Zapiet ‑ Retirada + Entrega

Zapiet ‑ Retirada + Entrega

Avaliações (1 551)

Avaliação geral
4,8
Pontuação por nível de classificação
  • 88% das classificações são de 5 estrelas
  • 5% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 5% das classificações são de 1 estrelas
24 de agosto de 2018

When I click on Store pickup on Checkout, the price for Delivery is still charge. Hope to solve this issue ASAP

Turcomp Gasket
Malásia
7 days usando a aplicação
3 de agosto de 2017

Awesome people make awesome things. The guys behind this app are super beings! attentive AF when i needed help, even adjusted an issue my theme had with configuration at the beginning! above and beyond really.. It does all that it says and is described to , and so i super recommend if that's all that you need. One of the things that was a pleasant surprise was the app can create a radius for deliveries (saved me from needing to get the easy lockdown app) - but it does not let you set inventory limits. So you won't actually see the app live on my site if you go.. - STILL AWESOME :)

Ocdeli
Estados Unidos
7 days usando a aplicação
29 de março de 2020

I had problem with with app, to make working, it wasnt display in checkout wrote to support, nobody answer 7 days.

Foodin Market
Chéquia
5 days usando a aplicação
Questão respondida por Zapiet 29 de março de 2020

Hey Foodin Market,

Thanks so much for taking the time to leave your review. Looking at all of our support logs and communication channels we have no record of you attempting to contact us for support.

Although we are currently experiencing a large number of support requests we still aim to respond to all queries in under 24 hours. We would never leave you without an answer for over 7 days. Especially at such a critical time for merchants.

We would love for you to use our app and are on standby ready to help with any issues that you are having. If you can please contact us on support@zapiet.com we will get back to you immediately.

Kindest regards,

Andy

14 de novembro de 2022

very comprehensive pickup and delivery options. super helpful staff -- Jessica has been fantastic in solving my problems.

BLOOMS & BLOSSOMS
Hong Kong, RAE da China
About 4 hours usando a aplicação
Questão respondida por Zapiet 14 de novembro de 2022

Hi Ivy,

Thank you very much for your kind words & review.

It was my pleasure helping you today with our Store Pickup + Delivery app.

If you have any other questions or need any further assistance, please do not hesitate to send a message.

Cheers,
Jessica

18 de maio de 2021

Super useful for navigating customers so they know when their delivery is due and what day. I had some issues but lisa was so helpful, the online chat is really good

Purely Raw
Reino Unido
About 4 hours usando a aplicação
Questão respondida por Zapiet 24 de maio de 2021

Hi there,

Thank you for the lovely words. It was an absolute pleasure to meet you in the live chat. Should you have any further questions, we would be more than happy to hear from you!

Best regards,

Lisa

1 de maio de 2020

The app would be great if I could get a minor item fixed, as I am a store owner not a computer expert. I requested support on Monday and it is now Friday and still no response. Meanwhile my free trial is whittling away and I have lost all the sales from this week.

Heyday!
Estados Unidos
5 days usando a aplicação
3 de julho de 2015

Great Support!!! having problem with the location of the widget and they fix it right away. Thank You

Mascotasmadrid
Espanha
6 days usando a aplicação
7 de abril de 2020

I would give zero stars if I could. Worst customer experience ever. I have sent emails and left phone messages. I want you to remove ALL of the code that was entered. You finally responded after I requested that a Shopify agent contact you, "Confirmation that all our assets have been removed from your theme." But that's not true, you still have coding on my cart template page and I am not sure what all I have to remove. I cannot move forward with bringing our shop online until this is fixed. This is the fifth day that I've been working on this. Just got a canned response email from you that says, "The moment you uninstalled the app you should have received an automated email from me containing the exact steps required to remove our widget from your shopping cart page. It's as simple as removing {% include "storepickup" %} from your theme.liquid file." First of all, I never received this automated email after I uninstalled the app and secondly, this advice did nothing to help me remove your coding. Now I will have to hire a Shopify Expert to help me. Very poor customer service. I do not recommend this app.

E's Florals
Estados Unidos
4 days usando a aplicação
Questão respondida por Zapiet 7 de abril de 2020

Hey E’s Florals,

I’m Andy the Founder of Zapiet. I want to sincerely apologise for the issues you have experienced. We have been inundated recently with support requests as merchants around the globe quickly switch to pickup/delivery first commerce in response to the COVID-19 crisis. We are rapidly scaling our support team to keep up with demand resulting in us being able to respond to all of your queries within a handful of hours, far faster than expected of any Shopify developer at this time.

The code that you mentioned in your review has zero impact on your store and you unfortunately removed our access to the store to be able to assist you. We would never insist that you hire a Shopify Export to solve issues on your store created by our app.

If you are wondering why we can not automate the removal of our code, it’s because of technical restriction with Shopify. The method of providing an automated uninstall has a strange knock on effect of allowing customers to checkout without selecting a delivery/pickup date or time. When Shopify roll out "App Sections" later this year we will be able to automate this.

I would love to help get you up and running, as i'm sure once your store is configured correctly with our app you will find it of great value.

I'm looking forward to speaking with soon :)

Andy Cargill
Founder of Zapiet

Editado a 20 de março de 2020

We developed a platform to quickly provide services to our region with prepared meals to face the COVID crisis. We had a few problems at first with the integration of this app (mainly due to our selected theme), but the Zapiet staff were quick and (4 out of 5) reliable to provide us with answers (if you can get your hands on Stephane - great guy!). We had deadlines to meet and they were a bit tight with meeting them, we had to give a few extra pushes - it seems there were also very busy on their side. All in all, things worked out great, deadlines were meat - with a few drop of sweat - and the functionalities are all working just fine! Thanks guys!

Les Flavoureux - Commande en ligne
Canadá
4 days usando a aplicação
4 de maio de 2022

Cette application est vraiment géniale et répond parfaitement à mes besoins. Ça vaut bien plus le coup, plutôt que d'upgrade son abonnement Shopify. en plus le SAV est hyper réactif, mention spéciale à Jessica qui m'a dépannée super rapidement ! Je recommande vivement :-)

ohmycooks
França
About 3 hours usando a aplicação
Questão respondida por Zapiet 17 de maio de 2022

Merci pour vos aimables paroles et une merveilleuse revue.

Si vous avez d'autres questions, n'hésitez pas à nous envoyer un message.

Bien à vous,
Jessica