pleasure chatting with you and getting our Zapiet - Pickup + Delivery app up-to-date and running the latest version to ensure the best performance, stability, and that you have all the latest fixes & features available to you and your customer's.
If you have any other questions down the road, please do not hesitate to send us a message.
Warm regards,
Jessica
I just wanted to give a kudos for great customer service for both Klaudia and Herman :) They are great! Always there to assist if we have question about the App :) Keep it up guys!
Hi there,
Thanks so much for leaving your feedback and for been a long time supporter of the app!
I am really sorry to hear that you have been facing issues recently. I just wanted to let you know that I have received your support ticket, fixed your isolated issue and have sent you a reply with further details.
I look forward to receiving your response shortly :)
Thanks again,
Andy
Very useful for its calendar. You can choose order preparation time and be sure your clients get their orders just the right time. Works well! Also goes well with Zapiet Delivery Rates
Hi there,
Great to hear you're making the most of our calendar and preparation time feature! Thanks very much for leaving us a review :-)
Best wishes,
Bogi
We ran into an issue with this app that prevented customers from checking out. I messaged support and their response was almost immediate. I was on the phone resolving the issue within minutes. Shout out to Klaudia who went above and beyond to make sure I was completely satisfied.