Zapiet ‑ Afhalen + Levering
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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I recently had the pleasure of working with Jessica, and I must say I am incredibly impressed with her dedication to providing top-notch customer service. From the moment we started interacting, she demonstrated a high level of professionalism and expertise in her field, addressing all my concerns with remarkable knowledge and efficiency. What truly sets Jessica apart, however, is her genuine kindness and warmth, which made our interaction a wonderful experience. Her unwavering commitment to ensuring customer satisfaction is a testament to her work ethic and passion for her role. I recommend Jessica to anyone seeking an exceptional customer service professional and would not hesitate to work with her again.
Reply updated 8 October 2024:
Thank you so much for your thoughtful and kind review Luis!
I'm thrilled to hear that you had such a positive experience and I'm so happy that I was able to help you to get our Zapiet - Pickup + Delivery up and working on your new theme.
If you have any questions or need any further assistance, please don’t hesitate to reach out again in the future!
Warm regards,
Jessica
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Hi,
It was a real pleasure helping you set up our widget!
If you need anything else, feel free to reach out. Our team is always happy to assist :)
-Steph
Great support!
Hi there,
Thank you for your review.
I'm happy we could sort out your issue quickly, we're always happy to help here at Zapiet - Pickup + Delivery.
You know where we are if you need us again!
Best,
Jayne
Good app and super easy to work out. Also if you do get confused the help team are super quick to respond! Jessica has been helping me and went above and beyond to sort everything out, even updated the app and went through the settings to make sure everything worked fine. Overall really happy with the support :)
Hi Eli,
Thank you very much for taking the time to leave such a lovely review!
It was my pleasure helping you to update our Zapiet - Pickup + Delivery app and making sure that only the correct method appear when certain products are in the cart with our conditional activation feature.
Any other questions or any assistance, please do not hesitate to reach out.
Warm regards,
Jessica
We are a 7 location retail business that services a wide territory outside of our local retail markets as well as we ship product well outside our territory. We couldn't do what we do without Zapiet! The app is seamless and extremely functional. We've used their support helpline a number of times and their staff have gone ABOVE and BEYOND to help me! I haven't found an app that has been as impactful as Zapiet and with the support staff to back it up. Would recommend 10/10.
Hi Nathan,
Thank you sincerely for taking the time to share such a wonderful review!
It was truly delightful chatting with you and assisting with setting up your rates, updating you to the latest version of our Zapiet - Pickup + Delivery app, and addressing a few other aesthetic details.
Should you have any further questions or require additional assistance, please don't hesitate to reach out.
Warm regards,
Jessica
Jessica is consistently awesome and goes above and beyond every time to ensure my issues are addressed.
Hi Joseph,
Thank you so much for taking the time to leave a review, it's very much appreciated!
I'm always happy to chat and help in any way I can with our Zapiet - Pickup + Delivery app.
Please do send a message in the future if you have any questions or need any assistance,
Warm regards,
Jessica
I have used several shipping apps now and have been using Zapiet for about 6 months and I love it. It is super easy to set up and use and I recently added another custom options app to my website which was interfering with the shipping functionality. Stephane from Zapiet jumped in there straight away and was able to assist in solving the issue in a matter of minutes. Super happy with the support received and definitely recommend this app to anyone who is looking to add some great shipping options to their website!
Hello Michelle,
Thank you for your awesome review!
We're so glad that Zapiet - Pickup + Delivery has been helpful for you. Your thoughts and feedback mean a lot to us and If you have any ideas on how we can make the experience better, we'd love to hear from you.
Thanks again
-Steph
Zapiet has been very user friendly from the get go. Easy to set up, learn, get started using. Reasonably priced for the subscription and allows us to offer the local delivery and pickup services we need to as a flower shop using Shopify as our POS and ecommerce site. Today I was having issues with my Zapiet app, due to no fault of theirs, but their customer service got back to me very quickly and fixed the issue I accidentally caused (I had accidentally disabled a widget feature). Stephane fixed it from where he was at and immediately had things working for me again. Appreciate the user experience you guys offer! Great product.
Hi Kyle,
Thank you for taking the time to write such a wonderful review!
It reallty was a pleasure working with you and helping out with our Zapiet - Pickup + Delivery app.
If anything comes up in the future, we'll be there to help
-Steph
This app is an effective tool for allowing customers to select shipping type and date selection. Integrates well with other tools for populating rates. Relatively easy to use. Some settings are controlled in the general settings while some settings are associated to individual stores, so keep in mind you may have to designate similar settings at each level.
Customer support went above and beyond any experience I've had with other apps on Shopify. The support team demonstrated developer-level knowledge, an understanding of their tool in the broader Shopify ecosystem, and were extremely proactive to resolve the issue I had (an odd loophole in checkout that was ultimately resolved by updating the app). 5/5 best app we use on Shopify.
Hi Andrea,
Thank you so much for your detailed and fantastic review!
It was my pleasure helping you update our Zapiet - Pickup + Delivery app and ensure that everything is up and working as expected.
Feel free to reach out if you have any more questions or need assistance. We're here to help and appreciate your 5/5 rating—thank you for making us the best app in your Shopify toolkit!
Kind regards,
Jessica
Great tool, A+ support experience. Highly recommended!
Thank you so much for your feedback! We're thrilled that you're loving our tool and had a great experience with our support team. Your recommendation and support mean a lot to us! If there's anything else we can assist you with, please feel free to let us know. We're are always happy to help!
-J Barjum
The Best App support team! We recently moved to a new Shopify Theme and needed to adjust Pickup settings. Jessica from the Zapiet support team made this process a breeze and went the extra mile to help us ensure everything works! We've been using Zapiet app for about a year now and are very happy with our experience!
Thank you very much Judith for taking the time to leave such a lovely review!
It was such a pleasure chatting with you and helping you set up your new theme with our Zapiet - Pickup + Delivery app.
If you have any other questions or need any further assistance, please do not hesitate to send a message.
Warm regards,
Jessica