Zapiet ‑ Pickup + Delivery , 1.426 recensies
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Excellent service à la clientèle! Très rapide et efficace pour régler les problèmes. Bonne accompagnement dans toutes les fonctionnalités possibles. Je recommande.
Bonjour Sarah,
Ce fut un plaisir de vous aider avec les différentes fonctions de notre application ; obtenir notre widget sur votre site, supprimer un code/app en conflit, les notifications par courriel, etc.
Si vous avez d'autres questions, n'hésitez pas à envoyer un message.
Merci,
Jessica
Das einzig Gute ist der Live Chat. Es soll 29$ Dollar kosten und wir benutzen eigentlich nur 20% Der App, weil der Rest unbrauchbar ist. Nur Englische Sprache verfügbar. Adressen werden nicht als URL hinterlegt, weil es nicht möglich ist sagen die Mitarbeiter. Wir können eurer App benutzen, wir müssen alles umbauen und wenn man beim Umbauen nach Hilfe fragt, wird einem geanwortet " Das ist nicht möglich " Kundenservice geht anders.
Hi there,
Thank you for your time on live chat earlier.
As we discussed on chat, all new features require careful planning, development and testing in order to ensure the stability of our app which means we cannot develop features overnight.
I have created feature requests with our development team for your requested features, they will review and consider the request and if these features are deemed appropriate for our app they will be developed in due course.
If you have any other questions, please do let us know.
Kind regards,
Ronan
Could never get app to work support seems to be non existent with this company or person or what ever it or they are. But they need to hired someone or stop offer this app on this platform if they can’t handle it waste of time
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *
Hi 4everKeepsakes,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April.
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.
We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet
App looks great on the site but doesn't actually work. When customers select in-store pickup or local delivery, they are only given shipping as an option. Have been trying for over a week to get help from support but I have received no response from the developer nor have they responded to the Shopify Expert who is trying to help me get this installed and working.
Hi Franscakeandcandy,
I'm Andy the Founder of Zapiet. I'm super sorry for the delayed replies you've had from my support team. We have just been inundated with merchants needing our help recently and are trying our best to reply as fast as possible to everyone.
I am sure I can resolve your issue promptly and you'll be loving the app again very soon!
I will send you a personal email within the next couple of minutes :)
Andy Cargill
Founder of Zapiet
www.zapiet.com
If you have more than 1 language in your store don't even bother installing this. 2 guys (Luke and Sandy) were stating that we can change the text 'shipping location' to 'pickup location' but were unable to do so because of incompatibility with our translation app. After switching to another compatible app and after a week long going back and forth through 25+ emails, Ronan (as probably more experienced guy) stepped in and clarified that it is not possible with the following response: it appears that my colleagues were a bit confused about the limitations of the translations API. What is funny and mostly why this is 1 star is that he completely disabled the app on the theme we were working on immediately after sending that email. Really sneaky.
Hi Filip,
Thank you for taking the time to leave a review, we appreciate all feedback.
Again I would like to apologize for the confusion about the locale files, I have ensured that the whole team are now aware of this to avoid any confusion in the future.
I would also like to assure you that I did not disable our app or any of its features after our conversation.
I take great pride in assisting our merchants and I would never do something intentionally that would negatively impact a merchants store.
I have reached out to you via email in the hopes that we can arrange a call to further discuss this.
I hope to hear from you soon.
Kind regards,
Ronan
Stephanie did an excellent job helping to sort out some issues we were having with multiple locations. Great customer support and service.
Thanks for the lovely review!
It's always nice to see our merchants giving such wonderful feedback on not just our products but our teams as well
-Steph
I used this app to offer in-store pickups. Unfortunately this app interfered with my "Envy" Theme and didn't allow my clients to click-through "place an order". In this time I occurred a lot of abandoned carts. I do believe this app works, however, it did not integrate with my theme and had no error message, i just backtracked to installing this app, then things went back to normal.
What an amazing customer support! Whille setting it up, I felt like I have my own development team sitting next to me.
Hello Burak,
Thank you for these lovely words ! It was a pleasure to help you configure our apps ( Zapiet - Pickup + Delivery and Zapiet - Rates by Distance ) to match your needs. I'll be there if you have any more questions.
Thank you,
Sandy
Best thing about this app is the support. These guys want you to be successfull and care about the customer. Pre sales, they listened to every question I had and walked me trough my product integration. Clean app. Easy to use. Gets the job done and was developed well.
Hi there,
Thank you for such a great review!
Our team takes pride in our work and genuinely wants all of our customers to succeed!
We are glad you got the support needed and that we managed to guide you through with your product integration with our Store Pickup + Delivery app.
Please reach out to us if you require further assistance in future!
Kindest regards,
Krystabel
Loved the personnel working with Zapiet. They were very helpful to get the store pickup and delivery set up.
Hi there,
Thank you for you kind words...it was lovely chatting with you and I'm so glad to have been able to help you get your store set up with our app!
If you have any other questions down the road, please do not hesitate to send us a message.
Thanks,
Jessica