Zapiet ‑ Afhalen + levering

Zapiet ‑ Afhalen + levering

Recensies (1.589)

Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 88% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 5% recensies zijn 1 sterren
15 oktober 2024

Main reason for taking stars off is that some basic features are restricted to their most premium 'professional' plan that costs more than double. I am paying for a monthly service and expect access to the basic features, instead it feels petty when trying to change a setting or use a feature and to get prompted that I need to upgrade to their Pro plan. Examples:
- You cannot download the "production report" for orders (a list of item quantities from multiple orders).
- You cannot manage product availability by tags/collections, only by selecting them individually or making them all available.

If they don't change this mindset and allow us small businesses to use simple features that would make our lives easier then I'll continue looking for alternatives. I understand having the Pro plan for the shops that do have 20+ locations and the challenges that come with large organizations, inventory controls, other enterprise logistics... but don't arbitrarily hold back simple features from the little guys. Adding features and tools to make the service better should be a point of pride and brand. I expected some improvements over time, but in the year+ we've used it I haven't seen anything improve.

Support staff are indeed mostly great. I do wish there weren't so many glitches and nuances with implementations between Zapiet and Shopify, themes, or delivery services that require resolving.

I am very tech savvy so it's frustrating when I think I'm doing the right thing but it isn't working due to a glitch that has to be dealt with on their end. This happened on numerous occasions of configuration settings not working until I contact them -- and the solution seems like some other setting needing to be turned off and on again to get the settings to take.

Inna's Kitchen Culinaria
Verenigde Staten
Ongeveer een jaar gebruiken de app
Zapiet heeft geantwoord 17 oktober 2024

Hi there,

Thank you for sharing your feedback regarding the features available in our plans. We understand your concerns about needing to upgrade to our Pro plan to access certain features.

Our tiered pricing structure reflects the development and maintenance costs associated with our services. Some features require significant resources to develop and support, which is why they are included in our higher-tier plans. However, we also offer the option of a custom plan where you can add specific features, which works out less than upgrading to the Pro plan.

We will reach out to you directly to discuss this custom plan option and how we can better meet your requirements.

Thank you for using our app, and we appreciate your understanding.

- Klaudia

16 oktober 2024

The function and utility of this app are near worthless for my team. We needed it simply to have the option for local pickup to be ready at a later date, as our items are largely custom made. Email notifications we're failing. SMS Notifications never worked and we have been in communication with the team at Zapiet since June regarding this massive problem in notifications to clients. Essentially just kept getting "can kicked" and pushed down the line. No resolution to date, looking at other solutions again now.

I give 3 stars, because the overall flow of the app and layout as well as ease of setup are all there.

That Glasses Guy Optique De Luxe
Verenigde Staten
4 maanden gebruiken de app
Zapiet heeft geantwoord 18 oktober 2024

Hi,

Thank you for leaving your honest feedback about our app!
While we are pleased that you are satisfied with the flow and layout of the app, and the ease of setup, I want to address your feedback about SMS notifications as well.

Our ability to roll out our new SMS notifications feature to all merchants has been limited by compliance requirements in certain countries, such as the US. Our development team have been exploring various solutions, and are actively working on fixes and improvements to be able to meet these requirements.

Once their work is complete and the SMS notifications feature is available to you, a member of our support team will reach out to let you know.

Best wishes,

Bogi
Zapiet

15 mei 2024

I really needed this app to work. I thought it was working for months, but recently learned it wasn't. I spent hours trying to get it to format correctly but nothing would work. Reached out to support. It took a long time for them to respond and in the end they suggested that I turn off the Shopify Delivery & Pickup options, but that still didn't work.

BLV Peru
Peru
6 maanden gebruiken de app
Zapiet heeft geantwoord 22 mei 2024

Thank you for your feedback, and we sincerely apologize for any inconvenience you’ve experienced.

We understand how crucial it is for the app to function correctly, and we're sorry to hear about the difficulties you faced. We want to assure you that your ticket was escalated, and our team responded within two hours with a solution on a duplicate theme. It seems there may have been some confusion.

To ensure everything is set up correctly, we would like to offer you a setup call. Our support team will guide you through the process and verify that the app is configured to meet your needs.

Thank you for your patience and understanding.

-Klaudia

Bewerkt 25 augustus 2021

I was apply this app on my staging site. As test for few days, the inventory fulfillment function is uncertain at this moment. Thus, linking from Zapiet location with Shopify location still having error where the result keep revert after save and refresh.

machinesmy
Maleisië
Ongeveer 2 jaar gebruiken de app
Zapiet heeft geantwoord 26 augustus 2021

Hello William,

Thank you for your feedback, we have released an update to fix the issue you mentioned. Which allows us o improve the experience for both yourself and future merchants. It is with the feedback of our clients that our app can grow and become the best version of themselves :)

Speak soon,

Sandy

21 januari 2021

Fr:
Cette app est très bien, il y a plusieurs option et très facile à configuré.
Parcontre, depuis plusieurs mise à jour de leur part. Certaine chose que je pouvais faire avant n'est plus possible et le support ma informé qu'il fallait ajouté un autre de leur app pour que tout cela fonctionne.
Ce qui est a mon humble avis inacceptable. Eng:
This app is great, there are several options and very easy to configure.
Parcontre, since several updates from them. Some chose what I could do before is no longer possible and support informed me that I had to add another of their application for it to work.
Which is in my humble opinion unacceptable.

Faucher Botanix
Canada
Bijna 2 jaar gebruiken de app
2 oktober 2021

This app was a life-saver when the pandemic first hit. It is fairly easy to set up and it works with Bespoke Shipping. What has started to become frustrating is the dashboard and support. Over time, more and more old orders have started to hog the front page of the dashboard where it used to have the newest orders first. I messaged support and they said there is nothing they can do about it. Another issue is that every user essentially has admin credentials. Given that this is meant to serve businesses with multiple locations, that should be a higher priority to ensure staff doesn't mess with settings.

The Red Balloon Toy Store
Verenigde Staten
Bijna 2 jaar gebruiken de app
Zapiet heeft geantwoord 6 oktober 2021

Hey guys,

We're terribly sorry to know that you had a bad experience with the order view in the app.

Instead of copying Shopify's Orders view, we wanted to offer an added value and use our orders tab to filter and search for orders that have a date applied by our widget. However, we can absolutely see that for a business like yours, providing the ability to search and find orders without dates on our dashboard is equally important. Our development team is already exploring the use of the order created date for those orders.

As for the staff accessing all the settings of the app, Shopify's staff account permissions are limited to the main tabs in the admin panel of Shopify and do not cover the inside tabs of the app. By giving access to the Apps section to your staff they will be able to access all the settings of any app, not just ours.

Thanks again,

Ismail

Bewerkt 22 april 2020

I want to preface this review by mentioning that I'm a product designer and front end developer by trade so I'm rating this app knowing full well how products should work before launch. With that said...

This intentions and goals of this app are fantastic except it's EXTREMELY buggy and many of the features that they advertise don't work. We currently pay for the highest plan they offer. Very specific feature sets that come with the plan don't work and the app is aware of it with no fix anticipated except for several weeks from now. For example, order thresholds. This is crucial for our business as we are delivering groceries during the COVID-19 crisis and the fact that we have to keep track of our order amounts throughout the day for open slots and on a manual basis is time consuming.

Their customer support is also extremely poor and severely lacking. I've sent in dozens of requests across multiple issues and asks... I've only gotten 1 back that directed me to an article that provided one solution (this was involving data to place in our order notifications that tell the customer their delivery/pick up dates). All the others I've sent either got zero follow up or if I do get someone who responds and asks me a question, I'll respond immediately and the never hear from them again. Now I understand that they may be handling an influx of requests and also understand that some asks may not have viable solutions. But at least communicating that to customers who are paying you $50 a month would be appropriate versus just not responding at all.

Unfortunately, the amount of features that DO work are still enough for us to keep this app as there are no others available out there that can provide us with what we need. At the same time, we haven't had the greatest experience and their prod dev QA is extremely poor.

If you guys can actually fix and address the above, I'd honestly give this app 5 stars. Hopefully we see those changes implemented sooner rather than later. :)

EDIT: Still experiencing non stop issues with this app. Just look at all the recent reviews... Support fails to respond yet we're paying for their premium plan which is supposed to get you priority support. Lastly, the developer responded to our review regarding the delivery slot limit and the ability to check the capacity being rolled out ahead of schedule. The delivery slot limit still does NOT work and the ability to check capacity has extremely poor UX. Why do you have to click a calendar for a specific day of the week versus just opening up the calendar and clicking ANY day to check the limit? Again, we don't really have an alternative app at this time otherwise we would have switched. Non stop headache!

Harvest To Home
Verenigde Staten
Bijna 2 jaar gebruiken de app
Zapiet heeft geantwoord 14 april 2020

Hey there,

Thank you so much for your feedback!

I am truly sorry for the delayed replies you’ve received from my customer support team. Demand for the app has just been unprecedented as of late due to the COVID-19 crisis. We are currently scaling our support team as fast as possible to improve our response times.

We have just deployed a major update to our delivery slot limit feature two weeks a head of schedule. This will eliminate the issues you were experiencing. We have also added a super cool new feature that I think you are going to love. You can now easily check the capacity you have available for a specific date and/or time-slot directly via the app! No more custom reporting!

I look forward to hearing your feedback on these improvements :D

Andy Cargill
Founder of Zapiet

Bewerkt 1 april 2021

4/1/21 Edit:
App is not working as well as it used to. I am now having issues with my calculated shipping that I never had before integrating my shipping with their app. Having other issues as well. Support team is pretty quick to respond and has good information, but this app does not work very well to suit my needs, especially for the price. Original:So far, so good. We have only just started using the app, so I can't speak too much about long-term functionality, but it does exactly what the app says it does. Zapiet customer service is AMAZING. I have reached out to them numerous times with questions about setup and whether or not this was the right app for us, they always answered my questions. Today, Ronan helped me when I had a problem installing the app on my theme. Ronan was wonderful and had my problem solved in no time. Thanks again!

Shag Alternative Superstore
Verenigde Staten
Ongeveer een jaar gebruiken de app
Zapiet heeft geantwoord 9 augustus 2023

UPDATE: 9th August 2023

Hello,

We wanted to let you know some great news - in response to your feedback, we have developed an alternative solution for rates, which doesn't require adding the Shopify Carrier Service API to your plan!

It also doesn't require adding an unnecessary product to the cart, or use the Draft Orders API, which means we can maximise compatibility with other apps with this new rates feature.

We'd love you to give you another free trial of Zapiet - Pickup + Delivery to let us know your thoughts on our new rates feature. If you'd like us to enable this for you, please reach out on support@zapiet.com or via the live chat on zapiet.com so one of our agents can walk you through the setup!

Best wishes,

Bogi
Assistant Support Manager - Zapiet

14 mei 2020

Getting the configuration to work properly is tricky. However, a great support team is there to back you up. It would be nice if the documentation were more clear for DIY. For what the app does, it seems like the price is a bit high, but it certainly solves a big problem out of the box.

Don't try to set it up yourself, add their support staff as a collaborator and get their help, it will save you tons of tears and time.

Hammarlund Nursery
Verenigde Staten
7 maanden gebruiken de app
30 oktober 2020

Hello, I've deleted this app but it's still active in the shopping cart, how long does it take to be removed ? Or what can I do ? VERY URGENT

BRASSERIES.ONLINE
Frankrijk
6 maanden gebruiken de app
Zapiet heeft geantwoord 30 oktober 2020

Hey folks,

Unfortunately we lose access to your store as soon as you uninstall the app, so we can’t automatically remove our code. Having said that, I would be happy to help remove our code.

We have just sent you a collaborators request via email, which will let us log into your store and remove our code.

Alternatively, you can remove the code yourself by following the steps in our help article.
https://zapiet.freshdesk.com/en/support/solutions/articles/60000606810-how-to-uninstall-store-pickup-delivery-by-zapiet

Thanks,
Sebastian