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We are planning to use this app soon, and their customer service has been outstanding. This is the only app we've found that offers all the functionality we need for BOPIS (Buy Online, Pick Up In Store). Highly recommend!
Thank you so much for your positive review! We're thrilled that you had a great experience and found it helpful. Your feedback is incredibly valuable and helps us improve.
I really needed this app to work. I thought it was working for months, but recently learned it wasn't. I spent hours trying to get it to format correctly but nothing would work. Reached out to support. It took a long time for them to respond and in the end they suggested that I turn off the Shopify Delivery & Pickup options, but that still didn't work.
Thank you for your feedback, and we sincerely apologize for any inconvenience you’ve experienced.
We understand how crucial it is for the app to function correctly, and we're sorry to hear about the difficulties you faced. We want to assure you that your ticket was escalated, and our team responded within two hours with a solution on a duplicate theme. It seems there may have been some confusion.
To ensure everything is set up correctly, we would like to offer you a setup call. Our support team will guide you through the process and verify that the app is configured to meet your needs.
Thank you for your patience and understanding.
-Klaudia
When I was in trouble, they helped me immediately and were very helpful.
Hi Okita!
Thank you so much for your kind words. It was truly my pleasure to assist you in sorting out the issue you were experiencing with Zapiet - Pickup + Delivery app. If you ever need any further assistance or have any questions, please don't hesitate to reach out.
Have a great day!
Warm regards
Betty
I would give them 10 stars if possible!
Jayne help me brilliantly and made our checkout look so professional!
We are working with 2x markets (Ireland and the Netherlands) and Jayne and (her colleagues) all customs request possible and effortless.
Brilliant customer service!
Rob
Hi Rob,
Thank you for your kind words. So glad we were able to assist you and get the Dutch side of your store set up.
Thanks to Ismail for help where needed. We're a team at Zapiet - Pickup + Delivery & always happy to help our merchants.
You know where we are if you need us in the future!
Jayne
They always give me more than I asked for, super friendly and help a lot as people and applications.
Nice works
Hi,
It was a real pleasure helping you set up our widget!
If you need anything else, feel free to reach out. Our team is always happy to assist :)
-Steph
Potential buyers should approach Zapiet with caution due to significant issues with customer service responsiveness. While the platform offers robust features for managing local deliveries and pickups, frequent problems require human intervention that is often difficult to access. I often have to wait hours to get issues resolved during which my customers are unable to complete purchases, resulting in lost sales. Unless Zapiet improves its support infrastructure to provide more reliable and timely assistance, businesses reliant on seamless online transactions may find the risk of downtime unacceptable.
Hi Elizabeth,
Thank you for your feedback. We’re sorry for any inconvenience you experienced with our customer service and the impact on your business. Providing reliable and timely support is very important to us.
We reviewed your case and found that in the five most recent chats, we responded within 40 minutes on a Sunday and 12 minutes on a weekday. Your recent issue was related to multiple shipping profiles, which we usually advise against due to potential problems, as detailed in this article: https://support.zapiet.com/en/articles/8644299-multiple-shipping-profiles-zapiet-pickup-delivery-rates
Despite this, we fixed the issue for you on the same day.
After seeing your negative review, we also tried calling you to understand the issue better but couldn’t reach you.
We value your business and are always working to improve our service. If you have any further concerns or need help, please reach out directly.
Kindest regards,
Klaudia from Senior Support
Betty was so helpful and efficient to help fix an issue with our delivery rates!
Hi,
Thank you for your wonderful review! I'm glad I was able to provide you with the support you needed . If you have any more questions or need further assistance, please don't hesitate to reach out. Have an amazing day ahead.
Warm regards,
Betty
Set up was intuitative and the small issue I had was fixed very quickly by Klaudia on the support team.
Would definitely recommend to anyone!
Thank you so much for your glowing review! Your recommendation means a lot to us!
We're happy to hear that you found the setup process intuitive and that your issues were quickly resolved.
If you ever need help with pickup or delivery options in the future, don't hesitate to reach out. We're here to help!
- Klaudia
We couldn't be more delighted with the wealth of features offered by this app! As a multi-location brand, finding an app that meets all our needs can be challenging, but this one truly stands out as fantastic. From its intuitive interface to its seamless functionality, it's clear that a lot of thought and effort went into its development.
One aspect that truly sets this app apart is the outstanding support provided by Stephane. Their dedication to ensuring our satisfaction is evident in every interaction. Whenever we've had questions or needed assistance, Stephane has been there with prompt and effective solutions, earning a well-deserved five-star rating in our book.
I wanted to thank you for your thoughtful review. It truly made my day to hear about your positive experience with our app and and that I've been able to assist you effectively.
Please know that I'm here whenever you need assistance or have any further questions. Your success is our priority, and I'm committed to ensuring that your experience with our solutions remains seamless and productive.
-Steph
Will always enjoy working with Zapiet vs Bold Subscriptions! Hands down. Jessica was a great help and worked quickly. Thanks again.
Hi April,
Thank you very much for taking the time to leave a review!
It was my pleasure helping and getting your pickup & local delivery set up within our Zapiet - Pickup + Delivery app so the correct rate appears at checkout for your customer's!
If you have any questions or need any assistance, please do let us know.
All the best,
Jessica