Zapiet ‑ Pickup + Delivery

We used this app since May 2020. In November we started having a lot of issues. Zapiet uses tags for orders. These were missing off some orders and and missed by our staff so customers didn't receive they order which got us bad reviews. The limit on how many deliveries also stopped working. After seeking help from Zapiet they informed me that we was on an old version and they would upgrade me. After the upgrade we were still having issues so swapped to a diffrent delivery system. Zapiet should be upgrading customers now and again and not leave them in the dark. Such a shame because the app was brilliant from May - Oct.

We used Zapiet in order to provide our customers with the possibility to select their preferred time slots and dates. Whilst we had a few teething problems regarding how the app integrated with the different elements of the website, these were resolved. Our main point of contact was Ronan who is always extremely helpful, lovely and also goes above and beyond his remit to support us at all times!

I operate a local bakery that will not be shipping products. We are becoming the first bakery in our market to do an extensive delivery program. This app has easily allowed me to modify the Shopify platform to meet me specific needs. The features of the app allows me to choose what products are in-store pick-up only versus in-store and delivery, determine various ways to restrict delivery, while allowing the customer to pick dates and time slots for pick-up or delivery. This is a game changer app for our industry.

A great app, for Pickup and Delivery. Awesome customer care, is always very responsive and helping in solving the problems. Cheers!

Thank you! We like the customer service when it is prompt and the many options for pick up and delivery;

Awesome app! Very easy to work with the app developer and he helped getting it all setup and working to my satisfaction. I like that he's continually developing and enhancing it! Really recommend this app if click & collect is something you'd like to do with your Shopify website

The App has helped us launch Curbside & Delivery services on the fly during the pandemic. We started using the app in April 2020. We've run into lots of issues with it, particularly for customers at checkout, and it has taken a lot of work to repair. Since Zapiet doubled their support staff in May, they have been very responsive to our issues and have helped us resolve nearly all issues. Staff are always friendly and eager to help via email. We are hopeful things are close to running much more smoothly to make these services more manageable for us. Thanks Zapiet team.

i had an issue with their date selector design because was confusing, an unnecessary problem that could be avoided. anyway in the end staff was helpful and they sorted it, app is good and unique in its kind for shopify, a bit more effort from customer service would make things great. overall im satisfied with the app

Melissa did great today. She was very fast and resolve their issues immediately. She was very easy to communicate with and we appreciate everything she’s done for us.

I purchased this app to be one of the foundation elements of my online business, with zip code verification and local delivery as my main focus of use. Unfortunately I will likely have to figure something else out as their customer support is awful/unresponsive and the app does not seem to work with my (paid) theme, even though they have a widget for it.

Initially the CS was slow but eventually responsive with a smaller issue, though I had to answer questions in order to get moved on to a "specialist" that could help me. I was supposedly moved on to this "specialist" 5 days ago and have heard nothing back. 3 days ago I saw that despite the app having a specific widget for my theme, it is causing my ENTIRE CHECKOUT to stop working. Even after I removed the app, I STILL had to go in and delete code. Then when I re-installed it (and was re-charged $ for it, which also needs to get handled now) none of the installation happened, and it all had to be done manually. Throughout this entire process I have heard nothing from support. I called the phone number in the support email and all it says is that Zapiet is "closed."

This is incredibly sketchy and understaffed at best, and is a complete rip off at worst. I'm disappointed in Shopify as well, as this was one of their recommended apps.

Don't waste your time and money.