Zapiet ‑ Pickup + Delivery

We've been using this app for about half a year now. There are still some limitations to the app (as with all apps) but overall, it has been very useful for our business and it's great that the team behind the app is working hard to roll out updates — we really hope they can figure out a way to include the delivery/pickup date on the Shopify packing slips and also allow us to choose a longer pickup/delivery window (currently it only allows a slot frequency of up to every 60 minutes). A special thank you to Ismail Raji (Senior Merchant Support), who has been very helpful and fast in helping us sort out some issues.

This app is really good, all the support staff are super friendly and Maria the support assistance was amazing and helped to solve the problem immediately.

Marija Belina availed an exceptional level of customer service and professionalism & as well as resolving my issues, she educated & walked me through the issues with the App that I was struggling with. She is an absolute credit to the company!

I am a local business with a new business model, because of this customization is almost inevitable.
I have had the best support from the whole team at Zapiet, Robert, Ismail, Sam & Sandy.
I would recommend this app over anything else out there for the support, clear explanations and continuous follow up to all requests.
Try it, you wont be disappointed!

I compare this app as i compare an android phone to an iphone. This app has every function and they are still adding more. It is versitile and can be adapted to your needs. Their customer service is fast and very helpful. I would like to see a fixed price for long term users, as it can be seen as expensive long term. Highly recommended.

Jessica on support was amazing. Helped me in less than 10 min cannot say enough about how pleased i am with the support

clemency on customer support chat was so great... the app didnt do exactly what I needed for one thing and she was able to find a workaround... and worked around it with me! she even took on some of the work herself so it we could get it resolved quicker. she made sure all of my issues were fixed, and dindt rush to get off of the chat with me until they were! the same goes for jessica... I had a separate issue and she was so patient, making sure all of my issues were resolved and everything was working smooth.

This has been a total lifesaver for our store. Since installing the team in support have answered any question raised. The system works great, and with a successful busy checkout, it keeps up with the volume of sale. Shopify had an issue and Support at Zapiet sorted the issue by their online chat - OUTSTANDING SERVICE !!!!!! Hats off to the team your amazing - keep developing it as much as possible - HIGHLY recommend.

Just started using this as we are building out a site and support and tutorials have been OUTSTANDING!!

Special thanks to Stephane for his great customer service and help. Very pleased. H responded in a timely manner & also provided a very helpful article for further assistance.