Zapiet ‑ Entrega e recolhas , 1 426 avaliações
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INCREDIBLE customer experience from Lisa. 5-stars is not enough to rate her superb customer service. We are a small boutique flower store in the middle of the Pacific, but because we cannot deliver an arrangement, I contemplated jumping on a life raft to sail back to the mainland and hand deliver an arrangement to Lisa to show our appreciation for her help and support. Oh, and the app is pretty great too. Would still recommend.
Aloha!
It's been a pleasure chatting with you and helping you set up our App Store Pickup + Delivery for your lovely little flower boutique. If you need anything else, please don't hesitate to contact us.
All the best,
Lisa
Works great for store who have multiple sales locations. The postal-code validation feature is a state of the art technology. Customer support is very responsive. I would recommend to everyone who wants to delivery local and has multiple outlets. Just create the system and it will work without any error or your personal intervention. Thanks to Mr. Andrew who really has made my store baritoz.com work swiftly.
Very helpful support, fixed issues I was having with my theme. Looking forward to using the app and will rate that experience later.
Hi guys,
Thank you so much for the lovely words! We look forward to working with you as you explore the app more and please do let us know if you need anything else.
Thanks,
Charlie
The worst support ever, the product did not work, first they say it‘s due to other plug-ins, and later they say because my theme is not good (it's a five stars theme from theme forest，hundreds of people purchased ), few month now still not working.
Hi there,
Thank you so much for your feedback. We have worked super hard over the past couple of years to make our app ever more compatible with the likes of Bold Subscriptions, Cashier and Tipslite to name a few.
Our app is compatible with all themes from the Shopify Theme Store. This is because they are all built to follow the strict guidelines set by Shopify, and so allow for a much easier setup.
ThemeForest can be like the wild west, and so it's always worth checking with our support team first to ensure our app is compatible. Based on our customer support logs only two themes from ThemeForest have been deemed as incompatible out of the 100s available.
It's unfortunate that yours was one of those, although i'd love to give it another try and see if we can find a way to make it work for you.
I have reset your free trial if you'd like to re-install :)
Thanks,
Andy
The app does everything it promises to do, and support has been awesome. It really helped deal with the issue of pickups vs. local deliveries vs. shipping since we do all three. Highly recommended.
We haven't used the app yet but it looks great and we're very excited. We're reviewing the setup assistance from Bogi who was super knowledgeable, efficient, and helpful!
Lisa from Zapiet Support was amazing to deal with! She helped me with a few issues I had with setting up the app in my theme and also suggested some great ideas to help make the online store customer experience better!
Hi there,
Thank you so much for the great review!
It was an absolute pleasure chatting with you today and please know that we are always happy to help in any way we can if you should have any further questions.
Best wishes,
Lisa
4/1/21 Edit:
App is not working as well as it used to. I am now having issues with my calculated shipping that I never had before integrating my shipping with their app. Having other issues as well. Support team is pretty quick to respond and has good information, but this app does not work very well to suit my needs, especially for the price. Original:So far, so good. We have only just started using the app, so I can't speak too much about long-term functionality, but it does exactly what the app says it does. Zapiet customer service is AMAZING. I have reached out to them numerous times with questions about setup and whether or not this was the right app for us, they always answered my questions. Today, Ronan helped me when I had a problem installing the app on my theme. Ronan was wonderful and had my problem solved in no time. Thanks again!
UPDATE: 9th August 2023
Hello,
We wanted to let you know some great news - in response to your feedback, we have developed an alternative solution for rates, which doesn't require adding the Shopify Carrier Service API to your plan!
It also doesn't require adding an unnecessary product to the cart, or use the Draft Orders API, which means we can maximise compatibility with other apps with this new rates feature.
We'd love you to give you another free trial of Zapiet - Pickup + Delivery to let us know your thoughts on our new rates feature. If you'd like us to enable this for you, please reach out on support@zapiet.com or via the live chat on zapiet.com so one of our agents can walk you through the setup!
Best wishes,
Bogi
Assistant Support Manager - Zapiet
Thank you Stephane! Manual orders are common in my store and Stephane walked me through step by step. You all are amazing! :) Excellent app and outstanding customer service. I feel they are next to me hand on hand when I need them. Priceless.
Hi Laura,
Thank you so much for your kind words and lovely review!
It was our pleasure and if you have any other questions, please do let us know.
Best wishes,
Herman & Jessica
Both Sam and Andy were beyond helpful. I needed the icons in the middle of the Cart page, whereas it was on the right side and it just didn’t look good. I wrote them and the issue was resolved within 48 hours. Yes, you heard it right, just under 48 hours, it was done. And the result was beyond my expectation. If you are ever considering Local Pickup or Delivery, don’t think twice. Thank you guys for making it so much easier.