Zapiet ‑ Pickup + Delivery

We have been using this plugin for a couple years as it is the only option that suits our unique needs. When it works, it works great. The problem is it goes through waves of not working. This has only become worse in the last few weeks.

Support is slow and they never take ownership of the faults in the app. I have provided evidence and shown how I have replicated issues that customers have had and will still receive feedback such as:

"It looks like the customer is doing ...." or "Shopify doesn't let us..."

It is obvious that the majority of issues stem from their servers being overloaded and lagging.

This app is responsible for significant losses in income for our business in the last month and we have chosen to wear the costs of converting to a different platform just to avoid using this app.

This app is awesome. It met all of my needs for setting delivery area, price minimum, and set specific delivery needs.
However, their customer service is hands down the best I have experienced. I have not been let down once from any of the Zapeit team but am consistently and pleasantly surprised each time that I chat with them as they help improve my shop with their recommendations as I go. Thanks, Zapiet team, you guys rock!

UPDATE 21st October 2021 - I'm so impressed with the support available on this app. Lisa has just spent hours patiently walking me through my shipping rates and dealing with my lack of knowledge! All my issues have been solved and I couldn't recommend Zapiet more. Thank you! This app does everything I need it to do, it's brilliant, especially the delivery date picking option! I also can't rate the customer service highly enough. Just spoke with Chloé and she's resolved all my issues quickly and easily, and updated my app to the latest version so now its working perfectly!

This app solved my online orders issues - click and collect with preparation time, home delivery with preparation time and multiple area zones based off postcodes, and shipping options for selected products. The team at Zapiet were super helpful in giving me advice and assistance in getting it to function as I wanted on my theme. Really thankful I came across this app and I would recommend it if you have similar requirements and need some help along the way.

A+ support; Sam has been really helpful when adjusting CSS code, and the team have been really responsive to our queries.

We use this app to schedule pick-ups at our mobile grocery store, which has several stops throughout the week. It allows for plenty of personalization (language, appearance) and has plenty of flexibility in setting lead times, restricting future orders etc. The best part is the quick customer service. I've reached out several times and have always received a prompt and thorough response. Jessica, Marija, and other Zapiet staff really do a great job.

Uso esta aplicación para agendar pedido de los clientes y es muy fácil de implementar, y cuentan con muy buen chat de soporte ante cualquier problema.

Love the app, simple and easy to use. Especially when you have excellent customer support from the chat. SANDY walked me through various changes and even sent me a hand drawn diagram showing me how and why edits needed to be made. Thank you Sandy!

The Team at Zapiet have jumped on board and helped me out with issues on our website again & again. they are extremely knowledgeable and helpful when they are assisting you with your issues. The app itself is extremely good, easy to use.
I do recommend the app.

Zapiet’s Store Pickup + Delivery app has allowed us to offer a much wider array of products and services to our customers. Having the app running on our website when the pandemic hit saved our business. With only a couple quick configuration changes, we were able to seamlessly transition to curbside pickup & expanded local delivery - successfully moving the bulk of our business from our retail storefront to the website, overnight. Zapiet’s tutorials & help center are great for setup and troubleshooting, but in addition to these comprehensive resources is an excellent support team. They are quick to respond, incredibly knowledgeable, and happy to help. I’ve had the pleasure of receiving assistance from Sebastian on their support team on multiple occasions. He stands as an example of the best in customer service out there. He has not failed in solving each of my issues quickly and completely, even going above and beyond to assist with customizations for our particular business’ needs. While I think the app is an essential expansion of Shopify’s offerings for any business, my support experience alone would have me recommending the app. This is a development team keenly focused on their users’ satisfaction and success.