Recensies (1.463)

Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 88% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 5% recensies zijn 1 sterren
8 mei 2015

If I could give this app 300 stars I would! We have had issues with our calendar/date picker app since it was installed a few years ago. Pickup orders account for a high percentage of our orders - and it was challenging to capture the information accurately - resulting in lost sales. Enter Andrew with this amazing app! Not only does the app far exceed our expectations, the high level of customer service Andrew provides is second to none. I highly recommend this app!

juice. Nashville
Verenigde Staten
4 maanden gebruiken de app
Bewerkt 20 november 2020

Hello I had some issues with the support for the delay in solving an issue with there app , but finally, they were in contact with me again and solved the problem .actually it is a good app and you have to make sure that you understand all the features well since with support sometimes it might take longer than usual to get an answer but overall I recommend this app

www.Redplate.es
Spanje
3 maanden gebruiken de app
Zapiet heeft geantwoord 24 november 2020

Hi Albert,

Thank you for your feedback, we really appreciate you taking the time to leave a review.

I would like to apologize for the delay you experienced in receiving support, we had a very busy week where the volume of support tickets increased in the run up to the holidays, this resulted in slower response times. After some great work by our entire team, we have now cleared the backlog of tickets and our response times have returned to normal.

I look forward to providing you with a better experience in the future.

Kind regards,

Ronan

16 januari 2020

The app is great and the customer support is absolutely amazing. We were using another Local Delivery app that now seems so rudimentary after using Zapiet Store Pickup + Delivery. Ismail is fantastic. Incredibly knowledgable, fast to respond, very helpful, and super easy to work with. Plus, the Knowledgebase provided is awesome and easy to use.

The Home Bakery
Verenigde Staten
4 dagen gebruiken de app
5 januari 2023

I am a new user of Zapiet and less than 24 hours in, I am THRILLED. Beyond the fact that it provides me (a small business owner) with capabilities that Shopify does not, I needed help and Jessica (customer support) got online with me and took over - fixed what I was doing wrong (my lack of understanding, not an issue with the app), but she also taught me what went wrong so I can be self-sufficient. I am so pleased and this app is going to make a real difference to my business in 2023. Thank you!

All Things Tea Inc.
Canada
4 dagen gebruiken de app
Zapiet heeft geantwoord 13 januari 2023

Hi Susan,

It was my absolute pleasure chatting & helping you today with our Zapiet - Pickup + Delivery app.

Please do reach back out if you have any questions or need any assistance.

Thanks,
Jessica

28 juli 2017

This app works great. We have several items that are available for store pickup only and some items that are available online only. This app allows us to quickly and easily customize which items are available for each service. We changed themes and this app was no longer working, opened a ticket with Zapiet and they quickly found the issue and got it resolved for us. Was a theme issue and not an app issue.

Highly recommend - plus great customer service. Thanks guys!

Purepatio
Verenigde Staten
4 maanden gebruiken de app
9 november 2016

We were looking for something more robust than the Shopify standard shipping features to be able to provide customer pickup, local delivery, and shipping that is easy to manage as well as efficiently communicate these options with the customers. Fortunately, we found the Zapiet Store Pickup + Delivery app that provides the exact features we were looking for. The support staff, specifically Sam, always responded very quickly through both chat and emails. Sam also worked directly with us to make a few revisions in the app features relative to our needs. Excellent support and follow-up communication during the complete process. Highly recommend!

Carade
Verenigde Staten
4 maanden gebruiken de app
10 juli 2022

I use this app to help a lot of local pick-ups and delivery businesses. I really
like how it does y, it would be nice if it did z better

lalarr PICK
Maleisië
3 maanden gebruiken de app
Zapiet heeft geantwoord 12 juli 2022

Hi,
Thank you for leaving us a review! I'm glad you are liking the app so far. If you have any suggestions on what you think we can do better, we would love to hear them! Please get in touch with us on support@zapiet.com.
Best wishes,
Bogi

23 januari 2019

Very bad customer services still waiting for a respond and nothing. I dont know why they don't answer in the chat

Go Get It Fit
Verenigde Staten
4 maanden gebruiken de app
5 juni 2020

This is our second site we have installed this app and it's working without any issue. Great app and amazing support. We wanted some customisation and Andy and his team made it work like a charm! Thank you guys! Keep up the good work.

smartplaceonline
Bulgarije
4 dagen gebruiken de app
23 maart 2017

This app perfectly fits my requirement and this is an only and the best solution for stores need to manage complicated pickup and delivery schedule. More than that I am very happy with their customer service. Andrew even helped me out to solve a minor conflict with another app from other vender. FIVE STARS!

Another Art Shop
Verenigde Staten
4 maanden gebruiken de app